Warranty - Braillo 650 SW2.1 User Manual

BRAILLO B 650 SW2.1
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Warranty

This product left the factory in a good working condition in accordance with the technical specifica-
tions and carries a warranty of 3 years on parts valid from the date of delivery from Braillo Norway
A/S.
Braillo will offer an additional 1 year to the standard warranty by using Braillo/American Thermoform
(ATC) braille paper with your embosser. The use of poor quality braille paper often causes excessive
wear and tear on an embosser, which causes parts to fail prematurely. Using Braillo/ATC's specially
formulated braille paper will help ensure these risks are minimized.
This brings the total warranty to 4 years, or up to 10,700 hours. This amounts to up to 20.8 million
braille pages.
The warranty includes:
• Replacement of defect part(s)
• Shipping cost for the replaced part(s)
The warranty excludes:
• On-site part replacement (labour, travelling and living expenses for a service engineer)
• Shipping costs for sending the faulty unit back to Braillo Norway A/S (see below).
• Altered product (except as authorized by Braillo Norway A/S) or product not installed or
maintained in accordance with Braillo Norway's instructions.
• Customs and duties
• Incidents involving Force Major (for example flooding, earth quake etc. damaging the product).
Should a replacement part be required, please send an email to service@braillo.com with the follow-
ing information:
• What part is defect? Add picture(s) to describe the part if you are not sure on the correct part
number or name.
• What is the problem? Describe so detailed and accurate as possible.
• The printer model and serial number
• The hour and sheet counter
• Contact person with email and phone number
When Braillo receives your email, we will get back to you and the parts will be shipped as soon as
possible.
What to do with the defective part(s):
If a communication has been made to our service department, and an approval has been given, it will
not be necessary to return the part(s) to Braillo Norway A/S. In all other cases, the part(s) must be re-
turned to Braillo Norway A/S as soon as possible. If the part(s) has/have not been received by Braillo
Norway A/S within 2 months from the date of issuing the "Warranty request form", this is no longer
regarded as a warranty matter and an invoice will be issued and sent.
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