Smoke hollow WS30C Manual page 38

Troubleshooting
SYMPTOM
Grease leaking from
smoker.
No smoke.
(Smoke light is on.)
Auger not feeding.
Flame going out
and not reigniting to
maintain the cabinet set
temperature.
Error code: ERR0
Meat probe does not
read on controller. Error
code: "ERR1"
38
CAUSE
Door not closed properly.
Smoker not level.
Grease tray not in proper
location.
Grease tray is full.
Drain tube is clogged.
During the smoke cycle, the
smoker will cycle smoke on
and off as the pellets ignite and
then burn out. This is normal
operation for a pellet smoker.
Smoke setting has not been set
on controller.
Element is not working
properly.
Auger is not working properly.
Intake fan is not working
properly.
Faulty controller.
Auger is not working properly.
Bad connection between
controller and auger motor.
Auger jammed.
Ash build up in the crucible.
Auger not feeding.
Element not reigniting pellets.
Cabinet temperature probe
disconnected or not fully
connected.
Faulty cabinet temperature
probe.
Bad connection at "probe 1."
Faulty meat probe.
Faulty controller.
POSSIBLE SOLUTION
Close door and adjust latch so door seals
completely around smoker.
Move smoker to level surface.
Fully seat grease tray in holder.
Empty grease tray and reinstall under smoker.
Clean drain tube.
If no smoke is evident at anytime during the
smoke cycle, see below solutions.
Set smoke setting per the operating instructions.
Reference Element Check instructions.
Reference Auger Check instructions.
Reference Intake Fan Check instructions.
Call Smoke Hollow for replacement.
®
Reference Auger Check instructions.
Unplug connection and reconnect. Reference
Controller Access instructions.
Reference Auger Tube Cleaning instructions.
Reference Cleaning and Storage in Operating
instructions.
Reference "Auger not feeding" in the
troubleshooting guide and follow troubleshooting
solutions.
Reference "Element not on" in the troubleshooting
guide and follow troubleshooting solutions.
Reconnect cabinet temperature probe and ensure
connection is fully seated. Reference assembly
step 7.
Call Smoke Hollow for replacement.
®
Unplug connection and reconnect to controller at
"probe 1." Press "PROBE" button to scroll back to
"probe 1," if ERR1 is still displayed proceed to next
solution.
Plug meat probe into "probe 2" and scroll back
to "probe 2." If ERR2 is displayed, meat probe is
faulty, call Smoke Hollow
If meat probe is found to be good from the
above 2 solution steps, call Smoke Hollow
replacement.
for replacement.
®
for
®