Help Us To Help You - Raymarine E Series Reference Manual

81244_4.book Page 303 Thursday, January 31, 2008 1:53 PM
Chapter 19: Maintenance & Troubleshooting
Raymarine provides a comprehensive customer support service, on the world wide
web, through our worldwide dealer network and by telephone help line. If you are
unable to resolve a problem, please use any of these facilities to obtain additional help.

Help us to help you

When requesting service, please quote the following product information:
• Product name.
• Product identity.
• Serial number.
• Software application version.
To access this information:
1. Select the Software Services menu:
2. Note down the Product Name and ID, Serial Number and App Version from the
menu:
Setup
Radar Setup...
MENU
GPS Status
System Diagnostics...
Remove CF Card...
Highlight System
Diagnostics menu
Select System
Diagnostics menu
Unit Info : Software Details
Product Name
Product Family
Product ID
Serial Number
Bootcode Version
World Map Version
App Version
App Build Time
App Build Label
App Build Machine
MAC Address
Full details of your particular unit and its
software displayed.
System Diagnostics
External Interfaces.....
Internal Interfaces.....
Software Services....
Highlight software
services
Select software
services menu
E120 Display
E Series
D598
Serial no.xxxxxxxxxx
v0.06
v1.00
v3.99
Thu 22 Sep 2005 08:09:05
GMT
Development build
LT1325
303