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MAX/Wall
Technical Wall System
®
Section 2 – Receiving Procedures
2.2
Receiving/Damage
At Time of Delivery
1. Verify Count – Make sure you are receiving as
many cartons as are listed on the delivery receipt.
If any shortage is discovered, note exactly how
many cartons are short on the carrier's delivery
receipt and have the driver note the shortage and
sign both copies.
2. Carefully Examine Each Carton for Damage – If
damage is visible, note it on the delivery receipt
and have the driver clearly note that fact and sign
both copies. If the carton looks as if the contents
inside may be damaged, insist that it be opened
at that time; both you and the driver should make
joint inspection of the contents. Any damage dis-
covered should be noted on the delivery receipt
and on your copy. Be sure to retain your copy.
3. Immediately after delivery, inspect all cartons
for concealed damage – Even though the driver
has already left, all cartons should be opened and
the contents inspected for concealed damage.
When Damage is Discovered
1. Retain damaged items – Not only must the
damaged items be held at the point where re-
ceived, but the containers and all inner packing
materials must also be held until an inspection
is made by a carrier inspector.
2. Call carrier to report damage and request
inspection – The call should be placed immedi-
ately upon discovery of the damage, but under no
circumstances should it be put off longer than 15
days after delivery. Failure to report concealed
damage within this 15-day period will almost cer-
tainly result in the carrier's denying your claim.
3. Confirm call in writing – Although it is not
mandatory, for your own protection in
establishing that the carrier was notified within
the 15-day period, confirm all calls to the carrier
in writing. Be sure to retain a copy of your letter.
4. Any damage on Uncrated shipments must be
noted on the delivery receipts. The driver should
initial your copy as well as the driver's copy.
Inspections are made only in cases of extensive
damages.
14
When Carrier Makes Inspection of
Damaged Items
1. Hold damaged items in receiving area – Make
certain the damaged items have not been moved
from the receiving area.
2. Before signing the inspection report, read it
carefully – If you do not agree with the facts or
the conclusions on the report, do not sign it.
Unless repairs will be completely satisfactory, be
sure the report specifies replacement. A new item
can be ordered only if the inspection report
specifies "Replace".
After the Inspection has been made
1. Continue to retain damaged merchandise –
Even though the inspection has been completed,
damaged items cannot be used or disposed of
without written permission from the carrier.
a) Do not return damaged items to shipper –
Return of such items should not be made with-
out written authorization from Fisher Hamilton
or other supplier.
b) Secure receipt from carrier if damaged items
are picked up for salvage – If you surrender
damaged merchandise to a carrier for salvage,
because it is valueless to you, be sure to
secure a receipt from the driver. Retain that
receipt.
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