Using Call Retrieve; Call Transfer; Making A Consultative Transfer - Avaya J139 Manual

Advanced features
• Disable Broadworks Call Control Services for the Call Retrieve feature to function properly.
To disable Call Control Services, toggle BroadWorks call control to off. See
location details

Using Call Retrieve

About this task
Use this procedure to retrieve a call from your logged in location.
Before you begin
Ensure that at least one of the multiple appearance services is active.
Procedure
1. Press
2. Scroll to
3. Scroll to Call retrieve, and press Select.

Call Transfer

With the Call Transfer feature, you can transfer your call to another destination number.
The types of Call Transfer are:
• Consultative transfer: Transferring a call by connecting a call with the transfer recipient.
• Blind transfer: Transferring a call without connecting a call with the transfer recipient.

Making a consultative transfer

About this task
Transfer a call by connecting a call with the transfer recipient.
Procedure
1. While on an active call, press Transfer soft key.
The phone displays the Enter transfer destination screen.
The first call is placed on hold.
2. Do one of the following:
• Dial the number to transfer the call.
• Search for the number in Contacts or Recents.
April 2020
on page 54 or Editing Mobile identity alerting
Main menu.
Features, and press Select.
Using Avaya J139 IP Phone in an Open SIP environment
Comments on this document? infodev@avaya.com
Changing
on page 58 for more details.
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