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Avaya J139 Using Manual

Ip phone sip
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See also: Configuration Manual , Installation
Using Avaya J139 IP Phone SIP
Release 4.0
Issue 1
December 2018

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Summary of Contents for Avaya J139

  • Page 1 Using Avaya J139 IP Phone SIP Release 4.0 Issue 1 December 2018...
  • Page 2 RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU the express behalf of Avaya. End User agrees to indemnify and hold AND ANYONE ELSE USING OR SELLING THE SOFTWARE harmless Avaya, Avaya's agents, servants and employees against all WITHOUT A LICENSE.
  • Page 3 MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP:// written consent of Avaya can be a criminal, as well as a civil offense WWW.MPEGLA.COM. under the applicable law. Compliance with Laws...
  • Page 4 • Please only use the connecting cables, power cord, and AC adapters shipped with the equipment or specified by RSS Standards Statement Avaya to be used with the equipment. If you use any This device complies with Industry Canada licence-exempt RSS other equipment, it may cause failures, malfunctioning, standard(s).
  • Page 5 Device Usage Consent Class B Part 15 Statement By using the Avaya device you agree that Avaya, from time to This equipment has been tested and found to comply with the limits time,may collect network and device data from your device and may for a Class B digital device, pursuant to Part 15 of the FCC Rules.

  • Page 6: Table Of Contents

    Contents Chapter 1: Introduction......................9 ..........................9 Purpose Chapter 2: Avaya J139 phones overview................10 ........................10 Phone overview ....................... 11 Physical Layout ......................13 Connection Jacks ....................... 15 Optional components ......................15 Supported features Chapter 3: Getting started...................... 17 ....................
  • Page 7 Enabling wireless headset bidirectional signaling ................. 58 Configuring hearing aid compatibility ..................... 59 Setting headset profile ....................59 Setting Headset mic level ..................60 Setting a personalized ring tone December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...
  • Page 8 Chapter 8: Troubleshooting....................66 ....................66 Limited access during failover Chapter 9: Resources......................68 ........................68 Documentation ............. 70 Finding documents on the Avaya Support website ................70 Avaya Documentation Portal navigation ....................71 Viewing Avaya Mentor videos ..........................72 Support...

  • Page 9: Chapter 1: Introduction

    Chapter 1: Introduction Purpose This document is intended for end users and describes how to use the features available on Avaya J139 IP Phone. This document also describes the end user procedures to set up various functionalities. December 2018 Using Avaya J139 IP Phone SIP...

  • Page 10: Chapter 2: Avaya J139 Phones Overview

    Chapter 2: Avaya J139 phones overview Phone overview The Avaya J139 IP Phone is intended to be used for business communications. The phone supports four call appearances with four lines of call display. Avaya J139 IP Phone has a color display.

  • Page 11: Physical Layout

    Phone overview Physical Layout December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...
  • Page 12 Used to mute and unmute the outgoing audio. Application keys provide direct access to the corresponding applications: Application keys Description Phone key Displays the Phone screen. Table continues… December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 13: Connection Jacks

    Displays the entries in your Contacts list. Recents Displays call history list. Connection Jacks The following image illustrates the connection jacks that are present on the back panel of Avaya J139 IP Phone. The image schematically describes which device to connect to which jack. December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...
  • Page 14 To connect the power supply. Network port To connect the Ethernet cable. PC port To connect the computer. Headset Jack To connect the headset. Handset Jack To connect the handset. December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 15: Optional Components

    You can use the following optional components with the phone: • 5V DC Power adapter • GSPPOE - Avaya 48V PoE power inserter Supported features The following table shows the features supported in Avaya J139 IP Phone: Features Supported Attended transfer...
  • Page 16 Avaya J139 phones overview Features Supported Presence Priority calls Redial from list Shared Control Speed dial Team Button Unattended transfer Whisper page December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 17: Chapter 3: Getting Started

    Qualified Domain Name (FQDN). Tip: To enter the dot symbol (.) in the field, press the alphanumeric softkey to toggle to the alphanumeric mode. 6. Press Save. The phone restarts. December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 18: Logging In To Your Phone

    Use this procedure to lock your phone to prevent the use of the phone when you are away. Locking your phone does not log you out, so you can make emergency calls and receive calls. December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...
  • Page 19 Locking and unlocking the phone Procedure • To lock the phone, press Main Menu, and select Applications > Lock. • To unlock the phone, press Unlock and enter the login password. December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 20: Chapter 4: Navigation

    Chapter 4: Navigation Main Menu The following table lists the Main Menu icons used in Avaya J139 IP Phone: Icons Name Description Features To access administrator activated features. Applications • To access phone applications such as Contacts, Recents, and activate screen saver.
  • Page 21 ™ Indicates that the SLA Mon agent has taken control of the phone. ™ Indicates that the call is being recorded for SLA Mon Table continues… December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 22: Presence Icons

    Icon Description Indicates that the end to end call is secured. Indicates that the ringtone is off. Presence icons The following table lists presence icons for Avaya J139 IP Phone with description: Icon Status Description Available User is available and can communicate.
  • Page 23 Priority. Flash Flash icon for a priority call with a higher precedence value than Immediate. Flash Override Flash override icon for a priority call with highest precedence. December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 24: Chapter 5: Call Operations

    2. Dial the number. The phone starts a call when the inter digit timer times out. Redialing a number Before you begin Ensure that the call history is not empty. December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 25: Making A Call Using Speed Dial

    Use this procedure to make a call from the corporate database Сontacts list. This feature is only ® available in the Avaya Aura environment. Procedure 1. Press Contacts. 2. Press Search. December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 26: Making An International Call

    In an IP Office environment, the Emerg softkey is not available. You must dial the emergency number by using the dial pad. December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 27: Handling Incoming Calls

    • Press Headset. You cannot answer BLF, Call Park, and SCA calls using the Bluetooth headset. The headset does not play an alert tone for these calls. December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 28: Answering A Call When On Another Call

    Headset button on the phone. Call related features Muting and unmuting a call Procedure 1. To mute an active call, press Mute. The Mute button is illuminated. December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 29: Placing A Call On Hold And Resuming The Call

    • Enter the remaining letters or numbers. • To enter a symbol, press More > Symbol. Use the navigation arrows to highlight the symbol that you want to enter and press Insert. December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...
  • Page 30 7. Press Save. Viewing 3PCC local contact details About this task You can call, edit, or delete a contact from the Details window. Procedure 1. Press Contacts. December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...
  • Page 31 Use this procedure to merge the phone number of the current contact with the existing local contact. Before you begin Ensure the Contacts list is not empty. Procedure 1. Press Contacts. December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...
  • Page 32 Contacts, and press Select. 3. Press More. 4. Press Groups. 5. Press New Group. 6. In the Enter group name field, type your group name. 7. Press Save. December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...
  • Page 33 5. Scroll to the group, and press Members. The phone displays the list of contacts in the group. 6. Select a contact, and press Remove. The contact will be removed from your Contacts list. December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 34: Managing Conference Calls

    • Dial the phone number by using the dial pad. • Call the person from the Contacts list or the Recents list. • Redial the last dialed number by using the Redial softkey. December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...
  • Page 35 1. From the Phone screen, select your active conference call. 2. Press Drop when the conference is up. The phone drops the last added person from the conference. Viewing the details for a conference December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 36: Managing Call History

    About this task You can view following details of each call: • Incoming call icon • Outgoing call icon • Missed call icon • Call type (incoming, outgoing, missed) December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...
  • Page 37 Clearing the Recents list Procedure 1. Press Recents. 2. (Optional) To navigate through Main menu, scroll to the following: a. Applications, and press Select. b. Recents, and press Select. December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...
  • Page 38 4. Select one of the following when the phone prompts for confirmation: • Delete: To delete all entries. • Cancel: To cancel and return to the previous menu. December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 39: Chapter 6: Advanced Features

    ™ SLA Mon ™ SLA Mon technology is a patented Avaya technology embedded in Avaya products to facilitate ™ advanced diagnostics. The phones support SLA Mon agent which works with Avaya Diagnostic December 2018 Using Avaya J139 IP Phone SIP...

  • Page 40: Retrieving A Voice Mail

    You must use this feature only when your call is unattended by the receiver. Before you begin Ensure that the feature is activated by your administrator. December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 41: Call Parking

    Use this procedure to unpark the call from another phone. Before you begin Ensure that you have parked a call on your extension. Procedure 1. Press Main Menu. December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 42: Call Forwarding

    • Call Forward-No Answer 4. Press one of the following: • Select • OK 5. In the Destination field, enter the number where you want to forward the incoming calls. December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 43: Call Forwarding To Your Cell Phone Using Ec500

    • OK Call forwarding to your cell phone using EC500 About this task Use this procedure to receive an incoming call of your Avaya phone on your personal phone, when you are away from your desk. Before you begin • Ensure that the feature is activated by your administrator.

  • Page 44: Activating Send All Calls

    You can override the system (default) setting to display your extension on outgoing calls. Use the Calling Party Number Blocking feature to prevent your number from displaying. Procedure 1. From the Phone screen, access the Features screen. 2. Select CPN Block. December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 45: Displaying Your Extension On Outgoing Calls

    Some countries, states, and localities have laws that determine if and under what circumstances you can use Malicious Call Trace . Before using the Malicious Call Trace feature, you must understand and comply with these laws. December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 46: Activating The Screen Saver

    Transfer a call by connecting a call with the transfer recipient. Procedure 1. While on an active call, press Transfer. The phone displays the Enter transfer destination screen. December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...
  • Page 47 1. While on an active call, press Transfer. The phone displays the Enter transfer destination screen. 2. Do one of the following: • Dial the number to which you want to transfer the call. December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 48: Precedence Call

    Ensure that the Dial plan is configured on the Local Session Controller or Enterprise Session Controller with the Feature Access Code (FAC). Procedure 1. Lift the handset or press one of the following: • Speaker December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 49: Presence

    2. (Optional) To navigate through Main menu, scroll to the following: a. Applications, and press Select. b. Contacts, and press Select. 3. Scroll to the required contact. The phone displays the corresponding presence icon of the contact. December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 50: Chapter 7: Customization

    3. Scroll to Phone, and press Select. 4. Use the Down Arrow key to go to the Display call timers. 5. Press Change to activate or deactivate the call timers. December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 51: Setting Key Repeat Delay

    5. Scroll to an unassigned dial entry that you want to use for assigning a contact. 6. Press Contacts. The phone displays the Contacts list. 7. Scroll to a suitable contact, and press Select. The phone updates the speed dial entries. December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 52: Setting Mute Alert

    • If the speaker is on during an active call and there are new voice mail messages, the beacon LED turns off every 15 seconds. Note: • If the call is on hold, the beacon LED stops flashing. December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 53: Setting Call Pickup Indication

    3. Scroll to Phone, and press Select. 4. Scroll to Call pickup indication. 5. Press Change to select one of the following: • Audible • Visual • Both • None 6. Press Save. December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 54: Applications

    When your presence status is set to Do Not Disturb, use this procedure to enable the Send All Calls (SAC) feature to redirect calls. Before you begin Ensure that the Send All Calls feature is activated by your administrator. December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 55: Audio

    About this task Use this procedure to select the main audio path for incoming and outgoing calls. Procedure 1. Press Main menu. 2. Scroll to Settings, and press Select. December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 56: Enabling And Disabling Bluetooth

    • Ensure your Bluetooth headset is in pairing mode. Procedure 1. Press Main menu. 2. Scroll down to Bluetooth, and press Select. 3. Scroll to Devices, and press Select. December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 57: Turning Button Clicks On And Off

    5. Press Change to turn error tones on or off. 6. Press Save. Enabling wireless headset bidirectional signaling Before you begin Check if the headset supports EHS signaling. December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 58: Configuring Hearing Aid Compatibility

    Note: The amplified audio level will return to normal when the call is ended. • Hearing Aid: Optimizes the sound quality of hearing aids. 6. Press Save. December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 59: Setting Headset Profile

    Use this procedure to adjust the best headset performance. Before you begin • Ensure that you are on a call and the caller’s audio level is at 50%. December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 60: Setting A Personalized Ring Tone

    6. Press one of the following: • Select • OK 7. Scroll to the ringtone, and press Select. 8. (Optional) To play the ringtone, press Play. 9. Press Save. December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 61: Display

    6. To enable clock on the screen saver, scroll to Clock, and press Change. 7. Press Save. Setting the backlight timer About this task Use this procedure to set the time that elapses before the backlight is turned off. December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 62: Adjusting The Brightness Of A Phone Screen

    5. Scroll to the language that you want to use, and press Select. 6. Press one of the following when the phone prompts for confirmation: • Confirm December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 63: Adjusting Phone Screen Width

    The phone displays one of the following: • Default • mm/dd • dd/mm • mm.dd • dd.mm • mm-dd • dd-mm • mmm dd 5. Press Change to select one of the options. December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 64: Setting The Time Format

    6. Select Time zone to change the current time zone, and do one of the following: • Use the Left Arrow and Right Arrow key. • Press - or + softkey. 7. Press Save. December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 65: Setting The Text Size

    2. Scroll to Network information, and press Select. 3. Scroll to Audio parameters, and press Select. 4. Press Record softkey. 5. To stop the recording, press Stop softkey. December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 66: Chapter 8: Troubleshooting

    Incoming calls may not reach you; such calls may go to voice mail. • Emergency calls may or may not work, depending on the stage of failover and the functionality available on the alternate server. December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...
  • Page 67 • The Message Waiting Indicator is cleared, but voice mail may still be available if the voice mail server to which calls are being sent is not in failover. • Transitions back to the normal server will restore all original functionality. December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 68: Chapter 9: Resources

    Chapter 9: Resources Documentation See the following related documents at http://support.avaya.com. Title Use this document to: Audience Overview ® Avaya Aura Session Manager See characteristics and capabilities, For people who want Overview and Specification including feature descriptions, to gain a high-level...
  • Page 69 System Status Application. maintain System Status Application. ™ Using Avaya IP Office Platform See information about the maintenance For people who System Monitor tasks for SysMonitor. maintain SysMonitor. December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...

  • Page 70: Finding Documents On The Avaya Support Website

    Customer documentation for some programs is now available on the Avaya Documentation Portal at https://documentation.avaya.com/. Important: For documents that are not available on the Avaya Documentation Portal, click Support on the top menu to open https://support.avaya.com/. Using the Avaya Documentation Portal, you can: •...

  • Page 71: Viewing Avaya Mentor Videos

    Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products. About this task Videos are available on the Avaya Support website, listed under the video document type, and on the Avaya-run channel on YouTube. Procedure •...

  • Page 72: Support

    Note: Videos are not available for all products. Support Go to the Avaya Support website at https://support.avaya.com for the most up-to-date documentation, product notices, and knowledge articles. You can also search for release notes, downloads, and resolutions to issues. Use the online service request system to create a service request.
  • Page 73 ................29 call forward busy ............42 adding a contact from the Recents list ......call forward no answer ..........42 adding contacts to a group ........... call history December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...
  • Page 74 ......... putting a conference call on hold ........35 editing contacts ................ local contact details ............emergency calling icons dial pad ................. December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...
  • Page 75 ..............55 phone settings call pickup indication ..........call history ..............54 phone screen width ..........call timers ..............speed dial entries ..........dialing mode ..............time format ..............64 December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...
  • Page 76 ............. settings ................. tracing calls ................45 unattended call transfer ............URI dialing, making a call ............ videos .................. visual alerting ...............53 watch list ................December 2018 Using Avaya J139 IP Phone SIP Comments on this document? infodev@avaya.com...

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