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Avaya J139 Manual

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See also: Configuration Manual , Installation
Using Avaya J139 IP Phone in an Open
SIP environment
Release 4.0.3
Issue 1
October 2019

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Summary of Contents for Avaya J139

  • Page 1 Using Avaya J139 IP Phone in an Open SIP environment Release 4.0.3 Issue 1 October 2019...
  • Page 2 RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU the express behalf of Avaya. End User agrees to indemnify and hold AND ANYONE ELSE USING OR SELLING THE SOFTWARE harmless Avaya, Avaya's agents, servants and employees against all WITHOUT A LICENSE.
  • Page 3 MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP:// written consent of Avaya can be a criminal, as well as a civil offense WWW.MPEGLA.COM. under the applicable law. Compliance with Laws...
  • Page 4 1. This device may not cause interference, and AC adapters shipped with the equipment or specified by Avaya to be used with the equipment. If you use any 2. This device must accept any interference, including other equipment, it may cause failures, malfunctioning, interference that may cause undesired operation of the or fire.
  • Page 5 Device Usage Consent operation. By using the Avaya device you agree that Avaya, from time to time, Class B Part 15 Statement may collect network and device data from your device and may use This equipment has been tested and found to comply with the limits such data in order to validate your eligibility to use the device.

  • Page 6: Table Of Contents

    Making a call from the corporate database Сontacts list ....................31 Making an international call ........................31 Emergency call ....................32 Making an emergency call Chapter 7: Call related features..................... 33 October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
  • Page 7 Enabling Auto Answer ....................... 61 Call Forwarding ....................63 Activating Do Not Disturb ......................... 64 Call Park ........................68 Call Waiting ........................68 Call Transfer October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
  • Page 8 Backup and restore ................... 89 Backup and restore overview Chapter 10: Troubleshooting....................91 ....................91 Recording audio parameters ....................91 Limited access during failover October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
  • Page 9 ............. 94 Finding documents on the Avaya Support website ................94 Avaya Documentation Portal navigation ....................96 Viewing Avaya Mentor videos ..........................96 Support October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 10: Chapter 1: Introduction

    Chapter 1: Introduction Purpose This document describes how to use Avaya J139 IP Phone features in an Open SIP environment. This document is intended for people who want to learn how to use Avaya J139 IP Phone features and capabilities. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 11: Chapter 2: Avaya J139 Phones Overview

    Chapter 2: Avaya J139 phones overview Phone overview Avaya J139 IP Phone is a SIP-based phone for business communications. Avaya J139 IP Phone has a color display. Physical specifications • Four call appearances • 320 x 240 pixels graphical LCD •...

  • Page 12: Physical Layout Of A J139 Ip Phone

    Avaya J139 phones overview Physical layout of a J139 IP Phone October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
  • Page 13 Used to mute and unmute the outgoing audio. Handset Used to receive and make calls Application keys provide direct access to the corresponding applications: October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 14: Connection Jacks For J139 Ip Phone

    Displays call history list. Connection jacks for J139 IP Phone The following image illustrates the connection jacks that are present on the back panel of Avaya J139 IP Phone. The image schematically describes which device to connect to which jack.
  • Page 15 To connect the Ethernet cable. PC port To connect the computer. Headset Jack To connect the headset. Handset Jack To connect the handset. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 16: Optional Components

    You can use the following optional components with the phone: • 5V DC Power adapter • GSPPoE - Avaya 48V PoE power inserter Supported features The following table shows the features supported in Avaya J139 IP Phone: Features Supported Call Transfer...
  • Page 17 Phone overview Features Supported Presence Call Priority Redial from list Shared Control Speed Dial Team Button Whisper Page October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 18: Chapter 3: Getting Started

    • Config: To enter the file server address. • Never: To never prompt for the file server address. • Cancel: To cancel the prompt and display the Login screen. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 19: Identifying The Device Type During Phone Boot-Up

    Identifying the device type during phone boot-up About this task Avaya J100 Series IP Phones screen displays the device type during the phone boot-up. This feature is supported only in the phone software version 4.0.3 and later. Procedure 1. Set up the phone hardware.

  • Page 20: Logging Out Of Your Phone

    • To lock the phone, press Main menu, and select Applications > Lock. • To unlock the phone, press Unlock and enter the login password. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 21: Chapter 4: Navigation

    If there are two or more pages of soft keys, the OK key is active only when the phone screen displays the first page of soft keys. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 22: Text Input

    • In full-width lists, the user interface selects the corresponding line or the object. • In half-width lists, the interface selects the list item adjacent to the key. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 23: Main Menu

    There are few exceptions on the Phone screen. For example, by pressing a line key you cannot hold a call even if Hold is the first soft key. Main menu The following table lists the Main menu icons used in Avaya J139 IP Phone: Icons Name...
  • Page 24 Indicates that the call is using a wideband codec for excellent voice quality. Indicates a low network performance or presence of local network issues that might result in lower call quality. Table continues… October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 25: Viewing The Product Id

    Viewing the Device type About this task View your device type when your system administrator asks you to provide your device type information. The device type can be either Avaya SIP or Open SIP. Procedure 1. Press Main menu. 2. Scroll to Network information, and press Select.

  • Page 26: Viewing The Server Type

    1. Press Main menu. 2. Scroll to Network information, and press Select. 3. Scroll to System, and press Select. 4. Scroll to Server type. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 27: Chapter 5: Handling Incoming Calls

    Press one of the following: • The Answer soft key • OK The phone puts the first call on hold and moves to the second call. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 28: Ignoring A Call

    On the Incoming call screen, press one of the following: • Ignore soft key • + volume button • - volume button The phone turns off the audio alert. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 29: Chapter 6: Handling Outgoing Calls

    Making a call without using the dial mode Procedure 1. Do one of the following: • Lift the handset. • Press Speaker. • Press Headset. 2. Dial the number. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 30: Redialing A Number

    3. (Optional) Press the digits on the dial pad that correspond to the letters of the name of the person you want to call. For example, press 76484 to search for someone whose name is Smith. 4. Press Call. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 31: Making A Call From The Corporate Database Сontacts List

    • Phone screen • Lock screen If your system administrator configures emergency calling for your phone, the Phone screen displays the Emerg soft key. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 32: Making An Emergency Call

    • On the Phone screen, press the Emerg soft key, and again press Emerg when the phone prompts you for confirmation. • Dial the emergency number by using the dial pad. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 33: Chapter 7: Call Related Features

    Directory. You cannot modify any global contacts in the Directory group. Contact your administrator for the latest global contacts in the group Directory. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 34: Adding A New Contact

    Adding a contact from the Recents list About this task Use this procedure to add a number to your Contacts list from your call history. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 35: Editing A Contact

    Scroll to Contacts, and press Select. 3. Press the key corresponding to the first letter of the first or last name of the contact on the dial pad. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 36: Viewing Local Contact Details

    • Group: Broadsoft Group directory Procedure 1. Press Contacts. 2. (Optional) To navigate through Main menu, do the following: a. Scroll to Applications, and press Select. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 37: Combining Contacts

    2. (Optional) To navigate through Main menu, do the following: a. Scroll to Applications, and press Select. b. Scroll to Contacts, and press Select. 3. Select the contact to delete. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 38: Creating A Local Сontacts Group

    6. Scroll to the contact you want to add, and press Add. 7. (Optional) To add more contacts, repeat Steps 4 and 5. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 39: Removing A Contact From The Local Group

    4. Scroll to the active ringtone, and press Edit. The Phone screen displays the Select ringtone window. 5. Scroll down to the ringtone that you want to assign, and press Select. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 40: Ldap Directory

    You can search an LDAP directory for contacts. You can use multiple search attributes and display up to 20 matches for each search. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 41: Managing Conference Calls

    2. To make a call to a participant, do one of the following: • Dial the phone extension by using the dial pad. • Call the person from the Contacts list or the Recents list. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 42: Adding A Person On Hold To A Conference Call

    1. Press Hold soft key during a conference call. 2. Do one of the following: • Press Resume. • Select the call appearance to resume the conference call. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 43: Managing Call History

    • Call time-stamp • Call duration Avaya J100 Series IP Phones software version 4.0.3 and later always encrypts the content of the call log file. If you downgrade the software of your phone to a version earlier than 4.0.3, you will lose the call log details.

  • Page 44: Deleting A Call Record From Recents

    Clearing the Recents list Procedure 1. Press Recents. 2. (Optional) To navigate through Main menu, scroll to the following: a. Applications, and press Select. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
  • Page 45 4. Select one of the following when the phone prompts for confirmation: • Delete: To delete all entries. • Cancel: To cancel and return to the previous menu. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 46: Chapter 8: Advanced Features

    3. Scroll to see the features that are configured for your extension. ™ SLA Mon ™ SLA Mon technology is a patented Avaya technology embedded in Avaya products to facilitate ™ advanced diagnostics. The phones support SLA Mon agent which works with Avaya Diagnostic ™...

  • Page 47: Busy Lamp Field

    • Barging in on an active call • Unparking a call (available only in the Broadsoft environment) BLF icons and visual LED indication The following table displays the BLF state icons and LED indicators for the Avaya J100 Series IP Phones. State...
  • Page 48 Use this procedure to customize the incoming call indicators in both the Broadsoft and Asterisk environments. Note: This setting applies to all your monitored users. Procedure 1. Press Main menu. 2. Scroll to Settings, and press Select. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
  • Page 49 • Both: To set the BLF parked call indication to both audible and visual. 7. Press Save. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
  • Page 50 Ensure that the administrator has activated the direct call pick up operation on your phone. Procedure Press Pickup or the corresponding BLF line key. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 51: Long-Term Acoustic Exposure Protection

    Press Unpark or the corresponding BLF line key. Long-term acoustic exposure protection Avaya J100 Series IP Phones have the long-term acoustic exposure protection to prevent the users from getting acoustic shocks. This feature reduces the loud volume of the conversations on the phone call to permissible acoustic limits.

  • Page 52: Broadworks Anywhere

    • Configure other phones to work in conjunction with your business phone. • Make calls from phones using your BroadWorks business phone number as the Calling Line • Move calls across phones. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
  • Page 53 2. Scroll to Settings, and press Select. 3. Scroll to Features, and press Select. 4. Scroll to Broadworks Anywhere. 5. Scroll to Locations, and press Select. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
  • Page 54 • Use diversion inhibitor: Press Toggle to enable or disable this field. • Answer confirmation required: Press Toggle to enable or disable this field. 8. Press Save. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 55: Broadworks Mobility

    With the BroadWorks Mobility feature, you can use your personal mobile device in conjunction with your desk IP phone. You can make calls from your personal mobile using a BroadWorks business number as the calling ID. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
  • Page 56 Features, and press Select. 4. Scroll to Broadworks Mobility, and press one of the following: 5. Scroll to Mobile identity alerting, and press Select. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
  • Page 57 Ensure to set Device to ring to either Fixed or Both. Mobile identities alerted Specifies the list of mobile identities that are alerted. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
  • Page 58 To change the description, press Backspac and edit the description. Alert agent calls Specifies that the mobile is alerted for group and virtual service calls. Table continues… October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
  • Page 59 Ensure to set Device to ring to either Fixed or Both. Mobile identities alerted Specifies the list of mobile identities that are alerted. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 60: Broadworks Anywhere And Mobility Icons

    Advanced features BroadWorks Anywhere and Mobility icons The following table displays the BroadWorks Anywhere Mobility icons for the Avaya J139 IP Phone. State Phone icons BroadWorks Anywhere BroadWorks Mobility Call Retrieve Call Retrieve With the Call Retrieve feature, you can seamlessly pull a call from its current location to the primary location of your BroadWorks business number.

  • Page 61: Enabling Auto Answer

    In this case, your phone will redirect that incoming call to the assigned call forwarding number. Call Forward icons The following table displays the Call forward icons for the Avaya J100 Series IP Phones. State Phone and button module icons...
  • Page 62 3. Scroll to Call Forward Busy feature, and press one of the following: • Enable • OK 4. In the Destination field, enter the call forwarding number. 5. Press Enter. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 63: Activating Do Not Disturb

    Before you begin Ensure that the system administrator activates the DND feature for your extension. Procedure 1. Press Main Menu. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 64: Call Park

    3. Scroll to DND feature, and press Config. 4. For the Ring reminder setting, press Toggle to activate the ring reminder. 5. Press Save. DND icons The following table displays the DND icons for the Avaya J100 Series IP Phones. State Phone icons DND ring reminder Call Park Using the Call Park feature, you can park an active call at a parking extension.
  • Page 65 Advanced features Call Park icons The following table lists the Call Park feature icons for Avaya J139 IP Phone: Name Phone Icon Call Park Group Park Parked Call Unpark Call Call park notifications Park and Unpark call notifications You can set specific notifications for the Call Park feature. These notifications can be in the form of audio and visual alerts.
  • Page 66 4. (Optional) If the phone has more than one call that can be parked, scroll to the required number from the list, and press Select. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
  • Page 67 1. Press Main menu. 2. Scroll to Features, and press Select. 3. Scroll to Call Unpark, and press one of the following: • Unpark October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 68: Call Waiting

    1. While on an active call, press Transfer soft key. The phone displays the Enter transfer destination screen. The first call is placed on hold. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 69: Multicast Paging

    You can add, move or delete the multicast page keys from the Phone screen by the common customization procedure. Active calls with a lower priority than the multicast page are put on hold, all lower-priority incoming calls are ignored. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 70: Simultaneous Ring Personal

    LED is red. Contact your system administrator or go to the BroadSoft web interface yourself to activate the feature. See https://www.broadsoft.com/ more information. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
  • Page 71 • Press Backspac to delete the symbols entered. 5. (Optional) Scroll to the Answer conformation required, and press Toggle to toggle the setting to on or off. 6. Press Save. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 72: Retrieving A Voice Message

    • Obtain the user ID and password of your voicemail from your system administrator. Procedure 1. To log in to your voicemail, press the Message button. 2. Follow the voice prompts to playback your voice messages. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 73: Activating The Screen Saver

    Use this procedure to set a ring tone for different uses. Before you begin You must assign a phone number as a priority number to hear the priority alert tone. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
  • Page 74 With the Push-To-Talk feature, you can call another user and have your call answered automatically. Note: You can make only audio calls with this feature. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 75: Chapter 9: Customization

    Use this procedure to display the duration of calls. Procedure 1. Press Main menu. 2. Scroll to Settings, and press Select. 3. Scroll to Phone, and press Select. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 76: Setting Key Repeat Delay

    5. Scroll to an unassigned dial entry that you want to use for assigning a contact. 6. Press Contacts. The phone displays the Contacts list. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 77: Setting Mute Alert

    • If the speaker is on during an active call and there are new voice mail messages, the beacon LED turns off every 15 seconds. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 78: Applications

    7. Use the Down Arrow key to go to Away timer value. 8. Enter the time in seconds. You can enter any value from 0 to 999. 9. Press Save. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 79: Turning Call History On And Off

    Turning automatic gain control on or off About this task Use this procedure to adjust the audio output level to for better quality audio. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 80: Selecting Audio Path

    4. Use the Down Arrow key to go to the Button Clicks screen. 5. Press Toggle to turn the audio on or off. 6. Press Save. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 81: Turning Error Tones On And Off

    6. Press Save. Configuring hearing aid compatibility Procedure 1. Press Main menu. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 82: Setting A Headset Profile

    5. Scroll to the profile that matches your headset. 6. Press Select. 7. Press Save. List of headset profiles Headset Profile Description Profile 1 L100 Series Headsets Table continues… October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 83: Setting Headset Mic Level

    • Right arrow key: To increase the gain level. • Left arrow key: To decrease the gain level. 6. (Optional) To set the default gain level, press Default. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 84: Setting A Personalized Ringtone

    4. Scroll to Personalize ringing, and press Select. 5. Scroll to one of the following options: • Primary • Team Key • Bridged CA • Call Pickup 6. Press Select. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 85: Display

    You can enter any value from 0 to 999. 6. To enable clock on the screen saver, scroll to Clock, and press Toggle. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 86: Setting The Backlight Timer

    • Left Arrow key: To decrease the brightness. 6. Press Save. Setting the display language Procedure 1. Press Main menu. 2. Scroll to Settings, and press Select. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 87: Adjusting Phone Screen Width

    2. Scroll to Settings, and press Select. 3. Scroll to Display, and press Select. 4. Use the Down Arrow key to go to the Date format screen. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 88: Setting The Time Format

    1. Press Main menu. 2. Scroll to Settings, and press Select. 3. Scroll to Display, and press Select. 4. Scroll to Time zone, and press Select. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 89: Setting The Text Size

    • Local ring type • Local Do Not Disturb status • Local call forward settings • Auto-answer mode configuration • Speed dial settings October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
  • Page 90 • When Manual Backup is successful: Backup successful • When Manual Restore is not successful: Retrieval failed • When Manual Restore is successful: Retrieval successful October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 91: Chapter 10: Troubleshooting

    When your phone is back on the original server, normal functionality is restored. Failover and failback are automatic; you have no control over failure mode. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 92: Viewing The Product Id

    1. Press Main menu. 2. Scroll to Network information, and press Select. 3. Scroll to System, and press Select. 4. Scroll to Product ID. October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

  • Page 93: Viewing The Device Type

    Viewing the Device type About this task View your device type when your system administrator asks you to provide your device type information. The device type can be either Avaya SIP or Open SIP. Procedure 1. Press Main menu. 2. Scroll to Network information, and press Select.

  • Page 94: Chapter 11: Resources

    7. Click Enter. Avaya Documentation Portal navigation Customer documentation for some programs is now available on the Avaya Documentation Portal at https://documentation.avaya.com. October 2019 Using Avaya J139 IP Phone in an Open SIP environment...

  • Page 95: October

    Documentation Important: For documents that are not available on the Avaya Documentation Portal, click Support on the top menu to open https://support.avaya.com. Using the Avaya Documentation Portal, you can: • Search for content in one of the following ways: - Type a keyword in the Search field.

  • Page 96: Viewing Avaya Mentor Videos

    Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products. About this task Videos are available on the Avaya Support website, listed under the video document type, and on the Avaya-run channel on YouTube. Procedure •...
  • Page 97 LED ..............77 enabling ................ consultative transfer ............. BroadWorks anywhere e.164 dialing ..............deleting location ............55 editing a contact ............BroadWorks Anywhere hold ................33 October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
  • Page 98 ......36 emergency calling search from the Contacts list ........dial pad ................. searching ..............Emerg ................searching a contact ............lock screen ..............October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
  • Page 99 ..........70 My Docs ................94 icons Anywhere and Mobility ..........navigation Call forward ..............navigating cluster ............21 Call Park ............... October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
  • Page 100 ..............clearing all entries ............44 deleting a call record ............ making a call ..............43 viewing call details ............43 unparking a call ..............67 October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...
  • Page 101 ................restore ................restoring ................90 using Call Retrieve ..............videos .................. Viewing product ID ............... 25, visual alerting ...............78 watch list ................October 2019 Using Avaya J139 IP Phone in an Open SIP environment Comments on this document? infodev@avaya.com...

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