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Using Avaya J139 SIP IP Phone in Avaya ™ Cloud Office Release 11.0 Issue 2 January 2024...
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Avaya can be a criminal, as well as a civil offense or offered within them. Avaya does not guarantee that these links will under the applicable law.
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(or such successor site equipment according to the instruction manual. as designated by Avaya), scroll to the bottom of the page, and select Contact Avaya Support. Note Using a cell, mobile, or GSM phone, or a two-way radio in close proximity to an Avaya IP telephone might cause interference.
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Device Usage Consent generates, uses and can radiate radio frequency energy and, if By using the Avaya device, you agree that Avaya, from time to time, not installed and used in accordance with the instructions, may may collect network and device data from your device and may use cause harmful interference to radio communications.
....................... 32 Combining contacts ........................ 33 Deleting a contact .................... 33 Assigning a ringtone to a contact Chapter 8: Recents......................... 34 .......................... 34 Recents ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
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Auto-answer an auto intercom call with Multiple Device Access ...................... 54 Centralized call logs ........................ 55 Park and Page .................. 55 Parking and paging an active call ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
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Enabling or disabling Prompt direct number ...................... 74 Enabling call history ® ................ 75 Microsoft Exchange account integration ® ........... 75 Using basic authentication for Microsoft Exchange integration ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
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Limited access during failover ...................... 94 Viewing the product ID ...................... 94 Viewing the device type Chapter 15: Resources...................... 95 ........................ 95 Documentation .......................... 95 Support ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
This document describes how to use the phone's features in an Avaya Cloud Office environment. This document is intended for people who want to learn how to use Avaya J139 IP Phone features and capabilities. Installation of the phone is as simple as unpacking and connecting your phone to the network and powering on the phone.
Chapter 2: Avaya J139 phone overview Phone overview Avaya J139 IP Phone is a phone for business communications. It provides standard telephony features and advanced features that make your environment more efficient. The phone has a color display. ™ In Avaya Cloud Office environment, your phone is plug and play, so you do not need to perform phone provisioning.
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Phone overview Optional components on page 16 ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
Avaya J139 phone overview Physical layout of a J139 IP Phone ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
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Used to mute and unmute the outgoing audio. Handset Used to receive and make calls Application keys provide direct access to the corresponding applications: ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
Displays call history list. Connection jacks for J139 IP Phone The following image illustrates the connection jacks that are present on the back panel of Avaya J139 IP Phone. The image schematically describes which device to connect to which jack.
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To connect the Ethernet cable. PC port To connect the computer. Headset Jack To connect the headset. Handset Jack To connect the handset. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
• PSAC12R–050 – 5V DC Power adapter. • PoE power supply. • Handset adapter. Note: Avaya does not supply the handset adapter. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
About IP Deskphone To display the phone software version, and the default device type. Icons on the phone The following table lists the icons used in the Avaya J129 IP Phone: Icon Description Line indicator; first call appearance Line indicator; second call appearance More than 10 recent missed calls Table continues…...
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Checkbox on Active conference Conference on hold Contrast EC500 Failover Radio button off Radio button on Feature unavailable Call forward Handset Table continues… ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
Unpaired Bluetooth headset. Bluetooth headset is disconnected, but headset is paired. Wi-Fi icons The following table lists the Wi-Fi icons used in the : ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
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Navigation Icon Description Non-secure Wi-Fi network is detected. Secure Wi-Fi network is detected. Wi-Fi network is out of range or offline. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
On the Incoming call screen, press one of the following: • Ignore soft key • + volume button • - volume button The phone turns off the audio alert. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
You have declined the call. The caller receives one of the following alerts: • An audio message alert • A busy tone alert ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
1. Press Redial soft key. The phone dials the most recently dialed number. The phone displays the list of recently dialed numbers. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
3. (Optional) Press the digits on the dial pad that correspond to the letters of the name of the person you want to call. For example, press 76484 to search for someone whose name is Smith. 4. Press Call. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
Procedure 1. To put an active call on hold, press the Hold soft key. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
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Call related features 2. To resume the held call, press the Resume soft key. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
You can select an Company directory as your contact search source to enable searching from the Contacts application. This selection disables other available search sources for the Contacts application. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
No contacts in the group. 4. Press Search. 5. Scroll to the Search type option and toggle between Starts with and Contains. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
• To enter a symbol, press More > Symbol. Use the navigation arrows to highlight the symbol that you want to enter, and press Insert. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
5. Scroll to the field to edit. 6. Use the dial pad and soft keys to change the contact information. 7. Press Save. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
• To call a contact, press Call. • To edit a contact, press Edit. • To delete a contact, press Delete. • To view more options, press More. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
4. To combine the current contact, scroll to the existing contact, and press Select. The current contact is deleted from the Contacts list and merged with the local contact. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
5. Scroll down to the ringtone that you want to assign, and press Select. 6. (Optional) To play the ringtone, press Play. 7. Press Save. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
Recents and press Select. The Recents screen displays all calls. 3. Select a number that you want to delete. 4. Press Details. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
4. Select one of the following when the phone prompts for confirmation: • Delete: To delete all entries. • Cancel: To cancel and return to the previous menu. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
Related links DND icons on page 36 DND icons The following table displays the DND icons for the Avaya J100 Series IP Phones. State Phone icons Related links Do not disturb on page 36...
Forwarding call when busy on page 37 Forwarding unanswered calls on page 38 Call Forward icons The following table displays the Call forward icons for the Avaya J100 Series IP Phones. State Phone and expansion module icons Call forward Related links...
3. Scroll to the Call forward-NA feature, and press one of the following: • Config • OK 4. Configure the following fields: • Destination: Enter the call forwarding number. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
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• Number of rings: Enter the number of rings after which the call is forwarded. 5. Press Save. 6. Press Enable. Related links Call forwarding on page 36 ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
4. Select the call on hold that you want to add to the conference. 5. Press one of the following: • Join ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
Ensure that your administrator has configured the Details softkey. 3. Select the person you want to drop. 4. Press Drop soft key. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
4. Scroll to Exchange credentials and press Select. 5. (Optional) Press Toggle to change between OAuth and Basic authentication methods. • When the authentication method is OAuth, press Connect. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
If you are accessing the calendar for the first time, the phone displays the Exchange ® credentials screen to access your Microsoft Exchange Server. Related links Calendar on page 42 ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
• Today: To view calendar events of the current date. • Day: To view calendar events of the selected day. Related links Calendar on page 42 ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
Activating the screen saver Procedure 1. Press Main Menu. 2. Press Applications. 3. Scroll down to Activate screen saver, and press Select. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
If the line is already highlighted, use the Ok button on the phone to perform the action of the left-most soft key. Presence icons and visual LED indication The following table displays the Presence state icons and LED indicators for the Avaya J100 Series IP Phones. State...
Use this procedure to customize the various indicators when a call is parked at the monitored user’s extension number. This setting applies to all your monitored users. Procedure 1. Press Main menu: ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
5. Scroll to one of the following, and press Select: • Presence incoming call • Presence parked call 6. Scroll to a suitable ringtone, and press Select. 7. Press Save. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
Alternatively, you can press the corresponding Presence line key if your system administrator configures it to perform the action of the left-most soft key on the phone screen. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
2. Do one of the following and then press the Call soft key : • Dial the number to transfer the call. • Search for the number in Contacts or Recents. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
If this feature is enabled, the caller is put on waiting instead of hearing a busy tone. The phone displays incoming call screen, plays incoming call ringtone, and the beacon LED flashes. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
With the Auto-answer auto intercom call feature, the phone automatically answers the incoming intercom call. Without any user action, you can hear the audio from the caller and speak to them. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
After you answer the call, the green LED is ON for all the MDA devices until the call ends. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
When this feature is enabled, each time you press Recents the phone sends updates about your calls to the server, and you can access your Recents from the Service Web client. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
If you receive a page, the phone automatically answers the call and displays the page details on the phone screen. You cannot use the following features on a paged call: • Conference • Hold • Transfer ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
Long-term acoustic exposure protection Avaya J100 Series IP Phones have the long-term acoustic exposure protection to prevent the users from getting acoustic shocks. This feature reduces the loud volume of the conversations on the phone call to permissible acoustic limits. The user can set the permissible acoustic limit to dynamic or predefined static values.
The Bridged Call appearance (BCA) feature accommodates a Boss/Assistant scenario. With the feature, users can distribute incoming calls between a group of several phones that share the same lines. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
Bridged Call appearance icons and visual LED indication The following table displays the BCA state icons and LED indicators for the Avaya J100 Series IP Phones. State...
If you perform any call-initiating action and the default call appearance line is available, the phone initiates the call using default line. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
4. (Optional) From the secondary display, press the line key associated with the bridge line appearance. 5. (Optional) On a connected Avaya J100 Expansion Module, press the line key associated with the bridge line appearance. 6. Press Call soft key.
4. (Optional) From the secondary display, press the line key associated with the bridge line appearance. 5. (Optional) On a connected Avaya J100 Expansion Module, press the line key associated with the bridge line appearance. 6. To initiate a consultative transfer, press Talk.
Make sure your system administrator has enabled this feature on your phone and has assigned at least one extension line to you. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
3. (Optional) Press the corresponding line key beside the held call that is on hold on the other phone. Listening to your voicemail About this task Use this procedure to listen to your voicemail on your phone. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
™ You can enable pairing of the soft client and the phone from the Avaya Cloud Office application. For more information about pairing the device and using the soft client for call operations, see ™...
The beacon LED is lit if you have unread voice messages. Accessing your visual voicemail inbox requires a passcode to protect your privacy. Contact your phone administrator to get the passcode. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
The phone displays the list of voice messages. Unread messages are marked with a red dot. 4. Scroll to the voicemail you want to play and press Play. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
• Scroll to the voicemail whose sender you want to call back and press the Call back soft key. • Scroll to the voicemail whose sender you want to call back and select Option > Call Back. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
When it is toggled on, the Message hard key is used to directly access your Visual voicemail inbox. 3. Press Save to save your changes. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
4. Use the Down Arrow key to go to the Display call timers. 5. Press Toggle to activate or deactivate the call timers. 6. Press Save. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
• List: To see a list of the last eight numbers. 6. Press Save. Related links Redialing a number on page 23 ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
• Visual: The phone displays a mute icon on the top bar of the screen. • Both: The phone beeps and displays a mute icon. • None: The phone disables the mute alert. 6. Press Save. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
The customization menu is not available in the Blocked mode. 5. Press the Customize key. 6. Use the Navigation keys to select the line key. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
4. Scroll to Phone keys customization and press Select. 5. Scroll to Restore and press Select. 6. In the confirmation window, press Restore. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
About this task Enable the Prompt direct number feature if you want the phone to always prompt you to select an Avaya Spaces direct number when you place a call to join a meeting on Avaya Spaces. Before you begin Ensure that your administrator enables the Avaya Spaces feature.
Toggle. 7. Press Save. Result After successful authentication, your phone synchronizes the calendar and contacts with your ® Microsoft Exchange account. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
If you want to use Basic authentication, please contact your administrator. Before you begin Ensure that you have valid exchange credentials. Procedure 1. Press Main Menu. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
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1. Press Main Menu. 2. Scroll to Settings and press Select. 3. Scroll to Applications and press Select. 4. Scroll to Calendar and press Select. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
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Setting a day of the week for calendar reminder Procedure 1. Press Main Menu. 2. Scroll to Settings and press Select. 3. Scroll to Applications and press Select. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
Use this procedure to adjust the audio output level for better quality audio. Procedure 1. Press Main Menu. 2. Scroll to Settings and press Select. 3. Scroll to Audio settings and press Select. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
4. Scroll to Bluetooth headset and press one of the following: • Toggle: To enable or disable Bluetooth. • Right Arrow key: To enable Bluetooth. • Left Arrow key: To disable Bluetooth. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
Use this procedure to activate the error tone alarm when you perform an incorrect action while using the phone. Procedure 1. Press Main Menu. 2. Scroll to Settings and press Select. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
Note: The amplified audio level will return to normal when the call is ended. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
• VXI: CC Pro 4010V DC, CC Pro 4021V DC (OmniCord-V) Profile 5 Jabra: GN2000 (GN1216) ™ Profile 6 Jabra: PRO 9470 (14201-33) Table continues… ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
6. Press Select. 7. Scroll to the ringtone, and press Select. 8. (Optional) To play the ringtone, press Play. 9. Press Save. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
Setting the backlight timer About this task Use this procedure to set the time that elapses before the backlight is turned off. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
6. Press one of the following when the phone prompts for confirmation: • Confirm • Cancel The phone returns to the Display screen and the language changes to the selected language. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
• Time format 24 Hour • Time format 12 Hour • Time format Default: The phone uses the administrator set value. 6. Press Save. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
• Wi-Fi: To connect phone to a Wi-Fi network. 5. Press one of the following: • Toggle • Right Arrow key • Left Arrow key ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
6. To restart the phone, press OK. 7. If the security is WEP or WPA/WPA2 PSK, in Password, enter the password for the Wi-Fi network. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
• Auto: To automatically connect a network. • Manual: To manually connect to a network. 5. Press one of the following: • Toggle • Right arrow key ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
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Related links Setting the network mode on page 89 ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
• The Message Waiting Indicator is cleared, but voice mail might still be available if the voice mail server to which calls are being sent is not in failover. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
Viewing the device type About this task View your device type when your system administrator asks you to provide your device type information. The device type can be either Avaya SIP or Open SIP. Procedure 1. Press Main Menu. 2. Scroll to Network information and press Select.
Chat with live agents to get answers to questions, or request an agent to connect you to a support team if an issue requires additional expertise. ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
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.............62 Call Waiting remote hold ..............63 disabling ............... retrieving a call ............. enabling ................ setting DND presence state ..........59 calling ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
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............. 37, customizing call waiting ..............ringtone, BCA extension ..........61 shared lines ..............group paging overview ............... Default SIP line setting ............™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
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................visual alerting ..............72 presence calls ................parked call indication ............ encryption ..............Presence barging in on an active call ........... ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...
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..............changing the screen saver ........... configuring calendar in your phone ......customizing keys ............date format ..............display settings ............86, ™ January 2024 Using Avaya J139 SIP IP Phone in Avaya Cloud Office Comments on this document? infodev@avaya.com...