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Related Manuals for Avaya J139
Summary of Contents for Avaya J139
- Page 1 Using Avaya J139 IP Phone in an Avaya ™ Cloud Office Release 1 Issue 2 July 2020...
- Page 2 TERMS OF USE. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF written consent of Avaya can be a criminal, as well as a civil offense YOU DO NOT WISH TO ACCEPT THESE TERMS OF USE, YOU under the applicable law.
- Page 3 L.L.C. SEE HTTP://WWW.MPEGLA.COM. product or Hosted Service notices and articles, or to report a problem with your Avaya product or Hosted Service. For a list of support Service Provider telephone numbers and contact addresses, go to the Avaya Support THE FOLLOWING APPLIES TO AVAYA CHANNEL PARTNER’S...
- Page 4 • Please only use the connecting cables, power cord, and television reception, which can be determined by turning the AC adapters shipped with the equipment or specified by Avaya to be used with the equipment. If you use any other equipment, it may cause failures, malfunctioning, or fire.
- Page 5 Device Usage Consent Class B Part 15 Statement By using the Avaya device you agree that Avaya, from time to time, This equipment has been tested and found to comply with the limits may collect network and device data from your device and may use for a Class B digital device, pursuant to Part 15 of the FCC Rules.
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Page 6: Table Of Contents
Assigning a ringtone to a contact ........................ 30 Company Directory ........... 31 Setting Company Directory as the contact search source ................ 31 Searching Company Directory contacts ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... - Page 7 Customizing incoming call alerts for shared lines .................. 52 Retrieving a call from remote hold Chapter 12: Customization.................... 53 .......................... 53 Phone .................... 53 Setting the dialing mode ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...
- Page 8 ............. 69 Finding documents on the Avaya Support website ................ 69 Avaya Documentation Center navigation .................... 71 Viewing Avaya Mentor videos .......................... 71 Support ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...
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Page 9: Chapter 1: Introduction
Purpose ™ This document describes how to use Avaya J139 IP Phone features in an Avaya Cloud Office This document is intended for people who want to learn how to use Avaya J139 IP Phone features and capabilities. ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 10: Chapter 2: Avaya J139 Phone Overview
Chapter 2: Avaya J139 phone overview Phone overview Avaya J139 IP Phone is a phone for business communications. Avaya J139 IP Phone has a color display. Physical specifications • Four call appearances • 20 x 240 pixel display. • Four soft keys •... - Page 11 • Gigabit Ethernet (10/100/1000 Mbps) line interface • Second Gigabit Ethernet (10/100/1000 Mbps) interface • PoE Class 1, supports 802.3 az, optional AC to 5v-adapter ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...
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Page 12: Physical Layout Of A J139 Ip Phone
Avaya J139 phone overview Physical layout of a J139 IP Phone ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... - Page 13 Used to mute and unmute the outgoing audio. Handset Used to receive and make calls Application keys provide direct access to the corresponding applications: ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...
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Page 14: Optional Components
You can use the following optional components with the phone: • PSAC12R–050 – 5V DC Power adapter • GSPPoE - Avaya 48V PoE power inserter ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 15: Chapter 3: Getting Started
If the connection is successful, the phone displays the Starting message. The phone is directed to the correct provisioning server for configuration. ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 16: Chapter 4: Navigation
Chapter 4: Navigation Main menu The following table lists the Main menu icons used in Avaya J139 IP Phone: Icons Name Description Features To access administrator activated features. Applications To access phone applications such as Contacts, Recents, and activate screen saver. - Page 17 Indicates that the SLA Mon agent has taken control of the phone. ™ Indicates that the call is being recorded for SLA Mon Table continues… ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...
- Page 18 Indicates that you have missed a call. The + in the icon indicates that the number of missed calls are more than 9. ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...
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Page 19: Chapter 5: Handling Incoming Calls
Navigation cluster to select the call and answer it. Procedure On the Incoming call screen, press one of the following: • Ignore soft key • + volume button ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 20: Declining A Call
You have declined the call. Depending on your Call decline policy, the caller receives one of the following alerts: • An audio message alert • A busy tone alert ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 21: Chapter 6: Handling Outgoing Calls
1. Press Redial soft key. The phone dials the most recently dialed number. The phone displays the list of recently dialed numbers. ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 22: Making A Call From The Local Сontacts List
5. Press Search again. The phone displays the contact saved in the corporate database. 6. Press Call. Or 7. Press Contacts. 8. Press Search. ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... - Page 23 10. Enter the digits on the dial pad that correspond to the name of the person you want to call. For example, press 76484 to search for someone whose name is Smith. 11. Press Call. ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...
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Page 24: Chapter 7: Call Related Features
1. To put an active call on hold, press the Hold soft key. 2. To resume the held call, press the Resume soft key, or press the line key of the held call. ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 25: Chapter 8: Contacts
The contact extension can include uppercase and lowercase letters, numbers 0 - 9, and special symbols, such as comma (,), plus (+), and dot (.). 6. Press Save. ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 26: Adding A Contact From The Recents List Or Company Directory
Contacts list without entering the entire name of the contact. Before you begin Ensure that at least one contact is available in the Contacts list. ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 27: Viewing Local Contact Details
Combining contacts About this task Use this procedure to merge the phone number of the current contact with the existing local contact. ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 28: Deleting A Contact
Creating a local Сontacts group Procedure 1. Press Contacts. 2. (Optional) To navigate through Main menu, do the following: a. Scroll to Applications, and press Select. ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 29: Adding A Contact To The Local Group
Ensure that you have at least one user added to your Contacts list group. Procedure 1. Press Contacts. 2. (Optional) To navigate through Main menu, do the following: a. Scroll to Applications, and press Select. ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 30: Assigning A Ringtone To A Contact
When the Company directory is an active search source, if you select another search source, this selection disables Company directory search. ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 31: Setting Company Directory As The Contact Search Source
Company directory as a search source. Alternatively, the user can open the Company directory application and refine the search of the Company directory directly. ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... - Page 32 8. (Optional) Press Combine from the Details view to select an existing local contact and merge it with the selected Company contact. Related links Company Directory on page 30 ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...
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Page 33: Chapter 9: Call History
• Call time-stamp • Call duration Avaya J100 Series IP Phones software version 4.0.3 and later always encrypts the content of the call log file. If you downgrade the software of your phone to a version earlier than 4.0.3, you will lose the call log details. -
Page 34: Clearing The Recents List
4. Select one of the following when the phone prompts for confirmation: • Delete: To delete all entries. • Cancel: To cancel and return to the previous menu. ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 35: Chapter 10: Conference Calls
4. Select the call on hold that you want to add to the conference. 5. Press one of the following: • Join ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 36: Putting A Conference Call On Hold And Resuming A Call
1. Press Hold soft key during a conference call. 2. Do one of the following: • Press Resume. • Select the call appearance to resume the conference call. ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 37: Chapter 11: Advanced Features
Disturb (DND) feature is activated, all incoming calls are sent directly to the voice mail. Before you begin Ensure that the system administrator activates the DND feature for your extension. Procedure 1. Press Main menu. ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 38: Dnd Icons
• The corresponding line key 3. Scroll to DND feature. Press one of the following: • Enable • OK DND icons The following table displays the DND icons for the Avaya J100 Series IP Phones. State Phone icons Activating the screen saver Procedure 1. -
Page 39: Presence Icons And Visual Led Indication
However, in this case you can use the Ok button on the phone to perform the action of the first soft key. Presence icons and visual LED indication The following table displays the Presence state icons and LED indicators for the Avaya J100 Series IP Phones. State... -
Page 40: Customizing Presence Parked Call Indication
When a call is parked at monitored user’s extension number, you can view the parked call details on a pop-up screen similar to the primary line incoming call. ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 41: Customizing The Ring Tone
Picking up an incoming call About this task Use this procedure to pick up an incoming call for the monitored user. ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 42: Call Forwarding
• Call Forward No Answer: Diverts incoming calls to another number when you do not answer the call within the set time. ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 43: Call Forward Icons
In this case, your phone will redirect that incoming call to the assigned call forwarding number. Call Forward icons The following table displays the Call forward icons for the Avaya J100 Series IP Phones. State Phone and button module icons... -
Page 44: Forwarding Unanswered Calls
• Destination: Enter the call forwarding number. • Num of rings: Enter the number of rings after which the call is forwarded. ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 45: Call Transfer
Making a blind transfer About this task Use this procedure to transfer an active call without connecting a call with the transfer recipient. ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 46: Dynamic Park And Page
4. Select the required page target group, and press Page The phone pages the parked call details to the page target group. ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 47: Receiving A Page Call
• Private Hold Long-term acoustic exposure protection Avaya J100 Series IP Phones have the long-term acoustic exposure protection to prevent the users from getting acoustic shocks. This feature reduces the loud volume of the conversations on the phone call to permissible acoustic limits. The user can set the permissible acoustic limit to dynamic or predefined static values. -
Page 48: Retrieving A Voice Message
Procedure 1. To log in to your voicemail, press the Message button. 2. Follow the voice prompts to playback your voice messages. ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 49: Shared Lines
• Pickup remotely held call on the same shared extension Incoming calls to any shared extension alert all phones configured with this extension. Note: Shared Lines feature is available only in Avaya J139 IP Phone, Avaya J159 IP Phone, Avaya J169/J179 IP Phone, and Avaya J189 IP Phone. Limitation The features that are configured on your phone, such as Call park, apply only to your primary extension and cannot be used on additional shared extensions. -
Page 50: Customizing Ringtones For The Shared Lines Extension
• The corresponding line key 4. Scroll to Personalize ringing, and press one of the following: • Select • OK • The corresponding line key ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 51: Customizing Shared Lines
1. Press Main menu. 2. Navigate to Settings > Phone > Alerting on calls. 3. Scroll to Shared lines and press Select. ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 52: Retrieving A Call From Remote Hold
2. Press Pickup. 3. (Optional) Press the corresponding line key beside the held call that is on hold on the other phone. ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 53: Chapter 12: Customization
2. Scroll to Settings, and press Select. 3. Scroll to Phone, and press Select. 4. Use the Down Arrow key to go to the Call timers. ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 54: Setting Key Repeat Delay
• One number: To see the last dialed number. • List: To see a list of the last eight numbers. 6. Press Save. ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 55: Setting The Audio Button
• Visual: The phone displays the mute icon after some time on the phone status line. • Both: The phone beeps and displays a mute alert message. ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 56: Setting Visual Alerting
• To add an application, press App. You can use the Navigation keys to scroll to the required functionality, and press Select. ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 57: Restoring Customized Keys To Default
6. In the confirmation window, press Restore. Applications Turning call history on and off Procedure 1. Press Main menu. 2. Scroll to Settings, and press Select. ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 58: Audio
2. Scroll to Settings, and press Select. 3. Scroll to Phone, and press Select. 4. Press Toggle to select one of the following options: • Headset • Speaker ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 59: Turning Button Clicks On And Off
1. Press Main menu. 2. Scroll to Settings, and press Select. 3. Scroll to Audio settings, and press Select. 4. Scroll to Headset signaling. ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 60: Configuring Hearing Aid Compatibility
Use the procedure to select the headset profile that best matches the acoustic properties of the headset. Note: Headset profiles 6, 7, and 8 are designed to work only with wireless headsets. Procedure 1. Press Main menu. ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 61: Setting Headset Mic Level
• Ensure that you are on a call and the caller’s audio level is at 50%. • Adjust the microphone position as recommended by your headset vendor. Procedure 1. Press Main menu. ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 62: Setting A Personalized Ringtone
Use this procedure to set a ringtone for different uses. Procedure 1. Press Main menu. 2. Scroll to Settings, and press Select. 3. Scroll to Audio settings, and press Select. ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 63: Display
Use this procedure to change the time that elapses before the phone displays a screen saver and to enable clock display on the screen saver. ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 64: Setting The Backlight Timer
1. Press Main menu. 2. Scroll to Settings, and press Select. 3. Scroll to Display, and press Select. 4. Scroll to Brightness. 5. Press Select. ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 65: Setting The Display Language
4. Use the Down Arrow key to go to the Date Format screen. The phone displays one of the following: • Default • mm/dd • dd/mm • mm.dd • dd.mm • mm-dd • dd-mm ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 66: Setting The Time Format
• Left arrow key: To decrease the font size. 6. (Optional) Press Default to restore the default font size. 7. Press Save. ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 67: Chapter 13: Troubleshooting
• The Message Waiting Indicator is cleared, but voice mail might still be available if the voice mail server to which calls are being sent is not in failover. ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... -
Page 68: Viewing The Product Id
Viewing the Device type About this task View your device type when your system administrator asks you to provide your device type information. The device type can be either Avaya SIP or Open SIP. Procedure 1. Press Main menu. 2. Scroll to Network Information, and press Select. -
Page 69: Chapter 14: Resources
For example, for user guides, click User Guides in the Content Type filter. The list only displays the documents for the selected category. 7. Click Enter. Avaya Documentation Center navigation The latest customer documentation for some programs is now available on the Avaya Documentation Center website at https://documentation.avaya.com. ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com... - Page 70 Resources Important: For documents that are not available on Avaya Documentation Center, click More Sites > Support on the top menu to open https://support.avaya.com. Using the Avaya Documentation Center, you can: • Search for content by doing one of the following: - Click Filters to select a product and then type key words inSearch.
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Page 71: Viewing Avaya Mentor Videos
Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products. About this task Videos are available on the Avaya Support website, listed under the video document type, and on the Avaya-run channel on YouTube. • To find videos on the Avaya Support website, go to https://support.avaya.com/... - Page 72 ........29 disable ................search ................26 enable ................44 searching ..............calling content company directory ............™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...
- Page 73 ............enable wireless headset ............calls ................error tones encryption ..............turn off ................59 turn on ................main menu language ...............65 ™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...
- Page 74 .........47 provisioning enrollment code ............videos .................. Viewing product ID ..............receive page call ............... recents watch list ................clearing all ..............™ July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...
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