Troubleshooting - Tesla RoboStar iQ500 User Manual

Robotic vacuum cleaner firmware update
The robotic vacuum cleaner firmware is continuously improved. If a new firmware version is available, TESLA application will offer you the
option to download the update and install it on a robotic vacuum cleaner.

TROUBLESHOOTING

Problem
The robotic vacuum
cleaner does not start
cleaning.
The robotic vacuum
cleaner cannot be
charged.
The robotic vacuum
cleaner does not return to
the charging base.
The smartphone cannot
detect a robotic vacuum
cleaner.
The robotic vacuum
cleaner does not pair with
the TESLA application.
The robotic vacuum
cleaner is offline (not
connected to the WiFi
router).
Vacuuming is very loud.
A screech sounds while
vacuuming.
The robotic vacuum
cleaner moves slowly.
Solution
1. The robotic vacuum cleaner has a weak battery. Charge the battery to full capacity before cleaning.
2. The battery is too hot. Use the robotic vacuum cleaner at 0°C ~ 40°C.
1. The charging station is not connected to the mains. Make sure the power cord is properly connected.
2. Charging electrodes have poor contact with robotic vacuum cleaner. Clean the electrodes on the robotic
vacuum cleaner and on the charging base.
Make sure there is enough space around the charging station and the charging station's detection zone is
clean.
Please reset the robotic vacuum cleaner (button under the top cover). Enable Bluetooth and GPS in your
smartphone and keep your robotic vacuum cleaner near your smartphone for successful pairing.
Make sure the charging station and robotic vacuum cleaner are within easy reach of a high-quality and strong
WiFi signal from your WiFi router. Press the two buttons
cleaner for 3 seconds, the blue LED light starts flashing slowly - the robotic vacuum cleaner is ready for
pairing with your mobile phone. Start the TESLA application on your smartphone and follow the instructions.
Make sure your WiFi network is set up and fully functional. The robotic vacuum cleaner should always be
within easy reach of a high-quality and strong WiFi signal from your WiFi router.
Clean the main center brush, side brushes, wheels, front wheel, bottom of the robotic vacuum cleaner and
front bumper.
Remove the front wheel and clean the centerline from hair and dust. If necessary, you can lubricate the wheel
axis.
Clean the ultrasonic sensor. Make sure the sensor front grill is clean and free of blocking obstacles.
and on the top panel of the robotic vacuum