Malibu Boats Wakesetter 20VTX 2019 Owner's Manual page 220

(a) Ask to discuss concerns with a member of the Authorized Service
Dealer's management. Ordinarily this will be the Authorized Service
Dealer's service manager or service foreman. If resolution of the issue
is not achieved, request to speak with the Authorized Service Dealer's
general manager or owner.
(b) If concerns are not resolved by the representatives of the
Authorized Service Dealer, contact Malibu Boats' Customer Service
Department at the address noted above. Be prepared to provide the
customer service representative with your name, address and phone
number, your boat's hull identification number, the Authorized Service
Dealer(s) at which the boat has been serviced, and the nature of the
2019 Malibu Boats, LLC Owner's Manual • Page 205
concerns with the boat or the service. Malibu Boats will thereafter
provide assistance to the boat owner and the Authorized Service
Dealer, as necessary, to attempt to resolve the matter.
EXCEPT TO THE EXTENT PROHIBITED BY ANY APPLICABLE
STATE OR FEDERAL LAW, PRIOR TO INITIATING ANY LEGAL
ACTION AGAINST MALIBU BOATS, (1) YOU ARE REQUIRED TO
PROVIDE MALIBU BOATS WRITTEN NOTICE, AT THE ADDRESS
ABOVE, OF ANY SUBSTANTIAL DEFECT IN MATERIALS
OR WORKMANSHIP THAT REMAINS UNRESOLVED TO
YOUR SATISFACTION UNDER THE TERMS OF THE LIMITED
WARRANTY; AND (2) TO THE EXTENT PERMITTED BY ANY
STATE OR FEDERAL LAW, YOU MUST FIRST USE AN AVAILABLE
DISPUTE SETTLEMENT MECHANISM OR ARBITRATION.
Section 9. Warranty Transfer
Malibu Trailer that has not been utilized for any Commercial Purpose
by the original, non-commercial, retail purchaser, within the first sixty
(60) months, beginning on the date of the original retail purchase or the
initial use of the Malibu Boat and/or Malibu Trailer, whichever occurs
first, any unexpired Limited Warranty coverage can be transferred to a
second, non-commercial, owner and remain in effect for the unexpired
period (except the Gel Coat & Powder Coat Limited Warrant, which
is twelve [12] months), and the Structural Warranty, which becomes
ten (10) years. The Limited Warranty on all other components is as
previously identified within this Limited Warranty Statement. This
provision is pursuant to the requirements set forth in the Warranty
Transfer information provided within this Owner's Manual. Only one
transfer of the Limited Warranty within the applicable time period(s)
established will be honored. All coverage under the Limited Warranty
Statement will become null and void in totality with any subsequent
conveyance of ownership of the Malibu Boat, Malibu Drive Train and/
or Malibu Trailer or transfer of the Malibu Boat's or Malibu Trailer's title
to any third party.
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Section 8.4. Dispute Resolution.
Upon the first sale of a Malibu Boat, Malibu Drive Train and/or