Queue Stats; Viewing Queue Stats; Enabling Wireless Headset Bidirectional Signaling - Avaya J179 Manual

Using sip in a call center

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Queue Stats

The Queue Stats feature displays the following information on the phone screen for 10 seconds:

• The configured name of the skill group associated with the Queue Stats feature button

• The time of the oldest call in queue

• The number of calls in queue

The Queue Stats feature button label is displayed as Queue Stats followed by the skill number in

brackets, for example, Queue Stats (4).

Procedure

1. Press Main menu, and scroll to Features.

2. Press Select.

3. Scroll down to Queue Stats.

4. Press Select.

Before you begin

Check if the headset supports electronic hook switch (EHS) signaling.

Note:

Headset Signaling setting is used to configure only DECT headsets and cannot be applied to

Bluetooth headsets.

Procedure

1. Press Main menu.

January 2020

on page 23

Using Avaya J169/J179 IP Phone SIP in a Call Center

Comments on this document? infodev@avaya.com

Queue Stats

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