Presence; Presence Icons - Avaya J179 Manual

Call Center phone operations
2. Scroll to Settings, and press Select.
3. Scroll to Audio, and press Select.
4. Scroll to Headset Signaling, and press Select.
5. Press Select to select Options & Settings > Call Settings > Headset Signaling.
6. Press Change to select one of the following options:
• Disabled: Disables signaling from the phone to the headset.
• Switchhook and Alert: Activates the link to the headset if you press Headset. When
the phone receives an incoming call, you hear the alert tone in the headset.
• Switchhook only: Activates the link to the headset if you press Headset. When the
phone receives an incoming call, you do not hear the alert tone in the headset.
7. Press Save.

Presence

With the Presence feature, you can monitor the status of your contacts in real time. The
administrator must activate this feature to display presence information on your Phone screen.
You can change your status manually so that other users can see your availability for
communication.
Related links

Presence icons

on page 24
Viewing the Presence status of your contacts
Changing your Presence status
Presence icons
Presence icons for Avaya J169 IP Phone and Avaya J179 IP Phone look similar, but Avaya J169
IP Phone has grayscaled icons and Avaya J179 IP Phone has color icons.
Icon
January 2020
on page 25
on page 25
Status
Available
On a call
Busy
Using Avaya J169/J179 IP Phone SIP in a Call Center
Comments on this document? infodev@avaya.com
Description
Contact is available and can
communicate.
Contact is on a call.
Contact is busy.
Table continues...
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