Incoming Calls Display - Avaya J179 Manual

Phone icons and display
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• RC=Reason Code #
Agent Work Mode
Auto or Man
Auto or Man
Auto or Man
Auto or Man
Auto or Man
Auto or Man
Auto or Man

Incoming calls display

An incoming call displays the information about the call type.
VDN information
A Vector Directory Number (VDN) is a contact number in Communication Manager that is used as
a point of entry of a call into a Call Center. In many cases, it is the mapping of 1–800 telephone
number that a caller dials to access the services provided by a Call Center. Depending on the
vector programming configuration for your system, an incoming call may traverse multiple VDNs
or stay within the original VDN that received it.
If the call traverses multiple VDNs, one of these VDNs is configured as the active VDN for the call.
The active VDN controls the display of information on the phone that receives the call.
Your phone displays the following information: caller_ID info→ VDN_name, where
caller_ID info is the calling party identification, if available, and VDN_Name is the
administered name of the active VDN before delivery to you. The incoming call displays the active
VDN and Call Redirected indicator (CR) for an unanswered redirected call and Routing On No
Answer (RONA) call.
Adjunct/Switch Application Interface User-to-User Information
When you receive a call with Adjunct/Switch Application Interface User-to-User Information (ASAI
UUI), the UUI feature button lights on the phone screen. When you press the UUI key, the UUI
icon is displayed, followed by the UUI details. The UUI icon is used to distinguish UUI from other
call information, such as collected digits.
January 2020
Agent Status icon Description
You are ready to receive DAC or ACD calls.
You have an incoming ACD call.
You have an incoming DAC call.
You are on an ACD call.
You are on a DAC call.
You have an ACD call on hold.
You have a DAC on hold.
Using Avaya J169/J179 IP Phone SIP in a Call Center
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