Activating Manual In - Avaya J179 Manual

4. Press Enter.
Result
The Agent Status line displays the Manual and Available icons.

Activating Manual In

About this task
Use this procedure to make your status available to service the ACD queue. When you are in
Manual In mode, the system automatically changes your status to After Call Work (ACW) as soon
as you end the ongoing call.
Note:
The configuration is available either with Auto In feature or Manual In feature.
Before you begin
Depending on your provisioning, you must enter a stroke count or a Call Work code before being
allowed to enter Manual-In mode.
Procedure
1. Press Main menu, and scroll to Features.
2. Press Select.
3. Scroll to Manual In.
4. Press Select.
5. To go back to the ACD Available queue, press Manual In mode again.
Result
The Agent Status line displays the Manual and Available icons.
January 2020 Using Avaya J169/J179 IP Phone SIP in a Call Center
Comments on this document? infodev@avaya.com
Activating Manual In
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