Entering Call Work Codes; Viewing Queue Stats - Avaya 9621G User Manual

Entering Call Work Codes

About this task
The Call Work Code feature allows you to enter a Call Work Code, if configured by your system
administrator. The Call Work Code can be up to 16 digits in length.
To enter Call Work Codes, you must be logged in and:
• active on an ACD or DAC call, or
• in ACW state after disconnecting from a call, or
• in Timed ACW state after disconnecting from a call
Procedure
1. Tap Features to access the Features list.
2. From the Features list, tap Call Work Code using the up or down navigation
3. Enter the code.
4. Tap Enter or press the # key.
Result
The Call Work code is sent to the CC Elite server.

Viewing Queue Stats

About this task
The Queue Stats feature displays the following information on the Deskphone screen for 10
seconds:
• the configured name of the skill group associated with the Queue Stats feature button
• time of the oldest call in queue
• number of calls in queue
The Queue Stats feature button label is displayed as Queue Stats followed by the skill number
in brackets; for example, Queue Stats (4).
Procedure
1. Tap Features to access the Features list.
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Avaya one-X Deskphone SIP Call Center Agent 9621G and 9641G User Guide
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Entering Call Work Codes
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