Activating Service Observe - Avaya J179 Manual

Using sip in a call center

Hide thumbs Also See for J179:

Table of Contents

Activating Service Observe

Assisting an agent on an observed call

Activating Service Observe

About this task

Use the following procedure to observe a call to another deskphone, agent, or VDN. The phone

displays the observing modes depending on the configuration made by your administrator.

Before you begin

Ensure that you are not logged in as an agent. If you have already logged in, ensure that you are

in AUX mode.

Procedure

1. Press Main menu, and scroll to Features.

2. Press Select.

3. Scroll down to Service Observe.

4. Press Select.

5. Select one the following options:

• Basic

• No-talk

• Next-Call

• By-Location

6. Press Enter.

7. To deactivate Service Observe, perform one of the following actions:

• While on the Call Observation line, press the Release softkey.

• On the Feature screen, select Service Observe softkey.

• Answer an incoming call.

• Select an idle Call Appearance line.

• Change to an on-hold call.

• Go on-hook.

• Log out.

Table of Contents

J169