Logging In To The Phone - Avaya J179 Manual

State
Logout Override
When an ACD call is received, the work mode changes from Aux Work to Auto In or Manual In.
Pending states are assigned whenever you request a state change while active on a call. For
example, you request to change to an Aux Work state while active on a call. When the call is
released, the pending state change becomes effective immediately.

Logging in to the phone

About this task
To log in as an agent, your extension must be registered to the Avaya Aura
must have your agent ID and password.
Before you begin
Ensure that your administrator assigns you with your agent ID and password.
Procedure
1. Press Main menu, and scroll to Features.
2. Press Select.
3. Scroll to Agent Login, and press Select.
4. Type your logon details:
• Agent ID
• Password
5. Press Enter.
Result
The phone displays the following information:
• Whether Message Wait Indicator is configured for your Agent ID or for the extension.
• Your assigned and logged on agent skills.
• Agent skills that are assigned and not logged into, perhaps because the assigned skills have
reached the predetermined system limit.
January 2020
Description
You can set this state if you want to continue working after your scheduled
logout time. The Logout Override icon is displayed on the Top line only if
you have set the status to override the administered Forced Logout before
the scheduled time.
Using Avaya J169/J179 IP Phone SIP in a Call Center
Comments on this document? infodev@avaya.com
Logging in to the phone
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network and you
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