Viewing The Presence Status Of Your Contacts; Changing Your Presence Status - Avaya J179 Manual

Using sip in a call center
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Presence
on page 24

Viewing the Presence status of your contacts

Before you begin
• Ensure that the feature is activated by the administrator.
• Set Track Presence option to Yes when you add or edit a contact in the Contacts list.
Procedure
1. Press Contacts.
2. (Optional) To navigate through Main menu, do the following:
a. Scroll to Applications, and press Select.
b. Scroll to Contacts, and press Select.
3. Scroll to the required contact.
The phone displays the corresponding Presence icon of the contact.
Related links
Presence
on page 24

Changing your Presence status

Before you begin
Ensure that the feature is activated by the administrator.
January 2020
Status
Away
Do Not Disturb
Out of Office / Offline
Unknown
Using Avaya J169/J179 IP Phone SIP in a Call Center
Comments on this document? infodev@avaya.com
Description
Contact is away from the phone.
Contact does not want to
communicate.
Out of Office: Contact is out of
office.
Offline: Contact is offline or wants
to appear invisible.
The presence status of the
contact is unknown or the phone
is not registered.
Presence
25

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