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2007
Avaya 2007 Manuals
Manuals and User Guides for Avaya 2007. We have
4
Avaya 2007 manuals available for free PDF download: Fundamentals, User Manual, Getting Started
Avaya 2007 Fundamentals (682 pages)
Communication Server 1000
Brand:
Avaya
| Category:
IP Phone
| Size: 9.7 MB
Table of Contents
Table of Contents
5
Chapter 1: New in this Release
19
Features
19
Other Changes
20
Chapter 2: Subject
27
Note on Legacy Products and Releases
27
Documents, User Guides, and Other Document References
28
Online
29
Chapter 3: Customer Service
31
Navigation
31
Getting Technical Documentation
31
Getting Product Training
31
Getting Help from a Distributor or Reseller
31
Getting Technical Support from the Avaya Web Site
32
Chapter 4: Avaya 2033 IP Conference Phone
33
Contents
33
Introduction
33
Description
34
Extension Microphones
35
Components and Functions
36
Keys and Functions
36
Services Menu
37
Features
38
Display Characteristics
39
Cleaning the IP Phone Display Screen
39
Information Line Display
39
Soft Key Label Display
40
Installation and Configuration
40
Before You Begin
41
First-Time Installation
41
Configuring the Avaya 2033 IP Conference Phone
41
Connecting the Components
42
Startup Sequence
44
Redeploying an Avaya 2033 IP Conference Phone
44
Replacing an Avaya 2033 IP Conference Phone
45
Removing an Avaya 2033 IP Conference Phone from Service
45
Connecting an Extension Microphone
46
Chapter 5: Avaya 2007 IP Deskphone
47
Contents
47
Introduction
47
Description
48
Components and Functions
49
Keys and Functions
49
Services Menu
50
Local Tools Menu
51
Features
52
Touch Panel
53
Calibrate the Touch Panel
53
Stylus
53
Dialpad Entry
54
Cleaning the IP Phone Display Screen
55
Display Characteristics
56
Phone Mode
57
Application Area
58
Tools/Navigation Area
60
Package Components
61
Installation and Configuration
62
Before You Begin
62
First-Time Installation
62
Configuring the Avaya 2007 IP Deskphone
63
Connecting the Components
63
Startup Sequence
63
Redeploying an Avaya 2007 IP Deskphone
64
Replacing an Avaya 2007 IP Deskphone
65
Removing an Avaya 2007 IP Deskphone from Service
65
Chapter 6: Avaya 1210 IP Deskphone
67
Contents
67
Introduction
67
Description
68
Components and Functions
69
Keys and Functions
69
Services Menu
70
Local Tools Menu
71
Features
72
Display Characteristics
73
Cleaning the IP Phone Display Screen
73
Information Line Display
73
Soft Key Label Display
74
Package Components
74
Installation and Configuration
75
Before You Begin
75
First-Time Installation
75
Configuring the Avaya 1210 IP Deskphone
76
Connecting the Components
76
Startup Sequence
79
Redeploying an Avaya 1210 IP Deskphone
79
Replacing an Avaya 1210 IP Deskphone
80
Removing an Avaya 1210 IP Deskphone from Service
81
Chapter 7: Avaya 1220 IP Deskphone
83
Contents
83
Introduction
83
Description
84
Components and Functions
85
Keys and Functions
85
Services Menu
87
Local Tools Menu
88
Features
88
Display Characteristics
89
Cleaning the IP Phone Display Screen
90
Programmable Line (Dn)/Feature Key Label Display
90
Information Line Display
90
Soft Key Label Display
91
Package Components
91
Installation and Configuration
92
Before You Begin
92
First-Time Installation
93
Configuring the Avaya 1220 IP Deskphone
93
Connecting the Components
93
Startup Sequence
97
Redeploying an Avaya 1220 IP Deskphone
97
Replacing an Avaya 1220 IP Deskphone
98
Removing an Avaya 1220 IP Deskphone from Service
99
Chapter 8: Avaya 1230 IP Deskphone
101
Contents
101
Introduction
101
Description
102
Components and Functions
103
Keys and Functions
103
Services Menu
105
Local Tools Menu
106
Features
106
Display Characteristics
107
Cleaning the IP Phone Display Screen
108
Programmable Line (Dn)/Feature Key Label Display
108
Information Line Display
109
Soft Key Label Display
109
Package Components
109
Installation and Configuration
110
Before You Begin
110
First-Time Installation
111
Configuring the Avaya 1230 IP Deskphone
111
Connecting the Components
112
Startup Sequence
114
Redeploying an Avaya 1230 IP Deskphone
115
Replacing an Avaya 1230 IP Deskphone
116
Removing an Avaya 1230 IP Deskphone from Service
116
Chapter 9: Avaya 1200 Series LCD Expansion Module
117
Contents
117
Description
117
Features
122
Display Characteristics
122
Configuration
122
Installation
124
Avaya 1200 Series LCD Expansion Module Startup Initialization
125
Operating Parameters
126
Avaya 1220 IP Deskphone
126
Avaya 1230 IP Deskphone
126
Services Key Operation
128
Display Diagnostics
129
Firmware
130
Chapter 10: Avaya 2050 IP Softphone
131
Contents
131
Introduction
131
Description
132
Features
132
Additional Features
134
Language Support
135
Components
135
Call Control Window
135
Display Characteristics
138
Information Display Area
138
System Tray
139
USB Audio Adapters
139
USB Headset Adapter
140
Registration
140
Gips
140
Echo Cancellation
141
Clock Synchronization
142
Jitter Buffer
142
Qos
142
Qos Settings
143
I2050Qossvc.exe
144
Diffserv (DSCP)
145
145
145
Ethereal Traces
145
Gxas
145
Licenses
146
Server-Based Licensing
146
Check out License
147
Cached License
147
Evaluation Period
147
License Restrictions
147
License Types
148
License Server
148
How to Configure Ports for Licensing
149
License Server Components
150
Provisioning a License Server
150
Starting the License Server Manager
152
Server Redundancy
153
License File
153
Flexnet Licensing Error Codes
154
Troubleshooting
154
Node Locked Licensing
160
Evaluation Period
161
Key Number Assignments
161
Minimum System Requirements
162
System Components
163
Before You Begin
164
First-Time Installation
165
Installing the Avaya 2050 IP Softphone for the First Time
165
Installing or Upgrading the Avaya 2050 IP Softphone
166
Remote Installation
167
Silent Installation
171
Install Windows Qos Packet Scheduler in Windows 7
172
Install Windows Qos Packet Scheduler in Windows 2000 and Windows XP
174
Configure Windows Packet Scheduler in Windows 7
175
Configure Windows Packet Scheduler in Windows 2000 and Windows XP
180
Installing the Avaya 2050 IP Softphone Software
185
Downloading the Full Version of the Avaya 2050 IP Softphone Software
186
Upgrading
187
Running the Avaya 2050 IP Softphone for the First Time
189
Redeploying the Avaya 2050 IP Softphone
189
Removing an Avaya 2050 IP Softphone from Service
190
Removing the Avaya 2050 IP Softphone Software
190
Maintenance
190
System Data
191
User Data
191
Ethernet Statistics
192
IP Networking Statistics
193
ICMP Statistics
194
Audio Connection Data
194
USB Headset Data
196
Telchemy Vqmon
196
PC System Information
197
Personal Call Recording Data
198
Software Licensing Data
198
Duplicate Media Stream Call Recording Data
199
Chapter 11: Expansion Module for Avaya 2050 IP Softphone
201
Contents
201
Description
201
Features
202
Display Characteristics
203
Configuration
203
Installation
204
Operation
204
Chapter 12: Avaya 1110 IP Deskphone
205
Contents
205
Introduction
205
Description
206
Components and Functions
207
Keys and Functions
207
Services Menu
208
Local Tools Menu
209
Features
210
Display Characteristics
210
Context-Sensitive Soft Key Label Display
211
Information Line Display
211
Cleaning the IP Phone Display Screen
212
Package Components
212
Installation and Configuration
212
Before You Begin
213
First-Time Installation
213
Configuring the Avaya 1110 IP Deskphone
213
Connecting the Components
214
Startup Sequence
218
TFTP Firmware Upgrade
219
Redeploying an Avaya 1110 IP Deskphone
219
Replacing an Avaya 1110 IP Deskphone
220
Removing an Avaya 1110 IP Deskphone from Service
220
Chapter 13: Avaya 1120E IP Deskphone
221
Contents
221
Introduction
221
Description
222
Components and Functions
223
Keys and Functions
223
Services Menu
225
Local Tools Menu
226
Features
226
Dialpad Entry
227
Display Characteristics
228
Self-Labeled Line/Programmable Feature Key Label Display
229
Information Line Display
229
Context-Sensitive Soft Key Label Display
230
Cleaning the IP Phone Display Screen
230
Package Components
230
Installation and Configuration
231
Before You Begin
231
First-Time Installation
232
Configuring the Avaya 1120E IP Deskphone
232
Connecting the Components
232
Startup Sequence
237
TFTP Firmware Upgrade
238
Redeploying an Avaya 1120E IP Deskphone
238
Replacing an Avaya 1120E IP Deskphone
239
Removing an Avaya 1120E IP Deskphone from Service
239
IP Deskphones Fundamentals February
240
Chapter 14: Avaya 1140E IP Deskphone
241
Contents
241
Introduction
241
Description
242
Components and Functions
243
Keys and Functions
243
Services Menu
245
Local Tools Menu
246
Features
247
Dialpad Entry
248
Display Characteristics
249
Self-Labeled Line/Programmable Feature Key Label Display
249
Information Line Display
250
Context-Sensitive Soft Key Label Display
250
Cleaning the IP Phone Display Screen
250
Package Components
251
Installation and Configuration
251
Before You Begin
252
First-Time Installation
252
Configuring the Avaya 1140E IP Deskphone
252
Connecting the Components
253
Startup Sequence
257
TFTP Firmware Upgrade
258
Bluetooth ® Wireless Technology
258
Redeploying an Avaya 1140E IP Deskphone
258
Replacing an Avaya 1140E IP Deskphone
259
Removing an Avaya 1140E IP Deskphone from Service
259
Chapter 15: Avaya 1150E IP Deskphone
261
Contents
261
Introduction
261
Description
262
Components and Functions
264
Keys and Functions
265
Services Menu
267
Local Tools Menu
269
Features
269
Dialpad Entry
271
Display Characteristics
272
Self-Labeled Line/Programmable Feature Key Label
272
Information Line Display
273
Context-Sensitive Soft Key Label
273
Cleaning the IP Phone Display Screen
273
Headset Support
274
Package Components
274
Installation and Configuration
274
Before You Begin
275
First-Time Installation
275
Configuring the Avaya 1150E IP Deskphone
275
Connecting the Components
276
Startup Sequence
281
TFTP Firmware Upgrade
282
Bluetooth ® Wireless Technology
282
Redeploying an Avaya 1150E IP Deskphone
282
Replacing an Avaya 1150E IP Deskphone
283
Removing an Avaya 1150E IP Deskphone from Service
283
Chapter 16: Avaya 1165E IP Deskphone
285
Contents
285
Description
285
Components and Functions
286
Keys and Functions
286
Services Menu
288
Local Tools Menu
289
Features
290
Dialpad Entry
291
Display Characteristics
292
Self-Labeled Line/Programmable Feature Key Label Display
293
Information Line Display
294
Soft Key Label Display
294
Cleaning the IP Phone Display Screen
294
Package Components
295
Installation and Configuration
295
Before You Begin
295
First-Time Installation
296
Configuring the Avaya 1165E IP Deskphone
296
Connecting the Components
297
Startup Sequence
301
TFTP Firmware Upgrade
302
Bluetooth ® Wireless Technology
302
Redeploying an Avaya 1165E IP Deskphone
302
Replacing an Avaya 1165E IP Deskphone
303
Removing an Avaya 1165E IP Deskphone from Service
304
Chapter 17: Avaya 1100 Series Expansion Module
305
Contents
305
Description
305
Features
306
Display Characteristics
307
Configuration
307
Installation
308
Expansion Module Startup Initialization
311
Operating Parameters
312
Avaya 1120E IP Deskphone
312
Avaya 1140E, 1150E and 1165E IP Deskphones
313
Services Key Operation
314
Display Diagnostics
315
Firmware
316
Chapter 18: IP Deskphones with SIP Software
317
Chapter 19: Features
319
Contents
319
Telephony Features
319
Disable Mute Function on IP Phones
320
Password Protection for Language and Feature Key Label Changes on IP Phone Services Menu
321
Callers List and Redial List Display Number Instead of Displaying Unknown
321
Audio Message Waiting Indication (MWI) on IP Phones
321
Corporate Directory
321
Personal Directory
322
Redial List
322
Callers List
322
IP Phone Single-Line-Display of PD, CL, RL, and Corporate Directory Additional Information
323
Password Administration
323
IP Call Recording
323
Secure IP Call Recording
324
Virtual Office
325
Virtual Office Login and Logout Soft Key Display
326
Virtual Office-Only IP Phones
326
Virtual Office Logout During Midnight Routines
326
Virtual Office Logout Rule on IDLE Condition
326
Virtual Office Login/Logout for Multiple Line Appearance
327
Emergency Services for Virtual Office
328
Administrator VO Logout Option
328
Single Sign-On for Electronic Lock with Virtual Office
328
Call Deflect Key
328
Active Call Failover
329
Enhanced Unistim Firmware Download
329
Media Security
330
Unistim Security with DTLS
334
HTTPS Security
335
Unistim Signalling Security
336
Live Dialpad
337
Normal Mode Indication
337
Caller ID Display Order
337
Languages
338
Screen Saver Slideshow Avaya 2007 IP Deskphone
339
Screen Saver Slideshow for Avaya 1165E IP Deskphone
342
General Operation
343
Background Image for Avaya 1165E IP Deskphone
345
Key Number Assignments
348
Record on Demand
350
G.722 Codec Support
351
Push Agent
352
WML Browser
358
Network Features
365
Full Duplex
366
802.1X Port-Based Network Access Control
370
802.1Ab Link Layer Discovery Protocol
372
Dynamic Host Configuration Protocol
373
Gratuitous Address Resolution Protocol
393
Automatic Qos
393
Chapter 20: X.509 Certificates
395
Certificate Management
395
Root Certificate
395
Device Certificate
396
Certificate Installation
396
Root Certificates
396
Configuration File
403
Certificates on Redeployed IP Phones
408
Security Log
409
Chapter 21: Regulatory and Safety Information
411
Warnings
411
Other Compliancies
412
For those Devices Equipped with Bluetooth ® Wireless Technology
413
Denan Regulatory Notice for Japan
414
Appendix A: Local Tools Menu
415
Contents
415
Introduction
415
Local Tools Menu Password Protection
415
Local Tools Menu Password Feature Limitations
416
Controlling the Menu Lock
417
Controlling the Menu Lock for Avaya 2007 IP Deskphone
417
Controlling the Menu Lock for Avaya 1165E IP Deskphone
417
Controlling the Menu Lock for Other IP Phones
418
Configuring Secure Local Menu Using Network Provisioning
418
Accessing the Local Tools Menu
419
Local Tools Options
419
Local Tools Menu for Avaya 2007 IP Deskphone
420
Local Tools Menu for Avaya 1100 Series IP Deskphones
422
Local Tools Menu for Avaya 1100 Series IP Deskphones
425
Local Tools Menu for Avaya 1165E IP Deskphone
430
Local Tools Menu for Avaya 1165E IP Deskphone
434
Local Tools Menu for Avaya 1110, 1210, 1220, and 1230 IP Deskphones
440
Appendix B: Provisioning the IP Phones
443
Contents
443
Introduction
443
Description
444
Manual Provisioning
444
Automatic Provisioning
445
Configuration
446
Provisioning IP Deskphone Parameters
446
Auto Provisioning Page for Graphical User Interface
447
Automatic Configuration
454
Automatic Provisioning Parameters
454
Provisioning Info Block
485
Operation
486
Precedence Rule and Stickiness Control
486
IP Phone Reset
487
Factory Default
487
Appendix C: Manual Provisioning of Avaya 1110 IP Deskphone and Avaya 1200 Series IP Deskphones
493
Contents
493
Introduction
493
Provisioning Parameters
494
Appendix D: Manual Provisioning of Avaya 2007 IP Deskphone and Avaya 1100 Series IP Deskphones
503
Contents
503
Introduction
503
Provision Parameters
503
Appendix E: Manual Provisioning of Avaya 2000 Series IP Deskphone
515
Contents
515
Introduction
515
Provision Parameters
515
Provisioning the 2001, 2002, 2004 IP Phones
516
Provisioning the Avaya 2033 IP Conference Phone
521
Appendix F: Headset Support
525
Introduction
525
Supported Wired and Wireless Headsets
525
Bluetooth ® Wireless Technology
525
Enabling Bluetooth ® Wireless Technology
526
Manual Configuration
526
Configure the Headsets
527
Active Headset Device
528
Enable HID Commands
528
Headset Type
528
USB Audio Support
528
Avaya USB Adapters
529
USB Analog Terminal Adapter
529
Wireless USB Headsets
530
USB Audio Limitations and Restrictions
530
Appendix G: Datagram Transport Layer Security
533
Overview
533
Operating Modes
533
Certificates
534
Appendix H: Virtual Private Network
541
Description
541
VPN Tunnel Status
542
VPN Security Banner
545
Licensing
545
Languages
545
Address Assignment
546
Listening Mode
546
Limitations
547
Appendix I: Design for Operability
549
Introduction
549
Auto Recovery/Overload Protection
549
Common Alarming
551
Common Logging
552
Flight Recorder
554
Secure Remote Access
554
Appendix J: Licensing
557
Licensing Files
558
Licensing Notification
560
Appendix K: IP Phone Diagnostic Utilities
561
Contents
561
Introduction
561
Text-Based Diagnostic Utilities
561
Network Diagnostic Utilities
562
Ping and Traceroute
563
Accessing Network Diagnostic Utilities from the IP Phone
565
Network Diagnostic Utilities Data Display Pages
573
Network Address Translation Traversal
582
General Information
583
Using CLI Commands
585
Graphic-Based Diagnostics Utilities
587
Diagnostics for the Avaya 2007 IP Deskphone
587
Diagnostics for the Avaya 1120E,1140E, and 1150E IP Deskphones
592
Advanced Diag Tools
601
Diagnostics for the Avaya 1165E IP Deskphone
602
License Information
613
Certificate Information
614
Appendix L: Language Enhancement
617
Contents
617
Description
617
Character Encoding
617
TFTP Server Support
618
Synchronizing the Language
618
Avaya 1100 Series Expansion Module Font Support
618
Appendix M: DHCP Server Configuration
619
Install a Windows NT 4 or Windows 2000 Server
619
Configure a Windows NT 4 Server with DHCP
619
Configure a Windows 2000 Server with DHCP
620
Install ISC DHCP Server
624
Configure ISC DHCP Server
624
Configure ISC DHCP to Work with the IP Phones
625
Install and Configure a Solaris 2 Server
627
Appendix N: TFTP Server
631
Contents
631
Introduction
631
TFTP Server Planning
631
Pre-Download Checklist
633
Updating IP Phones Firmware
633
Updating the Firmware
634
Expansion Module for IP Phones
638
Downloading and Configuring Fonts
639
Appendix O: 802.1Q VLAN Description
643
Contents
643
Introduction
643
Description
644
IP Phone Support
645
Three-Port Switch Support
645
VLAN Ids
646
Automatic VOICE VLAN ID Configuration
647
VLAN Configuration Choices
648
Enhanced Data VLAN
648
Data (PC Port) VLAN Packet Handling
648
Appendix P: Port Numbers
651
Appendix Q: Bluetooth ® and Wireless Fidelity Interference
653
Appendix R: Power Requirements and Environmental Specifications
655
Contents
655
IP Deskphone Power Requirements
655
Environmental Specifications
657
Appendix S: IP Deskphone Context-Sensitive Soft Keys
659
Appendix T: Call Features
661
Appendix U: Flexnet Licensing Error Codes
665
Appendix V: Avaya 2050 IP Softphone License Information
671
Download Open Source Modules
671
Gnu General Public License
671
Preamble
671
Terms and Conditions for Copying, Distribution and Modification
672
No Warranty
675
End of Terms and Conditions
676
Mad
677
Index
679
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Avaya 2007 User Manual (182 pages)
Brand:
Avaya
| Category:
IP Phone
| Size: 1.11 MB
Table of Contents
User Guide
1
Revision History
3
Table of Contents
5
About the Avaya 2007 IP Deskphone
11
Basic Features
11
IP Deskphone Controls
12
IP Deskphone Display
15
Application Area
16
Tools and Navigation Area
17
Touch Panel
19
Calibrating the Touch Panel
19
Using the Stylus
20
Cleaning the Phone Screen
20
License Notification
20
Call Features and Flexible Feature Codes
20
Audio and Text Message Broadcast
21
Security Features
21
Using Encrypted Calling
22
Managing Your Station Control Password (SCPW)
22
Connecting the Components
25
Before You Begin
25
Connecting the Components of the Phone
25
Entering and Editing Text
30
Entering Text Using the Phone Dialpad
30
Editing Text Using the Soft Keys
31
Entering Text Using the Pop-Up Keyboard
31
Entering Text Using the USB Keyboard
32
Configuring IP Deskphone Local Options
33
Using Network Configuration
33
Using the Local Diagnostics Menu
33
Using the Touch Panel Setup Tool
34
Adjusting Display Settings
35
Using USB Devices
39
Using Preferences
40
Configuring Services on the Avaya 2007 IP Deskphone
43
Using the Telephone Options Menu
43
Adjusting the Volume
45
Adjusting the Display Screen Contrast
49
Selecting a Language
49
Tools Menu
50
Configuring Live Dialpad
50
Selecting Date and Time Format
51
Accessing Display Diagnostics
53
Choosing a Local Dialpad Tone
53
Viewing Phone Information
54
Diagnostics
55
Configuring Call Log Options
55
Configuring the Callers List Log
55
Configuring New Call Indication
57
Configuring Preferred Name Match
58
Configuring Area Code Setup
59
Choosing a Ring Type
61
Enabling or Disabling Call Timer
63
Enabling On-Hook Default Path
63
Changing Feature Key Labels
64
Configuring Name Display Format
67
Configuring Caller ID Display Order
68
Configuring Normal Mode Indication
69
Making a Call
70
Using Off-Hook Dialing
70
Using On-Hook Dialing
70
Using Handsfree Dialing
71
Using Live Dialpad
73
Using the Directory Applications
73
Making a Call Using the Corporate Directory
74
Making a Call Using the Personal Directory
75
Making a Call Using the Callers List
75
Making a Call Using the Redial List
76
Using Predial
77
Using Autodial
78
Using Ring Again
79
Using Last Number Redial
81
Using Speed Call
81
Using System Speed Call
82
Using Hot Line
83
Using Intercom Calling
83
Answering a Call
85
While on an Active Call
86
Placing a Call on Hold
86
Transferring a Call
86
Using Timed Reminder Recall
87
Using Attendant Recall
89
Using Call Park
89
Recording a Calling Party Number
91
Displaying Incoming Calls
92
Tracing a Malicious Call
92
Incoming Calls
94
Using Automatic Answerback
94
Using Call Pickup
94
Using Call Waiting
96
While Away from Your Desk
98
Using Call Forward
98
Using Internal Call Forward
100
Using Remote Call Forward
101
Securing Your Phone
103
Talking with more than One Person
105
Using the Call Join Feature
105
Setting up a Conference Call
106
Using the Conferee Selectable Display
107
Using Group Call
108
Working Without Interruption
111
Using Make Set Busy
111
Call Deflect
111
Additional Call Features
113
Using Autodial Transfer
113
Using the Buzz Signal
114
Using Call Page Connect to Make an Announcement
114
Using Centrex/Exchange Line Switchhook Flash
115
Charging a Call or Charging a Forced Call
115
Using Enhanced Override
118
Using Forced Camp-On Feature
119
Overriding a Busy Signal
121
Using Privacy Release
121
Using Radio Page
122
Using Voice Call
124
Additional Phone Features
126
Using the Personal Directory
126
Using the Callers List
129
Using the Redial List
130
Using Virtual Office
133
Logging in to Virtual Office
133
Using Virtual Office on Your Office Phone
135
Logging out of Virtual Office
136
Automatic Log out from Virtual Office
136
Emergency Calls on Your Remote IP Deskphone
136
Troubleshooting Virtual Office
137
Using Media Gateway 1000B
140
Using Test Local Mode
140
Resuming Normal Mode
141
Troubleshooting MG 1000B
141
Hospitality Features
143
Setting Automatic Wake-Up
143
Activating Message Registration
145
Using Maid Identification
146
Displaying Room Status
147
External Server Applications
150
Record on Demand
151
Using SAVE Key
151
Flexible Feature Codes (FFC)
153
Quick Reference
155
Feature Operation
155
Icon Legend
156
Services and Telephone Options Menu
156
Tools/Navigation Soft Keys
157
Regulatory and Safety Information
159
Other
161
Denan Regulatory Notice for Japan
161
Third Party Terms
163
Third Party Terms for Unistim Sw Releases 4.1 Thru 5.0 (Jan 2010 - Nov 2010)
163
Gnu
164
Openssl
171
Zlib
174
Curl
175
Libpng
176
Kern_Random
178
Convertutf
179
Wchar Functions
180
Libjpeg
181
Avaya 2007 User Manual (57 pages)
IP Deskphone Call Center
Brand:
Avaya
| Category:
IP Phone
| Size: 0.48 MB
Table of Contents
Table of Contents
4
Revision History
6
About the Avaya 2007 IP Deskphone
8
Basic Features
8
IP Deskphone Controls
9
IP Deskphone Display
12
Application Area
13
Tools/Navigation Area
15
Touch Panel
17
Calibrate the Touch Panel
18
Using the Stylus
18
Cleaning the Phone Screen
18
Entering and Editing Text
19
Entering Text Using the Phone Dialpad
19
Editing Text Using the Soft Keys
20
Entering Text Using the Pop-Up Keyboard
20
Entering Text Using the USB Keyboard
21
Agent and Supervisor Features
22
Agent Login
22
Login with Agent ID and Multiple Queue Assignments
23
Agent ID and MQA Login Options
24
Default Login
26
Agent Logout
27
Agent Features
28
Answer ACD Calls
28
Use Force Call
29
Use Activity Code
30
Use Emergency
31
Use Not Ready
31
Place or Answer Non-ACD Calls
32
Contact the Supervisor
33
Using Record on Demand Key
35
Using SAVE Key
35
Using Voice Mail Soft Keys
36
Supervisor Features
38
Use Answer Agent
38
Use Agent Key
39
Use Answer Emergency
39
Use Call Agent
40
Use Interflow
40
Use Night Service
41
Observe
42
Display Queue
42
Display Agent Status
44
Terms You Should Know
46
Regulatory and Safety Information
52
Other
54
Denan Regulatory Notice for Japan
54
Index
56
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Avaya 2007 Getting Started (2 pages)
Brand:
Avaya
| Category:
IP Phone
| Size: 0.59 MB
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