Activating Interruptible Auxiliary Work; Activating Auto In - Avaya J179 Manual

Call Center agent operations
6. Press Select.
Result
The phone screen displays one of the following icons:
• The Agent Status line displays the Aux Work icon followed by the reason code.
• The Top line displays the Aux Work Pending icon followed by the reason code.

Activating Interruptible Auxiliary Work

About this task
Use this procedure to notify agents in Aux Work mode when the configured threshold is exceeded.
Before you begin
Ensure that you specify a reason by entering an Interruptible Reason Code.
Procedure
1. Press Main menu, and scroll to Features.
2. Press Select.
3. Scroll to Interruptible Aux Work.
4. Press Select.
5. If your system administrator has assigned you with a forced reason code, enter the
Interruptible Reason Code.
6. Press Select.

Activating Auto In

About this task
The Auto In work mode enables you to go back to the Automatic Call Distribution (ACD) available
queue as soon as you end an ongoing call.
Note:
The configuration is available either with the Auto In feature or the Manual In feature.
Procedure
1. Press Main menu, and scroll to Features.
2. Press Enter.
3. From the Features list, scroll to Auto In.
January 2020 Using Avaya J169/J179 IP Phone SIP in a Call Center
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