Sending Stroke Counts; Call Work Codes; Sending Call Work Codes - Avaya J179 Manual

Call Center phone operations

Sending stroke counts

About this task
Use this procedure to send the stroke count information to the Avaya Aura
server.
Procedure
1. Press Main menu, and scroll to Features.
2. Press Select.
3. Scroll down to Stroke Count.
4. Press Select.
Related links
Stroke counts on page 21

Call Work codes

With the Call Work Code feature you can enter a Call Work code, if configured by your system
administrator. The Call Work code can be up to 16 digits in length.
To enter Call Work codes, you must be logged in and be in one of the following states:
• Active on an ACD or DAC call
• ACW state after disconnecting from a call
• Timed ACW state after disconnecting from a call
Related links

Sending Call Work codes

Sending Call Work codes
Procedure
1. Press Main menu, and scroll to Features.
2. Press Select.
3. Scroll down to Call Work Code.
4. Press Select.
5. Type the code.
6. Press #.
January 2020
on page 22
Using Avaya J169/J179 IP Phone SIP in a Call Center
Comments on this document? infodev@avaya.com
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Call Center Elite
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