Call Queue; Inbound Private Line - Yealink T48S Skype For Business Edition User Manual

User Guide for the T48S Skype for Business phone
To set a ringtone for the response group via phone user interface:
Tap Menu->Setting->Basic->Sounds-> Ring Tones->Response Group.
1.
Tap the desired ringtone.
2.
Tap to accept the change.
3.

Call Queue

If you sign into the phone using Online account, you can use call queue feature. On-Premises
environment does not support this feature.
The call queue is a feature that route and queue incoming calls to group members, called
agents, such as to a help desk or a customer service desk.
When someone calls in to a phone number that is set with a call queue, they will hear a
greeting first (if any is setup), and then they will be put in the queue and wait for the available
call agent. The person calling in will hear music while they are placed on hold and waiting, and
the call in the queue will ring all call agents at the same time. After a call agent accepts the call,
other agents' phones stop ringing.
Note
Call queue can be configured on Server only. Contact your system administrator for more
information.

Inbound Private Line

If you sign into the phone using On-Premises account, you can use inbound private line
feature. But the current Online environment does not support this feature.
In many organizations, the administrative secretary may answer the office phones for his boss
sometimes. This is easily accomplished on the Skype for Business Server by using call
delegation. As a result, if one person dials the primary line of the boss, the phones of the
delegates will ring simultaneously.
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