No Sound Or Only A Very Low Level Of Sound Is Heard, No Matter Which Device Is Selected - Sony STR-ZA3100ES Help Manual

Help Guide
MULTI CHANNEL AV RECEIVER
STR-ZA3100ES/STR-ZA2100ES/STR-ZA1100ES
No sound or only a very low level of sound is heard, no matter which device is
selected.
Check that all connecting cables are inserted to their input/output jacks on the receiver, speakers and the devices.
Check that the receiver and all devices are turned on.
Check that MASTER VOLUME on the receiver is not set to [VOLUME MIN] or [VOLUME -∞dB].
Check that SPEAKERS on the receiver is not set to [SPEAKERS OFF].
Press to cancel the muting function.
Try pressing the input button on the remote control or on the receiver to select the device of your choice.
If you want to listen to sound from the TV speaker in the main zone, set [Audio Out] to [TV + AMP] in the [HDMI
Setup] menu. If you cannot play multi-channel audio source, set [AMP]. However, the sound will not be output
through the TV speaker.
If you want to listen to sound from the TV speaker in Zone 2, set [Zone2 Audio Out] to [Zone2 TV + AMP] in the
[HDMI Setup] menu.
Sound may be interrupted when the sampling frequency, number of channels or audio format of audio output signals
from the playback device is switched.
4-686-529-11(5) Copyright 2017 Sony Corporation
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