Sony STR-ZA3100ES Help Manual page 299

Help Guide
MULTI CHANNEL AV RECEIVER
STR-ZA3100ES/STR-ZA2100ES/STR-ZA1100ES
TV sound cannot be heard from the speakers connected to the receiver.
Make sure [Audio Return Channel] is set to [eARC] or [ARC] in the [HDMI Setup] menu.
Make sure [Input Mode] for the TV input is set to [Auto] in the [Input Setup] menu.
Make sure your TV supports the eARC or ARC function. Make sure that the HDMI input of your TV is labeled "eARC"
or "ARC."
If your TV has multiple HDMI input jacks, make sure the receiver is connected to the one supports the eARC or ARC
function.
Make sure your TV is connected to the HDMI OUT A jack of the receiver.
Make sure the HDMI OUTPUT setting is set to [HDMI OUT A] or [HDMI OUT A + B].
Make sure that the optical output or audio output jack(s) of the TV is correctly connected to the TV AUDIO IN jack(s)
of the receiver.
Related Topic
Enjoying sound from a TV compatible with eARC or ARC (Enhanced Audio Return Channel/Audio Return Channel)
Connecting a TV
Controlling HDMI devices (Control for HDMI)
Switching between digital and analog audio (Input Mode)
4-686-529-11(5) Copyright 2017 Sony Corporation
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