Sony STR-ZA3100ES Help Manual page 9

Network features message list
General
The receiver is turned off automatically.
The receiver does not turn on after performing USB Update or Network Update.
The receiver does not turn on even when the TV is turned on.
The receiver turns off when the TV is turned off.
The receiver does not turn off even when the TV is turned off.
Image
No image appears on the TV screen.
No 3D content appears on the TV screen.
No 4K content appears on the TV screen.
No image is output to the TV screen when the receiver is in standby mode.
HDR (High Dynamic Range) images cannot be displayed in HDR mode.
The home menu does not appear on the TV screen.
The display panel is turned off.
Image does not appear on the TV screen when the receiver is not turned on.
When the language for the on-screen display of the TV is changed, the on-screen display language of the receiver is changed
simultaneously.
Sound
No sound or only a very low level of sound is heard, no matter which device is selected.
There is severe humming or noise.
No sound or only a very low level of sound is heard from specific speakers.
There is no sound from a specific device.
There is no sound from the TV via the HDMI OUT A jack when using the eARC or ARC function.
The Dolby Atmos-compatible sound played back on the TV is not output from the receiver.
The left and right sound is unbalanced or reversed.
Dolby Digital or DTS multi-channel sound is not reproduced.
The surround effect cannot be obtained.
A test tone is not output from the speakers.
A test tone is output from a different speaker than the speaker displayed on the TV screen.
No sound is output from the TV when the receiver is in standby mode.
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