Self-Diagnostic Mode - Ricoh MP 7503SP Field Service Manual

7. Troubleshooting

Self-Diagnostic Mode

Service Call Codes
Service Call Conditions
Level
A Fatal error. The SC is displayed on the operation
panel, and the machine cannot be used (safety-
related SC).
B When a function is selected, the SC is displayed on
the operation panel, and the machine cannot be
used.
C No display on the operation panel, and the
machine can be used.
D The SC is displayed on the operation panel, and
the machine cannot be used (machine-error SC).
• When a Level D code is returned, an automatic reboot is performed.
• When an event is reported by the customer support system, even in the event of an ordinary SC,
reboot is not performed. During automatic reboot, a confirmation screen is displayed after the
reboot.
• When automatic reboot occurs twice, an SC is displayed without rebooting, and logging count is
performed. Also, when an SMC print is output, an asterisk (*) is attached to the SC number
• Automatic reboot can be enabled or disabled with SP5875-001 (SC automatic reboot setting)
(default value: ON).
SC Logging
When an SC is generated, the "total count value when the SC is generated" and the "SC code" are
logged. However, if the total count value during the SC is the same as last time, logging is not
performed.
Display How to reset
Execute CE reset with SP5810,
and then cycle the machine off/
on..
Cycle the machine off/on.
Count only logging.
Cycle the machine off/on.
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