Isolating Web User Interface Problems; Isolating Accessor Scanner Problems - IBM TS3100 Setup, Operator, And Service Manual

"Releasing the magazines manually" on page 215) and observe the accessor path for any obvious
obstruction or problems. Resolve any observed problem if possible. Run a Library System Test. See
"Service Library: Perform Diagnostics" on page 154 for the web or "Service: Run Tests" on page 109
for the OCP If the problem is persistent, replace the library enclosure CRU (refer to "Replacing the
library enclosure" on page 234).
7. If the problem is intermittent or if a particular electronic or mechanical function of the library is not
working properly as evidenced through observation or by error code, the library enclosure CRU is the
most likely failing component. Run a Library System Test. See "Service Library: Perform Diagnostics"
on page 154 for the web or "Service: Run Tests" on page 109 for the OCP If the problem is persistent,
replace the library enclosure CRU (refer to "Replacing the library enclosure" on page 234).
8. If the library is taking an extended amount of time in recovery to complete initialization, complete an
inventory, or running a cartridge movement within the library, and, after finding the magazine cell
fiducials is present with no visible damage and correctly installed, suspect the sensor/emitter on the
accessor mechanism to be inoperable. Run a Library System Test. See "Service Library: Perform
Diagnostics" on page 154 for the web or "Service: Run Tests" on page 109 for the OCP If the problem
is persistent, replace the library enclosure CRU (refer to "Replacing the library enclosure" on page
234).

Isolating Web User Interface problems

About this task
If the Web User Interface is not functioning at all or if it is intermittently functioning, review the
following steps to ensure that it is properly configured, or, to help determine which CRU or part needs to
be replaced. The complete Web User Interface electronics reside on the library controller card CRU.
Procedure
1. Ensure that the ethernet cable is securely plugged in the rear of the library at the ethernet port. See
7 on the "Rear panel" on page 3.
2. Ensure that the correct IP, Netmask, and Gateway addresses are keyed into the network parameters.
From the Operator Control Panel, go to Configure > Network.
3. Ensure that the correct IP address is used on the web browser. If you get a security certificate alert
when logging in to the Web User Interface, you can install the certificate or allow an exception
(depending on the internet browser you are using). Even though with some browsers you still receive
a security certificate warning or error each time you log in to the Web User Interface, your
transmission is secure. SSL is enabled when the URL to your library begins with https:// and some
browsers show a lock.
4. If the ethernet connection is a direct connection between the PC and the library, a special "crossover"
ethernet cable must be used.
Note: On newer PCs, either straight through or crossover ethernet cables might be used since the
crossover requirement is provided internally.
5. Check the ethernet cable carefully (or try another cable) and, if the cable is connected to a network
hub or switch, try a different port.
6. If the Web User Interface is still malfunctioning, replace the Library Controller Card CRU (refer to
"Replacing a library controller card" on page 231).

Isolating accessor scanner problems

About this task
If the server reported inventory problems relating to inability to read bar code labels, or, if some or all of
the cartridge labels are not displayed on the Web User Interface, use the following procedure to
determine if the scanner (library enclosure CRU) must be replaced.
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IBM TS3100 Tape Library and TS3200 Tape Library: Setup, Operator, and Service Guide Machine Type 3573