IBM TS3100 Setup, Operator, And Service Manual page 216

Table 50. Troubleshooting table (continued)
Problem
Encryption Error: Displayed
when the drive detects an error
that is associated with an
encryption operation - if the
problem occurred while the
tape drive was writing data to,
or reading data from, tape
Encryption-related error is
posted
Connection problem with the
Encryption Key Manager (EKM)
Lost Encryption Feature
Activation Key
Changed drive type or position
in library
LME capable drive does not
exercise Key Path Diagnostics
188
IBM TS3100 Tape Library and TS3200 Tape Library: Setup, Operator, and Service Guide Machine Type 3573
Solution
INSTALLATION/CONFIGURATION
1. Check the host application to ensure the key management application is
providing the correct encryption key.
v Refer to the IBM Tape Device Drivers Installation and Users Guide and the
"Drive sense data" on page 303 returned for an encryption operation.
v Retry the encryption operation after the key management application
problems are resolved.
2. Check the operation of the tape drive by resetting the drive (Operator Control
Panel: Service > Service > Drive Power) and running POST.
v Refer to the error code displayed on the Operator Control Panel if the drive
resets and POST fails.
v Retry the encryption operation if the drive reset and POST complete without
errors.
3. Check the media.
v Ensure that the correct media is being used. Data encryption is supported
by LTO Ultrium 4 and later Data and WORM Cartridges only.
v Retry the encryption operation with the tape cartridge in another encryption
enabled drive. Replace the media if the problem repeats with the same tape
cartridge in multiple drives. If the problem occurred while the tape drive
was running POST or diagnostic tests, replace the drive. The error code
clears with the first attempted write/read after the encryption key is
changed, or when the drive is placed in maintenance mode.
Check the EKM application's error logs, device driver logs, tape library error logs,
and tape drive error logs for entries that are related to encryption. See "Service
Library: View Library Logs" on page 152, "Service Library: View Drive Logs" on
page 153, "Error codes" on page 201, and "Drive sense data" on page 303.
If you are using library-managed encryption, complete the Key Path Diagnostic
(see "Service Library: Key Path Diagnostics" on page 155) . If the test fails, a
problem might exist with the IP address, the Ethernet cable, or the key
management server.
1. Check the Ethernet connection between the library and the key management
server.
2. Check the TCP/IP configuration of the library and the server.
3. Check that the key manager is correctly installed and configured, and that the
application is properly started (refer to your key management documentation).
4. Ensure that the tape drive is registered in the key manager (refer to your EKM
documentation).
5. Ensure that a default key label is defined in the key manager (refer to your
EKM documentation).
If you are using application-managed encryption or system-managed encryption,
check your key proxy server 's documentation for a similar test.
See "Contacting IBM technical support" on page 219.
Use the Web User Interface to resubmit encryption settings under Configure
Library > Encryption even if the settings do not change.
ERROR CODES