Service Library: Save Drive Dump; Service Library: Perform Diagnostics; Service Library: View Drive Logs Screen; Service: Save Drive Dump - IBM TS3100 Setup, Operator, And Service Manual

Figure 135. Service Library: View Drive Logs screen

Service Library: Save Drive Dump

This menu item allows a drive memory dump to be saved to the host computer.
1. Select the drive.
2. Choose the regular drive memory dump option (data that is stored in flash), or the forced drive
memory dump option (data that is stored in memory and moved to flash).
3. Click Save Drive Dump.
When Save Drive Dump is clicked, the user has the option of saving the drive memory dump to their
hard disk drive. The progress status for the drive memory dump is shown on the System Status screen to
the right of the main Web User Interface screen.
Note: It is recommended that both a regular and forced drive memory dumps be created and saved.
Note: Ensure that all the pop-up facilities on the web browser are set to allow pop-up boxes to display.
With Microsoft Internet Explorer, under Tools, ensure that the pop-up blocker is turned OFF and Internet
Options > Security > Custom Level > Downloads > Automatic Prompting for file Downloads and File
Downloads are both Enabled.
When the memory dumps are saved on the hard disk, they can be e-mailed to Tech Support for analysis,
if needed.
Note: The memory dump might take up to 20 minutes to complete. The System Status portion of the
screen shows "Drive Dump in Progress" with the number of KBs transferred.
Figure 136. Service: Save Drive Dump

Service Library: Perform Diagnostics

Note: When the "System Test" is run, the library must contain at least the same number of data
cartridges as there are drives in that library. For example, if your library has four drives that are installed,
you must have 4 or more data cartridges in the library before the start of the test. If there are fewer data
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