IBM TS3100 Setup, Operator, And Service Manual page 218

Table 50. Troubleshooting table (continued)
Problem
Error LED
Determining current firmware
levels
Update library firmware
Update drive firmware
Cartridge placement problems
Cartridge does not eject from
drive
Cartridge cannot be removed
from storage slot
190
IBM TS3100 Tape Library and TS3200 Tape Library: Setup, Operator, and Service Guide Machine Type 3573
Solution
INSTALLATION/CONFIGURATION
If the Error LED remains ON after user action is completed listed for the error
code in "Error codes" on page 201, run Library verify (Operator Control Panel:
Service > Library Verify).
v If the test passes, the Error LED turns OFF.
v If the test fails, cycle library power to turn the Error LED OFF.
To check the library error log, log on to the Web User Interface and click Service
Library, then View Logs.If the Operator Control Panel displays WARNING: Unit
Busy, click OK to turn the error LED OFF.
FIRMWARE
Many problems are resolved by a firmware upgrade. Ensure that both the library
and drive firmware are at the latest levels available. Compare the firmware levels
on the Operator Control Panel with the latest levels on the website
http://www.ibm.com/storage/.
v Library firmware: Monitor > Library > Identity > Version
v Drive firmware: Monitor > Drives > Identity (select a drive) > Firmware Rev
See "Service Library: Upgrade Firmware" on page 156.
See "Service: Service (Drives)" on page 109 or "Service Library: Upgrade
Firmware" on page 156.
CARTRIDGE MOVEMENT PROBLEMS
Magazine slot prism fiducials that are NOT seated properly can result in gripper
or slider error codes because of the fiducial interfering with the back edge of the
cartridge. Release and pull magazines out of the library for inspection. To release
the magazines with the Operator Control Panel, go to Control > Magazine and
select Left or Right. To release the magazines with the Web User Interface, go to
Manage Library > Release Magazines.
Inspect the light pipe fiducials on each slot of the magazine for proper seating.
See "Replacing magazine fiducials" on page 233.
1. Power cycle the library, allow it to complete initialization, which can take up
to 1 hour, depending on the type of cartridge (LTO 8, LTO 7, and so on) and
how much of the tape was spooled out of the cartridge. Retry unloading the
cartridge with the library Operator Control Panel. Refer to "Control: Move
Cartridges" on page 97.
2. Allow the drive to complete all operations. This action might take as long as 1
hour if you reset or cycle power on the library while the cartridge is
positioned at the physical end of the media.
3. Ensure that the backup software is not reserving the slot or preventing the
drive from ejecting the cartridge. The backup software must cancel the
reservation and any hold it has on the drive. Temporarily disconnecting the
library from the host server and power cycling eliminates the host and its
software as a problem source.
4. If the problem still exists, refer to "Contacting IBM technical support" on page
219.
See "Removing cartridges from magazine slots" on page 215.