Contacting Ibm Technical Support - IBM TS3100 Setup, Operator, And Service Manual

v Completes a firmware update on tape drives or libraries. See note about library firmware update.
v Tests the performance of the environment by completely writing a cartridge and measuring
performance.
v Retrieves and displays cartridge information.
v Verifies the encryption environment.
v Does not require special device drivers.
v Is available for most major platforms.
v Scans the host interface and finds and displays for selection all IBM LTO devices. The tool does not
display non-IBM devices.
The IBM Tape Diagnostic tool (ITDT) is available as a command-line utility and a graphical user interface
(GUI) version.
v The IBM Tape Diagnostic Tool (ITDT) tool is a command-line utility. Start it by entering the
executable from the directory where the tool is located. The Help feature gives a brief explanation of
each function and shows the required syntax.
v The IBM Tape Diagnostic Tool (ITDT) tool is a GUI version for Microsoft Windows. Microsoft
Windows XP and Microsoft Windows Server 2003 (IX86, 32-bit) are only supported.
Note: Be sure that you have the most current version of ITDT if you are updating firmware on a recent
drive type. Before ITDT is used, verify that your library host operating system is at the latest released
level. This action ensures optimum read/write operations for diagnostic tests.
Note: The earlier tape products (3580 GEN1 and GEN2, 3581, 3582, and 3583 products) are not supported
by this version of ITDT but are supported by the older version of ITDT v1.2.
Note: If the library has a BCR (Barcode reader) that requires 9.00 or greater firmware, the Update
function terminates with an error code of Unexpected Data if you attempt to downlevel the library
firmware.
To download the ITDT tool and instructions for using the tool, visit http://www-03.ibm.com/servers/
storage/support/.

Contacting IBM technical support

Important: The IBM TS3100 Tape Library and TS3200 tape library is a customer installed unit. The
customer is responsible for the setup and maintenance of the tape library. The customer is charged for
service if a service contract is not in place.
Note: Where instructions refer you to the web, visit http://www-03.ibm.com/servers/storage/support/
lto/.
1. Verify that you exhausted all of the troubleshooting options:
a. Complete all recommended diagnostic procedures.
b. Verify that the library's and drive's firmware is at the most recent level. To determine the latest
release of firmware, visit the web.
c. Verify that your device drivers are at the most recent level (see your server (host) manual for
instructions).
v For the latest release of IBM device drivers, visit the web.
v For the latest release of device drivers by independent software vendors (ISVs), visit the
appropriate third-party website.
d. Verify whether your hardware and software configuration is supported. To determine the latest
supported attachments, visit the web.
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Service procedures