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Contacting Gefen Technical Support
Technical Support
1-707-283-5900
1-800-472-5555
8:00 AM to 5:00 PM Monday - Friday, Pacific Time
Email
support@gefen.com
Web
http://www.gefen.com
Mailing Address
Gefen
Nortek Security & Control, LLC
c/o Customer Service
5919 Sea Otter Place, Suite 100
Carlsbad, CA 92010 USA
Operating Notes
Operating Notes
● When using the 5x1 Scaler for the first time, it is recommended that the unit be configured
using the web interface. Firmware update is handled through Gefen Syner-G Software Suite.
Download the application at:
● It is recommended that a power cycle be performed after upgrading firmware on this product.
● This manual has been written and is based on firmware version 3.57.
● This product supports 2 Channels of LPCM audio only.
● This product will accept full bandwidth 4K Ultra HD (3840 x 2160 @ 60 Hz 4:4:4) from the HDMI
and DisplayPort™ inputs, however due to bandwidth limitations over the HDBaseT™ link the
output resolution can be scaled to a maximum of 3840 x 2160 @ 30 Hz 4:4:4.
● Automatic switching is not available for the VGA input when set to composite or component
video modes.
● The HDBaseT™ link is not active when the unit is in standby mode. This means that the unit
cannot be powered on with the IR remote control from the IR input on a remote HDBaseT™
Receiver unit. The IR remote control is fully functional when communicating directly with the
main unit.
● CEC is only supported on the local HDMI output.
● This unit is compatible with the EXTUHDA-HBTL-RX HDBaseT™ receiver available from Gefen
(Sold separately)
● It is highly recommended to disable ECHO when controlling a serial (RS-232) device from a
remote receiver. This setting can be changed with the command #SET_ECHO
the RS-232 or IP Control interface.
© 2019 Nortek Security & Control, LLC. All Rights Reserved.
All trademarks are the property of their respective owners.
Gefen and Nortek Security & Control, LLC reserve the right to make changes in the
hardware, packaging, and any accompanying documentation without prior notice.
http://www.gefen.com/synerg/
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