Page 1 ERserver xSeries 440 Type 8687 Hardware Maintenance Manual...
Page 3 ERserver xSeries 440 Type 8687 Hardware Maintenance Manual...
Page 4 This publication was developed for products and services offered in the United States of America. IBM may not offer the products, services, or features discussed in this document in other countries, and the information is subject to change without notice.
Page 5: Important Safety Information
™ ® xSeries 440 Type 8687 server. Important: This manual is intended for trained servicers who are familiar with IBM xSeries products. Before servicing an IBM product, be sure to review “Safety information” on page 201. Important safety information Be sure to read all caution and danger statements in this book before performing any of the instructions.
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Page 7: Table Of Contents
....5 What the IBM xSeries 440 offers ....5 Server controls and indicators .
Page 8 Cabling the Ethernet LAN port and serial port ... 32 Cabling the Ethernet LAN port ....33 Cabling the serial (COM) port .
Page 9 Drive installation ......83 Hot-swap hard disk drive ....83 Diskette drive .
Page 10 PCI-X board ......129 PCI-X board internal connectors ....129 PCI-X board replacement .
Page 11 Grounding requirements ....204 Safety notices (multi-lingual translations) ....205 Problem determination tips .
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Page 13: General Checkout
6. For power problems, see “Power supply LED errors” on page 180 and “12v bus faults” on page 173. 7. For safety information, see “Safety information” on page 201. 8. For intermittent problems, check the system-error log (see “Error logs” on page 54). © Copyright IBM Corp. 2001...
Page 14: Checkout Procedure
Checkout procedure Follow the steps in this procedure to identify server problems. Note: For a 16-way configuration, the server must be started up as a standalone server (see “Starting the diagnostic programs” on page 59). IS THE SERVER PART OF A CLUSTER? YES.
Page 15: General Information
1. Racks are marked in vertical increments of 1.75 inches each. Each increment is referred to as a unit, or ″U.″ A one-U-high device is 1.75 inches-tall. 2. Enterprise X-Architecture is an IBM design blueprint that takes full advantage of existing IBM technologies to build powerful, ™...
Page 16: Features And Specifications
S3 Savage4 Pro video on system – Server off: -40° to 60° C board v IBM XA-32 chip set with integrated (-104° to 140° F). Maximum v PCI bus interface memory, I/O, system cache, and altitude: 2133 m (6998.0 ft)
Page 17: Notices And Statements Used In This Book
Notices and statements used in this book The caution and danger statements used in this book also appear in the multilingual Safety Information book provided on the IBM xSeries Documentation CD and in “Safety notices (multi-lingual translations)” on page 205. Each caution and danger statement is numbered for easy reference to the corresponding statement in the safety book.
Page 18 ® Ethernet local area network (LAN). This controller supports Wake on LAN technology. ™ v IBM ServerGuide ™ The ServerGuide CD that is included with the server provides programs to help you set up the server and install the network operating system (NOS). The ServerGuide program detects the hardware options that are installed and provides the correct configuration programs and device drivers.
Page 19: Server Controls And Indicators
Server controls and indicators The following section identifies the controls and indicators on the front and rear of the server. Front view Hard disk drive activity light (green) Hard disk drive error light (amber) Power-on light Power button Reset button USB port Power supply latch...
Page 20: Rear View
Locator light: This blue light indicates the primary and secondary servers. This light blinks on the primary server. If the light remains solid, it indicates that server is the secondary server. See “Light path diagnostics” on page 54 for the exact location of this light.
Page 21 Auxiliary pointing device connector: Signal cables for a mouse, trackball, or other pointing device are connected to the auxiliary pointing device connector. Keyboard port: Signal cables for a keyboard are connected to the keyboard port. Remote Supervisor Adapter ports and indicators: This group of ports and indicators located on the back of the server are used for system management information and control.
Page 22: Turning On The Server
USB 2: This is an automatically configured port that you can use to connect one or more USB devices to the server, using Plug and Play technology. USB 1: This is an automatically configured port that you can use to connect one or more USB devices to the server, using Plug and Play technology.
Page 23: Turning Off The Server
this time, the system-management adapter is initializing; therefore, the power-control button does not respond. v If the server is turned on and a power failure occurs, the server will restart automatically when power is restored. v If ac power is present and the server is in Standby mode, the server can be turned on from the Remote Supervisor Adapter user interface.
Page 24: Standby Mode
About the documentation CD The server comes with a documentation CD, which contains documentation for the server in Portable Document Format (PDF) and includes the IBM Documentation Browser to help you find information quickly. System requirements To run the documentation CD, your system must have the following minimum hardware and software: ®...
Page 25: Starting The Ibm Documentation Browser
Adobe Acrobat Reader 3.0 or later. Adobe Acrobat Reader software is included on the documentation CD, and you can install it when you run the IBM Documentation Browser. Starting the IBM Documentation Browser Use one of the following procedures to start the Documentation Browser: v If Autostart is enabled, insert the documentation CD into your CD-ROM drive.
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Page 27: Configuration
For more information about using the ServeRAID configuration program, see the ServeRAID information on the IBM Documentation CD or refer to the IBM Hardware Maintenance Manual for the particular ServeRAID SCSI controller under consideration. Note: If the server model came with an operating system installed, such as Microsoft Windows 2000 Datacenter Server, see the software documentation provided with the server for configuration information.
Page 28: Using The Configuration/Setup Utility Program
Choices available from the Configuration/Setup main menu From the Configuration/Setup Utility main menu, you can select settings that you want to change. The Configuration/Setup Utility main menu is similar to the following illustration. IBM Setup - c Copyright IBM Corporation 2002 Configuration/Setup Utility • System Summary •...
Page 29 When a server that had been partitioned as part of a 16-way environment is separated and runs as a standalone, some choices might revert to their pre-16-way values. Descriptions of the choices that are available from the main menu are as follows: v System Summary Select this choice to display configuration information.
Page 30 You can also specify whether the server starts with the keyboard number lock on or off. Note: If you installed a USB keyboard, you might need to use the Configuration/Setup utility to Enable keyboardless operation and prevent the POST error message 301 from being displayed during startup. The server uses a startup sequence to determine the device from which the operating system starts.
Page 31: Using Passwords
Select this choice to configure and view information about the PCI-X slots and devices in the server and those located in the remote expansion enclosure, if attached (models 1RX, 2RX, 3RX, 4RX, 5RX, 6RX, 7RX, 3RY, 4RY only). v Error Logs Select this choice to view or clear error logs.
Page 32: Administrator Password
16-way configuration (Models 1VX, 2VX, 3VX only) The 16-way configuration (available on Models 1VX, 2VX, 3VX) consists of two IBM xSeries 440 servers containing two fully populated symmetrical multiprocessor (SMP) Expansion Modules that are connected to each other with cables and through BIOS settings.
Page 33: 16-Way Terms
Installing a 16-way configuration This section provides the basic information that is needed to install an xSeries 440 16-way configuration. Important: The steps in this section are intended for the authorized IBM service representative. Configuring the static partition If you have not already done so, install both xSeries 440 servers in the same rack cabinet.
Page 34: Creating A Static Partition
2. You must create a static partition on the primary server prior to cabling the servers together. 3. Whenever you delete the static partition, you must remove all the interconnected cables between the servers. 4. When two servers are merged together, the CD-ROM, diskette drive, keyboard, USB ports, mouse, and video are disabled on the secondary server.
Page 35: Cabling The Servers
b. Select Advanced Setup from the main menu. c. Select Static Partition Settings. d. Type the IP address of the Remote Supervisor Adapter in the secondary server in the Secondary Host Name field. e. Select Save Static Partition Settings and follow the prompts. f.
Page 36 cable-management arm. Cable-management arm Long SMP expansion cable b. Connect one end of a long SMP Expansion cable to port 2 of SMP Expansion Module 0 on the primary server; then, route the cable beside the first cable in the cable-management arm. Cable-management arm Long SMP expansion cables c.
Page 37: Deleting A Static Partition
5. Secure the cables in the cable-management arms with the hook-and-loop straps that come with your server. 6. If you are connecting to an IBM RXE-100 Remote Expansion Enclosure, go to “Cabling an RXE-100 Remote Expansion Enclosure to a 16-way system” on page 119 for instructions on how to connect the IBM RXE-100 to a 16-way system;...
Page 38: Starting The Scsiselect Utility Program
The following sections provide instructions for starting the SCSISelect Utility program and descriptions of the menu choices that are available. Note: If the server has a redundant array of independent disks (RAID) adapter installed, use the configuration method that is supplied with the RAID adapter to view or change SCSI settings for devices attached to the adapter.
Page 39: Using The Serveraid Configuration Programs
The ServerGuide CD (models 1RX, 2RX, 3RX, 4RX, 5RX, 6RX, 7RX, 3RY, 4RY only) includes easy-to-use software setup tools and installation tools that are specifically designed for the IBM server. The ServerGuide Setup and Installation program detects the server model and hardware options that are installed and uses that information during setup to configure the hardware.
Page 40: Features At A Glance
When you use the Setup and Installation CD, you do not need setup diskettes. You can use the CD to configure any supported IBM server model. The setup program provides a list of tasks that are required to set up the server model. On RAID servers, you can run the ServeRAID Manager program to create logical drives.
Page 41: System Partition
NOS. Notes: 1. Plug and Play adapters are configured automatically. Non-Plug and Play adapters or non-IBM adapters might require switch settings, additional device drivers, and installation after the NOS is installed. See the documentation that comes with the adapter.
Page 42: Installing The Nos Without Serverguide
Advanced System Management (ASM) network so that you can manage the server from a remote location. For more detailed information, see the Remote Supervisor Adapter User’s Guide on the IBM Documentation CD that is shipped with the server.
Page 43: Setup Requirements
CD. v To configure the remote alert recipients for Director over LAN or Director over modem, the remote alert recipient must be an IBM Director-enabled server with UM Server Extensions. v If you want to use a Web browser to access the Remote Supervisor Adapter remotely, the supported Web browsers and browser requirements are: –...
Page 44: Cabling And Configuring The Remote Supervisor Adapter
If you need to replace the adapter in the future, this enables you to restore the configuration and resume normal operation more quickly. See the Remote Supervisor Adapter User’s Guide for the Eserver xSeries 440, on the IBM Documentation CD for details. Task 1.
Page 45: Cabling The Ethernet Lan Port
Table 2. Cabling tasks to enable remote access to the Remote Supervisor Adapter (continued) User interface to Remote Connection to Remote For the cabling procedure, Supervisor Adapter Supervisor Adapter see: Text-based user interface Serial (COM) port “Cabling the serial (COM) port” using a modem or a null modem ASM Web interface using...
Page 46: Enabling Remote Access To The Adapter
Note: For detailed information about using the ASM Web interface and the text-based user interface, see the Remote Supervisor Adapter User’s Guide on the IBM Documentation CD. Table 3. Configuration tasks to enable remote access to the Remote Supervisor Adapter...
Page 47 ASMA<burned-in MAC address>. For detailed information about the Ethernet settings, see the Remote Supervisor Adapter User’s Guide on the IBM Documentation CD. 6. Change the DHCP Setting field to Disabled. The default value is Enabled. 7. Press F6 to apply the change.
Page 48 Configuring the serial port for text-based remote access: Complete the following steps to configure the Remote Supervisor Adapter serial port for access using a modem or null modem. If you completed the procedure for configuring the Ethernet port and the Configuration Settings window is open, go to step 4. 1.
Page 49 Note: The data bits value is preset to 8 and cannot be changed. For detailed information about the serial port and modem settings, see the Remote Supervisor Adapter User’s Guide on the IBM Documentation CD. 6. If you made changes to the serial port settings, press F6 to apply the change.
Page 50 For detailed information about the PPP settings, see the information about configuring PPP access over a serial port in the Remote Supervisor Adapter User’s Guide on the IBM Documentation CD. 6. Press F6 to apply the changes. 7. Press Esc. After the Warning window opens, press Enter to restart the Remote Supervisor Adapter.
Page 51: Installing Advanced System Management Device Drivers
Hardware Wizard by selecting Cancel. ® 2. If IBM Netfinity Director, IBM Director, or UM Services is running on the server, stop the system-management application before proceeding. Complete the following steps to manually install the Windows 2000 ASM device drivers.
Page 52: Configuring The Remote Control Password
The normal (interactive) method for installing the ASM device drivers prompts you with instructions and waits for you to respond before continuing with the installation. Note: If IBM Netfinity Director, IBM Director, UM Services, or IBM Netfinity Manager is running on the server, stop the system-management application before proceeding.
Page 53: Completing The Configuration
10. Continue with “Completing the configuration.” Completing the configuration: To complete the configuration of the Remote Supervisor Adapter, see the Remote Supervisor Adapter User’s Guide on the IBM Documentation CD. The tasks include the following: v Defining the login IDs and passwords...
Page 54: Planning And Cabling The Interconnect Network
ASM interconnect network. The most current level of firmware is available on the World Wide Web at http://www.ibm.com/pc/support. For more information on updating firmware, see the Remote Supervisor Adapter User’s Guide for the xSeries 440 on the Documentation CD.
Page 55: Cabling For The Asm Interconnect Network
Depending upon the servers you have, you might need additional ASM Interconnect modules or Category 5 or Category 3 Ethernet cables. Table 4 lists some IBM Netfinity and IBM xSeries products, and indicates whether you need to use an ASM Interconnect module to set up the ASM interconnect network.
Page 56: Connecting The Asm Interconnect Module To The Xseries 440
Table 4. ASM interconnect network server list (continued) Server Name ASM Interconnect module needed xSeries 330 The ASM interconnect module is required to link the Remote Supervisor Adapter to the microprocessor in the server. Use the RS-485 ports to create the ASM interconnect network. xSeries 340 xSeries 342 xSeries 350...
Page 57: Asm Interconnect Network Configuration Examples
ASM interconnect network configuration examples The illustrations in this section show sample ASM interconnect network configurations. The following illustration shows an Ethernet cable connecting the remote administrator system to the Remote Supervisor Adapter that is installed in an xSeries 440. Server 1 uses the LAN connection to forward system-management data generated by the other xSeries 440s in the ASM interconnect network bus to the remote system-management administrator.
Page 58 The following illustration shows a modem connected to the serial port of the Remote Supervisor Adapter in the xSeries 440 on the left, a modem connected to the serial port of the Remote Supervisor Adapter in the xSeries 440 on the right, and a modem connected to the remote administrator system.
Page 59: Configuring The Gigabit Ethernet Controller
LANs, which provide higher performance, security, and throughput for the server. These modes apply to the integrated Ethernet controller and to the controllers on supported Ethernet adapters, such as the IBM ™ 10/100/1000 Ethernet Adapter or the IBM 10/100/1000 EtherJet PCI family of adapters.
Page 60: Priority Packet Mode
VLANs offer you the ability to group users and devices together into logical workgroups. This can simplify network administration when connecting clients to servers that are geographically dispersed across a building, campus, or enterprise network. Typically, VLANs are configured at the switch and any computer can be a member of one VLAN per installed network adapter.
Page 61: Ethernet Port Connector
Ethernet port connector The following illustration shows the pin-number assignments for the RJ-45 connector. These assignments apply to both 10BASE-T and 100/1000BASE-TX devices. Link LED Activity LED (green) (green) Configuration...
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Page 63: Diagnostics
3. When turning on the 16-way configuration (models 1VX, 2VX, 3VX only) you might hear a beep code of one long beep and two short beeps if no video device is connected to the secondary server. This is an acceptable action. © Copyright IBM Corp. 2001...
Page 64: Post In A Partitioned Environment
POST in a partitioned environment During POST in a 16-way configuration, status messages about the partition merge are generated and will appear on the screen of the primary server. Note: If the scalability connection cannot be detected, the message “Upper to lower SMP Expansion Module cable not detected”...
Page 65 If the merge was not successful (see “Verifying scalability and RXE cabling” on page 61), the status message will provide information about the failure, as in the following three examples: SMP Exp. Module Partition Merge Status Primary lower Primary upper Failed: BIOS version is newer than primary server BIOS Failed: BIOS version is newer than primary server BIOS SMP Exp.
Page 66: Error Logs
Error logs The POST error log contains the three most recent error codes and messages that the system generated during POST. The System Error log contains all messages issued during POST and all system status messages from the service processor. You can view the contents of the System Error log from the Configuration/Setup Utility program or from the diagnostic programs.
Page 67 1. Check the light path diagnostics panel and note which lights are illuminated. These lights will indicate the type of error. These lights are described more fully at “Light Path LED errors” on page 155. The light path diagnostics panel is located inside the light path diagnostics drawer on the front right of the server.
Page 68: Small Computer System Interface (Scsi) Messages
board implicated in the error. ID label Table 5. Top cover LEDs Fault Upper SMP Expansion Module Lower SMP Expansion Module Center plane power PCI-X power Remote Supervisor Adapter I/O board power 3. Once you know the general type of error and the general location of the component involved, the next step is to check the system service label on the outside top of the server.
Page 69: Diagnostic Programs And Error Messages
Diagnostic programs and error messages The server diagnostic programs are stored in upgradable read-only memory (ROM) on the I/O board. These programs are the primary method of testing the major components of the server. Diagnostic error messages indicate that a problem exists; they are not intended to be used to identify a failing part.
Page 70: Text Messages
Text messages The diagnostic text message format is as follows: Function Name: Result (test specific string) where: Function Name is the name of the function being tested when the error occurred. This corresponds to the function code (fff) given in the previous list. Result can be one of the following: Passed...
Page 71: Starting The Diagnostic Programs
Starting the diagnostic programs You can press F1 while running the diagnostic programs to obtain help information. You also can press F1 from within a help screen to obtain online documentation from which you can select different categories. To exit from help and return to where you left off, press Esc.
Page 72: Viewing The Test Log
If the diagnostic programs do not detect any hardware error but the problem persists during normal server operations, a software error might be the cause. If you suspect a software problem, see the information that comes with the software package. Diagnostic error codes are listed at “Diagnostic error codes”...
Page 73: Verifying Scalability And Rxe Cabling
Verifying scalability and RXE cabling This section describes the procedure to verify scalability and RXE cabling on a 16-way configuration. Begin the procedure by viewing the connections in each 8-way system: From the diagnostic program main menu, select 1. Hardware Info 2.
Page 74: Scalability Cabling
The information in the columns indicates: 1. The name of each port 2. The item the port is connected to 3. Whether the port is external or internal 4. Whether the port is it ready to operate 5. Whether the port has a cable attached to it 6.
Page 75: Rxe Cabling
RXE cabling The cabling to an RXE100 Expansion Enclosure should be as follows: Primary Port A to Secondary Port A Primary Port B to RXE100 Side A Secondary Port B to RXE100 Side B These connections can be verified with the following display (from the diagnostic program main menu, select ″Hardware Info″...
Page 76 The secondary display in the following example begins with ″Memory″: ================================================================================= This_______ Connectd_to Ext Is Port Trans Recei Error Chip_._Port Chip_._Port Int Ready Cable Speed Error Error Count ----------- ----------- --- ----- ----- ----- ----- ----- ----- Memory: Memory_1.P0 PCI-X__1.P0 1000 MHz Memory_1.P1 PCI-X__2.P0...
Page 77: Testing The Scalability And Rxe Cabling
Testing the scalability and RXE cabling There are 12 ports on each xSeries 440 chassis that can be tested: 1. The six scalability ports 2. The two RIOG ports (Port A and Port B) 3. The four ports on the Remote Expansion Enclosure: a.
Page 78: Recovering Bios Code
Use the ServerGuide program to make a BIOS flash diskette. v Download a BIOS flash diskette from the World Wide Web. Go to http://www.ibm.com/pc/support, click IBM Server Support, and make the selections for the server. To recover the BIOS code: 1.
Page 79: Ethernet Controller Troubleshooting
13. Turn off the server. 14. Move the jumper on J28 to pins 1 and 2 to return to normal startup mode. 15. Replace fans 3 and 4 (see “Fans 3 and 4” on page 105). 16. Restart the server. 17.
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Page 81: Installing Options
Installing options This section provides basic information that is needed to install certain components. ® For a list of supported options for this server, see the ServerProven list at http://www.ibm.com/pc/compat/. © Copyright IBM Corp. 2001...
Page 82: Major Components Of The Xseries 440
Major components of the xSeries 440 The illustration in this section shows the locations of major components in the server. Note: The illustrations in this document might differ slightly from your hardware. Retention bracket DIMM SMP baffle access doors Fan 4 Heat-sink Expansion Cover...
Page 83: Installation Guidelines
Back up all-important data before you make changes to disk drives. v For a list of supported options for the xSeries 440, refer to http://www.ibm.com/pc/compat/ on the World Wide Web. Working inside a server with power on The server supports hot-swap devices and is designed to operate safely while turned on with the cover removed.
Page 84: Opening The Cover
Opening the cover Complete the following steps to open the server cover: 1. Review the information in “Installation guidelines” on page 71. Latch 2. Slide the server out from the rack. 3. Pull the release latch on the left half of the top cover to the right. 4.
Page 85: Retention Bracket Removal
Retention bracket removal The server comes with one retention bracket. This bracket is used to secure the SMP Modules in place. It will be easier to remove the SMP Modules if the retention bracket is removed. Complete the following steps to remove the retention bracket from the server. 1.
Page 86: Bezel Removal
Bezel removal Complete the following steps to remove the server bezel: 1. Press on two of the tabs at opposite edges of the bezel and pull this edge of the bezel slightly away from the server. Note: It may be easier to press the bottom tabs first. 2.
Page 87: Hot-Swap Power Supplies
Hot-swap power supplies The server comes with two hot-swap power supplies, which can be removed and replaced without turning off the server. This section provides information on how to properly remove and replace these power supplies. Power light Power supply 1 Power supply 2 Power-on light Power button...
Page 88 Complete the following steps to remove and replace a power supply. 1. Review the information in “Installation guidelines” on page 71 and “Safety information” on page 201. 2. Remove the front bezel (see “Bezel removal” on page 74). 3. To remove the power supply from the server, press the release latch; then, lift the handle on the power supply to the open position and pull the power supply out from the server.
Page 89: Pci And Pci-X Adapters
PCI and PCI-X adapters This section provides information about the expansion slots on the system board and peripheral component interconnect (PCI or PCI-X) adapters. The following illustration shows the location of the PCI-X expansion slots on the PCI-X board. Note: The illustrations in this document might differ slightly from your hardware. PCI-X slot 4 PCI-X slot 3 (100...
Page 90 Note: The scan order for xSeries 440 server models 1VX, 2VX, 3VX in a 16-way configuration is as follows: – If two servers are cabled together, the scan order will be the primary server, then the secondary server. The PCI slots are scanned in the following order: PCI-X slots 1, 2, 3, 4, 5, 6 in the primary server then PCI-X slots 7, 8, 9, 10, 11, 12 in the secondary server.
Page 91: Adapter Installation
Note: Inside the server there are six PCI-X slots: two 66 MHz, two 100 MHz, and two 133 MHz. Before attempting to install a new adapter, be sure there is an available slot for it. If you need additional PCI-X slots, you can purchase a Remote Expansion Enclosure either from your IBM Installing options...
Page 92 marketing representative or authorized reseller. Adapter retention Adapter guide latch PCI-X divider Attention Power 5. Set any jumpers or switches as described by the adapter manufacturer. 6. Install the adapter: a. Open the blue adapter guide by lifting the front edge, as shown in the illustration.
Page 93: Cabling A Serveraid Adapter
Some xSeries 440 models come with an optional IBM ServeRAID adapter installed to control the internal hot-swap hard disk drives and external hard disk drives. If the server did not come with an optional IBM ServeRAID adapter installed, refer to the ServeRAID adapter option documentation for complete instructions on installing a ServeRAID adapter in the server and for additional information on ServeRAID adapters.
Page 94 6. Locate one end of the preinstalled SCSI cable and connect it to the ServeRAID adapter. Connect to Preinstalled ServeRAID adapter SCSI cable Connect to SCSI backplane 7. Locate the other end of the preinstalled SCSI cable and connect it to the SCSI backplane.
Page 95: Drive Installation
Drive installation In this section you will find the instructions needed to install or replace a hot-swap hard disk drive, diskette drive, CD-ROM drive, and a DVD-ROM drive. Hot-swap hard disk drive Complete the following steps to install or replace a hot-swap hard disk drive: Attention: When you handle static-sensitive devices, take precautions to avoid damage from static electricity.
Page 96: Cd-Rom Or Dvd-Rom Drive
4. Using the tab, pull the diskette drive partially out of the server; then, grasp the drive and remove it from the server. 5. Install the new diskette drive: a. Inspect the drive for any signs of damage. b. Slide the drive into the left drive bay until it stops. Note: In the unlikely event that no other IDE drives are installed, the diskette drive must be installed in the left external removable media bay.
Page 97 a. Inspect the drive for any signs of damage. b. Slide the CD-ROM or DVD-ROM drive into the drive bay until it stops. External removable media bays CD-ROM drive CD-ROM eject button or DVD drive 6. If you have other options to install or remove, do so now. Otherwise, connect the power cords and turn on the server.
Page 98: Smp Expansion Module
SMP Expansion Module ™ The SMP Expansion Module contains the XceL4 system cache, DIMMs, microprocessors, and voltage regulator modules (VRMs) needed to run the server. This section contains the information needed to install and remove the SMP Expansion Module, microprocessors, VRMs, and DIMMs. SMP Expansion Module considerations: v Use two hands to install or remove an SMP Expansion Module.
Page 99: Removing An Smp Expansion Module And Cover
Removing an SMP Expansion Module and cover While installing options, you might need to remove one or both of the SMP Expansion Modules. This section provides instructions on removing an SMP Expansion Module from the server and removing the cover from the module. Note: When you install or remove SMP Expansion Modules, the server configuration information changes.
Page 100 a. Remove the blue thumbscrews holding the EMC shield to the server. EMC shields Thumbscrews For use with one For use with two SMP Module SMP Modules b. Remove the EMC shield from the rear of the server. Note: The illustrations in this document might differ slightly from your hardware. Locking levers Scalability Cables...
Page 101 Attention: Installing or removing an SMP Expansion Module is a two-handed operation. Do not allow the module to come into contact with the centerplane while removing it from or replacing it into the server. See “Major components of the xSeries 440” on page 70 for an illustration showing the location of the centerplane.
Page 102: Dimms
Your xSeries 440 server supports 512 MB and 1 GB DIMMs, for a maximum of 32 GB of system memory depending on your configuration. See the ServerProven list at http://www.ibm.com/pc/compat/ for a list of memory modules you can use with the server.
Page 103: Active Memory
Configuration/Setup Utility program” on page 16. Active Memory Active Memory is an IBM feature that improves the reliability of the DIMMs through Memory Mirroring, Memory Scrubbing and Memory ProteXion. v Memory Mirroring allows you to improve the memory reliability of the server by creating a mirror of the data in memory port one and storing it in memory port two.
Page 104 1. Check your operating system documentation to be sure that it supports Memory Mirroring. 2. Install DIMMs of the same size and clock speed in the two memory ports. 3. Enable Memory Mirroring in the Configuration/Setup Utility: a. Turn on the server and watch the monitor screen. b.
Page 105: Dimm Removal And Replacement
DIMM removal and replacement This section includes the instructions needed to properly remove and replace DIMMs from the SMP Expansion Module in the server. Attention: When working with DIMMs or other options, you might need to remove one or both of the SMP Expansion Modules. Before removing an SMP Expansion Module, be sure to turn off the server and peripheral devices;...
Page 106 position when the DIMM is firmly seated in the connector. DIMM Retaining clip c. If a gap exists between the DIMM and the retaining clips, the DIMM has not been properly installed. In this case, open the retaining clips and remove the DIMM;...
Page 107: Microprocessors
2. Read the documentation that comes with the microprocessor to determine if you need to update the server basic input/output system (BIOS) code. For the most current level of BIOS code for the server, go to http://www.ibm.com/pc/support on the World Wide Web (see “Recovering BIOS code” on page 66).
Page 108 Notes: 1. The illustrations in this document might differ slightly from your hardware. 2. Remember, Intel Xeon DP microprocessors are supported in microprocessor sockets 1 and 4 only. Intel Xeon MP microprocessor are supported in microprocessor sockets 1, 2, 3, and 4. Microprocessor 4 VRM connector Microprocessor 4...
Page 109 4. If you are installing a new microprocessor, go to step 5 on page 98; otherwise, continue: a. Verify that you have selected the correct microprocessor to be replaced. The LED next to the failing microprocessor will be on. Attention: Before attempting to remove the heat sink from the microprocessor, note that the heat-conducting grease between the heat sink and the microprocessor might have formed a strong bond.
Page 110 Lever fully open Lever closed Lever fully open Lever closed d. Remove the microprocessor. 5. Install the VRM in the slot adjacent to the microprocessor socket. Attention: If you are installing an additional microprocessor, note that the new microprocessor comes in a kit with a VRM. Some microprocessor options contain a VRM with a clip to secure the VRM in the slot.
Page 111 7. Touch the static-protective package containing the new microprocessor to any unpainted metal surface on the server; then, remove the microprocessor from the package. 8. Install the microprocessor: Important: When installing Intel Xeon DP microprocessors, you must install them in the following order: first, socket 1; then, socket 4. When installing Intel Xeon MP microprocessors, you must install them in the following order: sockets 1, 2, 3, and then 4.
Page 112 Attention: When replacing the SMP Module in the server, set it in carefully, taking care not to damage the components on the centerplane. It may be helpful to insert the SMP Module at a slight angle. 11. Reconnect any cables between the two SMP Modules, if necessary. 12.
Page 113: Reinstalling An Smp Expansion Module And Cover
Reinstalling an SMP Expansion Module and cover After installing options in the SMP Expansion Module, you will need to reinstall the SMP Expansion Module cover and reinstall the SMP Expansion Module in the server. Note: When you install or remove SMP Expansion Modules, the server configuration information changes.
Page 114 Note: The illustrations in this document might differ slightly from your hardware. Locking levers Handle 2. Install the SMP Expansion Module into the server. Attention: Installing or removing an SMP Expansion Module is a two-handed operation. Do not allow the module to come into contact with the centerplane while removing it from or replacing it into the server.
Page 115: Adding A Second Smp Expansion Module
Note: The illustrations in this document might differ slightly from your hardware. Center plane Locking levers Cover Handle Attention: If the server contains only one SMP Expansion Module, be sure to replace the air baffle in place of the second SMP Expansion Module for proper air flow.
Page 116: Fans
Fans Your xSeries 440 server has four hot-swap fan assemblies, two 150 mm x 38 mm, and two 150 mm x 51 mm fans. The two 150 mm x 38 mm fans (fan 3 and fan 4) are located just behind the PCI-X board and are used to cool the power supplies, PCI-X slots and the I/O board.
Page 117: Fans 3 And 4
a. Place your fingers into the two finger holes on the top of the fan and squeeze them together. b. Lift the fan out of the server. 3. Orient the new fan so that the light on the top of the fan is to the right side of the server.
Page 118: Closing The Cover
Closing the cover Complete the following steps to install the server cover: 1. Put the right side of the cover in place first; then, put the left side in place. Press down to latch the two halves of the cover in place. 2.
Page 119: Replacing The Battery
CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 120 5. Insert the new battery: a. Tilt the battery so that you can insert it into the socket, under the battery clip. b. As you slide it under the battery clip, press the battery down into the socket. 6. Replace fans 3 and 4. 7.
Page 121: I/O Connectors
I/O connectors The server has the following I/O connectors: RXE Expansion Port (B) System power System power Auxiliary pointing connector (2) connector (1) device connector Keyboard port Remote Supervisor Adapter ports Ethernet activity light Ethernet SMP Expansion Port 1 link light SMP Expansion Port 2 Gigabit Ethernet SMP Expansion Port 3...
Page 122: Rxe Expansion Port
RXE Expansion port There are two RXE Expansion Ports that are used to connect the server to a remote I/O enclosure (models 1RX, 2RX, 3RX, 4RX, 5RX, 6RX, 7RX, 3RY, 4RY only). The following illustration shows the pin-number assignments for the RXE Expansion Port on the end of the cable.
Page 123: Remote Supervisor Adapter Communication Ports
Remote Supervisor Adapter serial port. To connect the server with another server, use the ASM interconnect port (RJ-14). See the Remote Supervisor Adapter documentation on the IBM Documentation CD for more information. The following illustration shows the communication ports on the Remote Supervisor Adapter.
Page 124: Gigabit Ethernet Port
Note: This connector is not supported on this server. Error LED The amber Error LED indicates an error on the Remote Supervisor Adapter. Advanced System Management (ASM) interconnect port Attach an ASM Interconnect module (which comes with the server) to this port to connect the Remote Supervisor Adapter to the other devices on the ASM Interconnect network.
Page 125: Video Connector
For information about configuring the Ethernet controller, see “Configuring the Gigabit Ethernet controller” on page 47. Video connector Note: When two servers are merged together in a 16-way configuration (models 1VX, 2VX, 3VX only), the video port on the secondary server will no longer operate.
Page 126: Usb-Port Connectors
USB-port connectors There are two USB-port connectors on the rear of the server and one USB-port connector on the front. These USB-port connectors are used to attach USB compatible devices to the server. The following illustration shows the pin-number assignments for the USB-port connectors on the server.
Page 127: Cabling The Server
Cabling the server See “I/O connectors” on page 109 for a description of the I/O connectors on the rear of the server. The following illustration shows the cable routing for a single server configuration. Detailed cabling instructions follow. For more information on cabling, including the use of the cable management arm (shipped with the server), see the Rack Installation Instructions provided with the server.
Page 128: Smp Expansion Port Cabling
RXE Expansion Port (B) System power System power Auxiliary pointing connector (2) connector (1) device connector Keyboard port Remote Supervisor Adapter ports Ethernet activity light Ethernet SMP Expansion Port 1 link light SMP Expansion Port 2 Gigabit Ethernet SMP Expansion Port 3 port SCSI port RXE Management Port...
Page 129: 16-Way Smp Expansion Port Cabling (Models 1Vx, 2Vx, 3Vx Only)
Note: If your server comes with two SMP Expansion Modules, the SMP Expansion cables are included with the server. If you purchased a second SMP Expansion Module separately, the cables are included with the option. 2. Connect one end of the first cable to port 1 of SMP Expansion Module 0; then, connect the opposite end of the cable to port 1 of SMP Expansion Module 1.
Page 130: Rxe Expansion Port Cabling (Models 1Rx, 2Rx, 3Rx, 4Rx, 5Rx, 6Rx, 7Rx, 3Ry, 4Ry Only)
Table 11. Short SMP Expansion Module cable connections From SMP Expansion SMP Expansion Module Port Module Port RXE Expansion port cabling (models 1RX, 2RX, 3RX, 4RX, 5RX, 6RX, 7RX, 3RY, 4RY only) The server has two RXE Expansion ports located on the rear of the server. Use these ports to connect the server to a remote I/O enclosure and to expand the number of PCI-X slots that are available for use by the server.
Page 131: Cabling Two Smp Expansion Modules
Cabling an RXE-100 Remote Expansion Enclosure to a 16-way system Complete the following steps to connect an IBM RXE-100 Remote Expansion Enclosure to a 16-way system (models 1VX, 2VX, 3VX only). 1. Turn on the primary server and start the Configuration/Setup Utility program.
Page 132: Rxe Management Port Cabling (Models 1Rx, 2Rx, 3Rx, 4Rx, 5Rx, 6Rx, 7Rx, 3Ry, 4Ry Only)
2. Using an RXE Expansion cable, connect RXE Expansion Port A on the primary server to RXE Expansion Port A on the secondary server. RXE Management B (in) Port RXE Management A (in) Port Primary server RXE Expansion Port A RXE Expansion Port B Secondary server 3.
Page 133: 16-Way Rxe Management Port Cabling (Models 1Vx, 2Vx, 3Vx Only)
The server has one SCSI port located on the back of the server. Use this port to connect the server to an optional SCSI device such as the IBM FAStT series of extended enclosures. For detailed information about this option and how to connect it to the server, refer to the documentation that comes with the option.
Page 134: Video Cabling
Remote Supervisor Adapter cabling The server comes with a Remote Supervisor Adapter. For information about cabling the Remote Supervisor Adapter connectors, see the User’s Guide on the IBM Documentation CD. Note: The Remote Supervisor Adapter must connect to an Enterprise Network when two servers are connected in a 16-way configuration models 1VX, 2VX, 3VX only).
Page 136: Thermal Grease
Thermal grease This section contains information about removing and replacing the thermal grease between the heat sink and the microprocessor. The thermal grease must be replaced anytime the heat sink has been removed from the top of the microprocessor and is going to be reused, or when debris is found in the grease. Note: v Read “Installation guidelines”...
Page 137: Pci Brick
PCI brick The PCI brick contains the following components: v Active PCI assembly v Centerplane v I/O board v PCI and PCI-X adapters and spacers v PCI-X board v Riser card v Remote Supervisor Adapter v VRMs This brick must be removed from the server to access many of these components. Complete the following steps to remove the PCI brick from the server.
Page 138 8. Remove the shipping screw ( 2 ) from the left side of the server, if installed. 9. Disconnect all cables attached to the PCI brick. 10. Disconnect the cables to the DASD backplane (see “DASD backplane” on page 140). Note: Failure to disconnect the DASD backplane cables may result in the PCI brick becoming entangled in these cables at step 12.
Page 139: Centerplane
Centerplane This section illustrates the locations of the connectors and LEDs on the centerplane, as well as providing instructions to replace the centerplane. Centerplane connectors and LEDs The following illustrations identify the connectors and LEDs on the centerplane board. The centerplane is used to connect the power and signal paths for each of the two SMP Expansion Modules, the I/O board, and the Remote Supervisor Adapter.
Page 140: Centerplane Replacement
Centerplane replacement Complete the following steps to remove the centerplane. Note: v Read “Installation guidelines” on page 71. v Read the safety notices at “Safety notices (multi-lingual translations)” on page 205. v Read “Handling electrostatic discharge-sensitive devices” on page 204. 1.
Page 141: Pci-X Board
PCI-X board This section illustrates the internal connectors on the PCI-X board, and provides instructions to replace the PCI-X board. PCI-X board internal connectors The following illustration identifies the internal connectors on the PCI-X board. This board enables you to install adapters into the server. PCI-X slot 4 PCI-X slot 3 (100...
Page 142: Pci-X Board Replacement
PCI-X board replacement Complete the following steps to remove the PCI-X board. Note: v Read “Installation guidelines” on page 71. v Read the safety notices at “Safety notices (multi-lingual translations)” on page 205. v Read “Handling electrostatic discharge-sensitive devices” on page 204. 1.
Page 143 Note: The illustrations in this document might differ slightly from the hardware being serviced. PCI-X Board 5. Remove the six screws that fasten the PCI-X board to the assembly. Note: You may have to move the clear plastic label out of the way. 6.
Page 144: I/O Board
I/O board This section illustrates the internal connectors on the I/O board, and provides instructions for I/O board replacement. I/O board internal connectors The following illustration identifies the internal connectors on the I/O board. This board supports the input and output ports located on the server. Riser card connector (J44) Boot recovery...
Page 145: I/O Board Replacement
Note: When replacing the I/O board, you must either update the system with the latest Remote Supervisor Adapter firmware code and BIOS code from www.ibm.com/pc/support, or restore the pre-existing firmware and BIOS code that the customer provides on a diskette or CD image.
Page 146 a. Remove any adapters and adapter separators that are installed (see “PCI and PCI-X adapters” on page 77), unplugging any necessary cables. Note: The illustrations in this document might differ slightly from the hardware being serviced. Notches PCI-X Assembly PCI-X Board I/O Board Tabs...
Page 147: Riser Card And Remote Supervisor Adapter
c. Pull the Remote Supervisor Adapter out of the riser card, disconnecting any cables, and set it in a safe place. d. Pull the riser card out of the I/O board, disconnecting any cables. 7. To replace the I/O board, reverse the previous steps. Riser card and Remote Supervisor Adapter This section illustrates the location of connectors and LEDs on the Remote Supervisor Adapter, and provides instructions for replacement of the Remote...
Page 148: Riser Card And Remote Supervisor Adapter Replacement
Riser card and Remote Supervisor Adapter replacement Complete the following steps to remove the riser card. Note: v Read “Installation guidelines” on page 71. v Read the safety notices at “Safety notices (multi-lingual translations)” on page 205. v Read “Handling electrostatic discharge-sensitive devices” on page 204. 1.
Page 149 Note: The illustrations in this document might differ slightly from the hardware being serviced. System Management Board Riser Card Screws from Serial Port I/O Board SCSI Cable d. Remove the serial port screws. e. Pull the Remote Supervisor Adapter out of the riser card, disconnecting any cables, and set it in a safe place.
Page 150: Top Cover Assembly
Top cover assembly Complete the following steps to remove the top cover assembly. Note: v Read “Installation guidelines” on page 71. v Read the safety notices at “Safety notices (multi-lingual translations)” on page 205. v Read “Handling electrostatic discharge-sensitive devices” on page 204. 1.
Page 151: Top Power Board
Top power board Complete the following steps to remove the top power board. Note: v Read “Installation guidelines” on page 71. v Read the safety notices at “Safety notices (multi-lingual translations)” on page 205. v Read “Handling electrostatic discharge-sensitive devices” on page 204. 1.
Page 152: Dasd Backplane
DASD backplane Complete the following steps to remove the DASD backplane. Note: v Read “Installation guidelines” on page 71. v Read the safety notices at “Safety notices (multi-lingual translations)” on page 205. v Read “Handling electrostatic discharge-sensitive devices” on page 204. 1.
Page 153: Media Bay Card
Media bay card Complete the following steps to remove the media bay card. Note: v Read “Installation guidelines” on page 71. v Read the safety notices at “Safety notices (multi-lingual translations)” on page 205. v Read “Handling electrostatic discharge-sensitive devices” on page 204. 1.
Page 154: Smp Boards
SMP boards Note: When replacing the SMP board, you must either update the system with the latest firmware or restore the pre-existing firmware that the customer provides on a diskette or CD image. This section identifies the connectors and LEDs on the SMP Expansion board, and provides instructions for SMP Expansion board replacement.
Page 155: Smp Expansion Board Replacement
SMP Expansion Module board error LED (CR34) VRM error LED (CR33) Light path capacitor LED SMP expansion DIMM error board ‘bad’ LED LED (16X) (CR27) (J1-J16) Memory port 2 power LED (CR17) Hot-plug enabled memory LED (CR18) Memory port 1 power LED (CR19) VRM error LED (CR47)
Page 156: Ac Box Assembly Mechanism
the new configuration information by using the Configuration/Setup Utility program (see “Starting the Configuration/Setup Utility program” on page 16). AC box assembly mechanism Complete the following steps to remove the AC box assembly mechanism: Note: v Read “Installation guidelines” on page 71. v Read the safety notices at “Safety notices (multi-lingual translations)”...
Page 157 9. Detach each of the two power connectors near the power supplies: a. Using a screwdriver, depress the two tabs on the connector. b. Pull the connector toward the rear of the server and detach. 10. Detach the bundled power cable from the chassis: Pull the bundled power cable through the slot in the crossbar.
Page 158: Media Extract Mechanism
Media extract mechanism The server contains two media extract mechanisms. Complete the following steps to remove a media extract mechanism from the server. Note: v Read “Installation guidelines” on page 71. v Read the safety notices at “Safety notices (multi-lingual translations)” on page 205.
Page 159: Power/Reset Card Assembly
Power/reset card assembly The power/reset card assembly is located on the left front of the server. Complete the following steps to remove the power/reset card assembly. Note: v Read “Installation guidelines” on page 71. v Read the safety notices at “Safety notices (multi-lingual translations)” on page 205.
Page 160: Active Pci Assembly
Active PCI assembly The Active PCI assembly, mounted on the top rear of the server frame adjacent to the PCI and PCI-X adapters, contains one switch for each of the six adapters. This ensures that power is disconnected from the associated adapter if you attempt to open the adapter latch and remove an adapter.
Page 161: Light Path Card
Light path card Complete the following steps to remove the light path card. Note: v Read “Installation guidelines” on page 71. v Read the safety notices at “Safety notices (multi-lingual translations)” on page 205. v Read “Handling electrostatic discharge-sensitive devices” on page 204. 1.
Page 162 xSeries 440 Type 8687: Hardware Maintenance Manual...
Page 163: Symptom-To-Fru Index
1. Check the configuration before you replace a FRU. Configuration problems can cause false errors and symptoms. 2. For IBM devices not supported by this index, refer to the manual for that device. 3. Always start with “General checkout” on page 1..
Page 164: Beep Symptoms
Beep symptoms Beep symptoms are short tones or a series of short tones separated by pauses (intervals without sound). See the following examples. Beeps Description 1-2-3 v One beep v A pause (or break) v Two beeps v A pause (or break) v Three beeps Four continuous beeps One beep after successfully completing POST indicates the system is functioning...
Page 165 Beep/symptom FRU/action 2-2-3 (CMOS power failure and 1. Battery checksum checks have failed) 2. I/O board 2-2-4 (CMOS configuration information 1. Battery validation has failed) 2. I/O board 2-3-1 (Screen initialization has failed) 1. Restart server. 2. Monitor. 3. I/O board. 2-3-2 (Screen memory test has failed) v I/O board 2-3-3 (Screen retrace tests have failed)
Page 166: No Beep Symptoms
Beep/symptom FRU/action Three short beeps 1. DIMM 2. SMP board 3. I/O board One continuous beep 1. Microprocessor 2. Optional microprocessor 3. SMP board 4. I/O board 5. Centerplane Repeating short beeps 1. Keyboard 2. Centerplane 3. I/O board Repeating long beeps v Reseat DIMMs.
Page 167: Light Path Led Errors
Light Path LED errors Before replacing any FRU: 1. Run diagnostics and view System Error log. 2. Observe LEDs on boards. Note: For 16-way configuration (models 1VX, 2VX, 3VX only), run diagnostics on each chassis (boot up standalone), and observe the LEDs on the boards of each chassis.
Page 168 Level 2 Light Path LED FRU/action PS2 LED on 1. Power supply 2 2. Top power board 3. Centerplane OVER TEMP LED on (temperature 1. If a fan LED is on, replace the fan. too high) 2. Ambient temperature must be within normal operating specifications. See “Features and specifications”...
Page 169: Level 3 Light Path
Level 3 light path The level 3 light path consists of the LEDs on the top cover of the server (see the illustration at step 2 on page 54). Level 3 light path LED FRU/action 1 (upper SMP Expansi9on Module) 1.
Page 170: System Error Log Entries
System Error log entries The system error log is similar to an event log and can contain messages of three major types: Information Information messages do not require action and record significant system-level events. Example: ’System Complex Powered Up’ Warning Warning messages indicate possible problems but do not require immediate action.
Page 171: Smi Handler Messages
SMI Handler messages SMI Handler is special system code that provides system monitoring functions. An example of a sample SMI Handler message is shown below: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Date/Time: 2002/05/08 03:35:30 DMI Type: 00 Source: SMI Hdlr...
Page 172: Service Processor Messages
SMI message code Suggested action 151802 (Error configuring DIMMS, v Run memory diagnostics, remove any recently added memory mismatch detected) DIMMs. 151803 (Memory ProteXion(C) Event v Run memory/system diagnostics when multiple entries Detected) accumulate. 151805 (Error Reading Port Door Status) v Run memory door diagnostics.
Page 173 Service Processor message FRU/action Fan 1-4 not detected 1. Check fan connection. 2. Fan. Fan 1-4 Outside Recommended Speed 1. Check fan connection. 2. Fan. Invalid Fan configuration 1. Check fan connections. 2. Fans. Hard Drive 1-2 Fault v Run diagnostics. Hard Drive 1-2 removal detected 1.
Page 174: Diagnostic Error Codes
Service Processor message FRU/action System shutoff due to CPU x over 1. Heat sink temperature 2. Fans System shutoff due to DASD x temperature 1. SCSI drives 2. Fans 3. SCSI backplane System shutoff due to high ambient 1. Check room temperature. temperature 2.
Page 175 Error code/symptom FRU/action 001-250-XXX (Test Failed) 1. Check error log for messages. Note: XXX = SMP Board [001=Bottom 2. Run Quick Memory Test All Banks. SMP Board; 002=Top SMP Board; 099=Top 3. Rerun ECC test. and Bottom SMP Boards] 4. SMP Board xxx. 001-292-000 (Core system: failed/CMOS v Load BIOS defaults and rerun test.
Page 176 Error code/symptom FRU/action 035-253-0nn (ServeRAID controller 0nn 1. ServeRAID controller may not be configured properly. Obtain initialization failure; 0nn = the controller the basic and extended configuration status bytes and refer to the number) ServeRAID Hardware Maintenance Manual for more information. 2.
Page 177 Error code/symptom FRU/action 091-09x-009 (RXE Expansion Port-B 1. RXE cable B failure; valid only with Port B cable) (where 2. SMP board (top) x of 4 = cable or initialization error; x of 5 = 3. RXE Expansion board to which cable is connected (Side A or Side transmit error;...
Page 178 Error code/symptom FRU/action 092-09x-000(SMP1 Port-2 failure) (where x 1. Scaleability cable 2 of 3 = cabling error; x of 4 = cable or 2. SMP board 1 (bottom) initialization error; x of 5 = transmit error; x of 6 = receive error; x of 7 = ping error, below threshold) 092-09x-001 (SMP1 Port-1 failure) (where x 1.
Page 179 Error code/symptom FRU/action 166-201-000 (ISMP indicates I2C errors on 1. I/O board bus A0) 2. Centerplane 166-201-001 (ISMP indicates I2C errors on 1. VRMs and microprocessors installed in SMP1 board (bottom) bus A1) 2. SMP1 board (bottom) 166-201-002 (ISMP indicates I2C errors on 1.
Page 180 1. Adapter in slot 6 bus A4J1 PCI Slot 6) 2. PCI-X board 166-201-100 (ISMP indicates I2C errors on v See Hardware Maintenance Manual for IBM RXE-100 Remote RXE bus X) Expansion Enclosure. 166-201-101 (ISMP indicates I2C errors on v See Hardware Maintenance Manual for IBM RXE-100 Remote RXE bus P) Expansion Enclosure.
Page 181 Error code/symptom FRU/action 166-201-111 (ISMP indicates I2C errors on v See Hardware Maintenance Manual for IBM RXE-100 Remote RXE bus PCI_A slot 5) Expansion Enclosure. 166-201-112 (ISMP indicates I2C errors on v See Hardware Maintenance Manual for IBM RXE-100 Remote RXE bus PCI_A slot 6) Expansion Enclosure.
Page 182 Error code/symptom FRU/action 180-xxx-007 (Failed Centerplane LED test) v Centerplane 180-xxx-008 (Failed I/O board LED test) v I/O board 180-xxx-009 (Failed Active PCI LED test) 1. Active PCI assembly 2. PCI-X board 180-361-003 (Failed Fan LED test) 1. Fan 2. I/O board 201-xxx-Ynn (failed Memory Test;...
Page 183 Error code/symptom FRU/action 201-XXX-Y24 (Multiple DIMM failure in Port 1. Isolate failing DIMM: 1 Bank 4; see “DIMM removal and a. Replace a DIMM in bank with a ″known good″ DIMM. replacement” on page 93) b. Rerun memory diagnostic for the failing bank on failing SMP Note: Y = SMP Board [0=Bottom SMP Board.
Page 184 Error code/symptom FRU/action 201-XXX-Y34 (Multiple DIMM failure in Port 1. Isolate failing DIMM: 2 Bank 4; see “DIMM removal and a. Replace a DIMM in bank with a ″known good″ DIMM. replacement” on page 93) b. Rerun memory diagnostic for the failing bank on failing SMP Note: Y = SMP Board [0=Bottom SMP Board.
Page 185: 12V Bus Faults
Error code/symptom FRU/action 217-xxx-007 (Failed BIOS Fixed Disk test) v Hard disk drive 8 Note: If RAID is configured, the fixed disk number refers to the RAID logical array. 217-xxx-008 (Failed BIOS Fixed Disk test) v Hard disk drive 9 Note: If RAID is configured, the fixed disk number refers to the RAID logical array.
Page 186: Error Symptoms
Error message FRU/action 12v A bus fault 1. VRM on I/O board 2. I/O board 12v B bus fault 1. Memory VRM on SMP Board 2 (top) 2. SMP Board 2 (top) 12v C bus fault 1. Microprocessor VRM 1 on SMP Board 2 (top) 2.
Page 187 Symptom Suggested action Expansion enclosure Verify that: problems 1. The cables for all external SCSI options are connected correctly. 2. The last option in each SCSI chain, or the end of the SCSI cable, is terminated correctly. The SCSI expansion enclosure 3.
Page 188 Verify that the startup microprocessor is seated properly. If it is, replace the startup tone during POST. microprocessor. Monitor problems Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, see the information that comes with the monitor for adjusting and testing instructions. 1. Monitor.
Page 189 1. To prevent diskette drive read/write errors, be sure the distance between monitors and diskette drives is at least 76 mm (3 in.). 2. Non-IBM monitor cables might cause unpredictable problems. 3. An enhanced monitor cable with additional shielding is available for the 9521 and 9527 monitors.
Page 190 Symptom Suggested action An IBM option that used to work Verify that all of the option hardware and cable connections are secure. does not work now. If the option comes with its own test instructions, use those instructions to test the option.
Page 191 Symptom Suggested action Universal Serial Bus (USB) Verify that: port problems 1. You are not trying to use a USB device during POST if you have a standard (non-USB) keyboard attached to the keyboard port. Note: If a standard (non-USB) keyboard is attached to the keyboard port, the USB is disabled and no USB device will work during POST.
Page 192: Power Supply Led Errors
Power supply LED errors Use the power supply LED information on the following page to troubleshoot power supply problems. Note: The minimum configuration required for the DC Good light to come on is: v Power supply v Top power board v AC power box v Centerplane v I/O board...
Page 193: Post Error Codes
Front Power good good good power on indicators light (center plane) Description FRU/action Blinking Standby power 1. View service processor error logs problem through serial connection of remote supervisor adapter. 2. Force power-on (see “Power switch bypass” on page 132) to eliminate suspect power/reset card.
Page 194 Error code/symptom FRU/action 162 (Device Configuration Error) 1. Run Configuration/Setup Note: Be sure to load the default settings and 2. Battery any additional desired settings; then, save 3. Failing device the configuration 4. I/O board 163 (Real-Time Clock error) 1. Run Configuration/Setup. 2.
Page 195 Error code/symptom FRU/action 303 (Keyboard controller error) 1. I/O board 2. Keyboard 3. Centerplane 602 (Invalid diskette boot record) 1. Diskette 2. Diskette drive 3. Cable 4. I/O board 604 (Diskette drive error) 1. Run Configuration/Setup and diagnostics. 2. Diskette drive. 3.
Page 196 Error code/symptom FRU/action 1762 (Fixed Disk Configuration error) 1. Hard disk drive cables. 2. Run Configuration/Setup. 3. Hard disk drive adapter. 4. Hard disk drive. 5. SCSI backplane. 6. I/O board. 178x (Fixed Disk error) 1. Hard disk drive cables. 2.
Page 197 Error code/symptom FRU/action 00019503 (Processor 3 is not functioning - 1. VRM 3 check VRM and processor LEDs) 2. Microprocessor 3 3. SMP board 00019504 (Processor 4 is not functioning - 1. VRM 4 check VRM and processor LEDs) 2. Microprocessor 4 3.
Page 198 Error code/symptom FRU/action 00180700, 00180800 (General PCI error) 1. PCI-X board 2. PCI card 00181000 (PCI error) 1. Remove adapters in PCI slots. 2. PCI-X board. 01295085 (ECC checking hardware test error) 1. Microprocessor 2. DIMM 3. SMP board 01298001 (No update data for processor 1) 1.
Page 199: Scsi Error Messages
SCSI error messages Error message FRU/action All SCSI Errors 1. External SCSI devices must be powered-on before you power-on the server. One or more of the following might be 2. The cables for all external SCSI devices are connected correctly. causing the problem: 3.
Page 200: Post (Ispr) Error Procedures
POST (ISPR) error procedures Use the ISPR error procedures to help you solve ServeRAID problems. A complete list of error codes is listed at “ServeRAID error codes” on page 190. Note: Where the ISPR Error Procedures refer to a hard disk drive backplane, see the chapter of this publication that concerns service replaceable units.
Page 201 Table 14. SCSI identifier (continued) SCSI Channel Code (z) Descriptions Channel 1, 3, & 4 Channel 2, 3, & 4 Channel 1, 2, 3, & 4 b. Confirm that the channel(s) identified from the error in step 2a on page 188 is (are) the cause of the error by verifying that the error presents itself only when the offending channel is reconnected.
Page 202: Serveraid Error Codes
ServeRAID error codes In the following error codes, x can be any number or letter. Error code/symptom FRU/action 1xxx (Microcode checksum error) v ServeRAID controller 2xxx (Code DRAM error) 1. Install download jumpers, flash latest level BIOS and firmware for controller. Remove jumpers. 2.
Page 203 Error code/symptom FRU/action 9003 1. Flash latest level of BIOS code and firmware for controller. 2. Confirm that this controller is a supported option for this system. 3. ServeRAID controller. 4. Integrated RAID controller on the server). 9xxx thru BZxx (SCSI bus error caused by cables, 1.
Page 204: Undetermined Problems
(see “Starting the diagnostic programs” on page 59). v Any external devices v Surge suppressor device (on the computer) v Modem, printer, mouse, or non-IBM devices v Each adapter v Hard disk drives v Memory modules (minimum requirement = 1 GB (4 x 512 MB DIMMs)) Note: Minimum operating requirements are: a.
Page 205 If you suspect a networking problem and all the system tests pass, suspect a network cabling problem external to the system. Symptom-to-FRU index...
Page 206 xSeries 440 Type 8687: Hardware Maintenance Manual...
Page 207: Parts Listing, Xseries 440, Type 8687
Parts listing, xSeries 440, Type 8687 The following Parts information is for the xSeries 440, Type 8687, Models 1RX, 2RX, 3RX, 4RX, 5RX, 6RX, 7RX, 3RY, 4RY, 1VX, 2VX, 3VX. System See figure A © Copyright IBM Corp. 2001...
Page 208 xSeries 440 (models 1RX, 2RX, 3RX, 4RX, 5RX, 6RX, 7RX, 3RY, 4RY, Index 1VX, 2VX, 3VX) FRU No. CRU/FRU Baffle, SMP (models 1RX, 2RX, 3RX, 4RX, 5RX, 6RX, 7RX, 3RY, 1VX, 24P1299 2VX, 3VX) Retention bracket (models 1RX, 2RX, 3RX, 3RY, 4RY, 4RX, 5RX, 6RX, 24P1283 7RX, 1VX, 2VX, 3VX, 4VX, 5VX, 7VX) SMP cover assembly (all models)
Page 209 xSeries 440 (models 1RX, 2RX, 3RX, 4RX, 5RX, 6RX, 7RX, 3RY, 4RY, Index 1VX, 2VX, 3VX) FRU No. CRU/FRU Left EIA side flange assembly (all models) 00N7190 Right EIA side flange assembly (all models) 00N7192 Miscellaneous parts kit (contains: I/O brackets (3); small EMC clips (10); 24P1217 adapter arm bracket cable (1);...
Page 210 Figure A xSeries 440 Type 8687: Hardware Maintenance Manual...
Page 211: Keyboards
xSeries 440 (models 1RX, 2RX, 3RX, 3RY, 4RX, 4RY, 5RX, 6RX, 7RX, 3RY, Index 4RY, 1VX, 2VX, 3VX) FRU No. CRU/FRU PCI spacer (all models) 03K9050 PCI-X board (all models) 02R2399 Active PCI assembly (all models) 21P9910 Frame assembly, PCI-X (all models) 32P8344 VRM, Memory / Centerplane, 16, 12V (models 1RX, 2RX, 3RX, 4RX, 3RY, 4RY, 74P4343...
Page 212: Power Cords
Power cords Power cord FRU No. China (PRC) 01K9851 Japan 01K9853 Thailand 12J5120 Israel 12J5122 Bangladesh, Burma, India, Pakistan, South Africa, Sri Lanka 12J5124 Chile, Ethiopia, Italy, Libya, Somalia 12J5126 Argentina, Australia, New Zealand, Papua New Guinea, Paraguay, Uruguay, Western Samoa 12J5128 Antigua, Bahrain, Brunei, Channel Islands, China (Hong Kong S.A.R.), Cyprus, Dubai, Fiji, Ghana, 12J5987...
Page 213: Related Service Information
Safety information The following section contains the safety information that you need to be familiar with before servicing an IBM computer. General safety Follow these rules to ensure general safety: v Observe good housekeeping in the area of the machines during and after maintenance.
Page 214: Electrical Safety
Electrical safety CAUTION: Electrical current from power, telephone, and communication cables can be hazardous. To avoid personal injury or equipment damage, disconnect the attached power cords, telecommunication systems, networks, and modems before you open the server covers, unless instructed otherwise in the installation and configuration procedures.
Page 215: Safety Inspection Guide
This guide addresses only those items. However, good judgment should be used to identify potential safety hazards due to attachment of non-IBM features or options not covered by this inspection guide.
Page 216: Handling Electrostatic Discharge-Sensitive Devices
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations. 6. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage.
Page 217: Safety Notices (Multi-Lingual Translations)
Japanese v Korean v Spanish Important: All caution and danger statements in this IBM documentation begin with a number. This number is used to cross reference an English caution or danger statement with translated versions of the caution or danger statement in this section.
Page 218 Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 219 Statement 4...
Page 220 Importante: Todas as instruções de cuidado e perigo da IBM documentation começam com um número. Este número é utilizado para fazer referência cruzada de uma instrução de cuidado ou perigo no idioma inglês com as versões traduzidas das instruções de cuidado ou perigo encontradas nesta seção.
Page 221 Aqueça a mais de 100°C (212°F) v Conserte nem desmonte Para descartar a bateria, entre em contato com a área de atendimento a clientes IBM, pelo telefone (011) 889-8986, para obter informações sobre como enviar a bateria pelo correio para a IBM.
Page 222 Instrução 4...
Page 223 Related service information...
Page 224 xSeries 440 Type 8687: Hardware Maintenance Manual...
Page 225 Related service information...
Page 226 xSeries 440 Type 8687: Hardware Maintenance Manual...
Page 227 Related service information...
Page 228 xSeries 440 Type 8687: Hardware Maintenance Manual...
Page 229 Related service information...
Page 230 xSeries 440 Type 8687: Hardware Maintenance Manual...
Page 231 Important: Toutes les consignes Attention et Danger indiquées dans la bibliothèque IBM documentation sont précédées d’un numéro. Ce dernier permet de mettre en correspondance la consigne en anglais avec ses versions traduites dans la présente section. Par exemple, si une consigne de type Attention est précédée du chiffre 1, ses traductions sont également précédées du chiffre 1 dans la présente section.
Page 232 Remplacez la pile au lithium usagée par une pile de référence identique exclusivement - voir la référence IBM - ou par une pile équivalente recommandée par le fabricant. Si votre système est doté d’un module contenant une pile au lithium, vous devez le remplacer uniquement par un module identique, produit par le même...
Page 233 Notice n° 4...
Page 234 Wichtig: Alle Sicherheitshinweise in dieser IBM documentation beginnen mit einer Nummer. Diese Nummer verweist auf einen englischen Sicherheitshinweis mit den übersetzten Versionen dieses Hinweises in diesem Abschnitt. Wenn z. B. ein Sicherheitshinweis mit der Nummer 1 beginnt, so erscheint die übersetzung für diesen Sicherheitshinweis in diesem Abschnitt unter dem Hinweis...
Page 235 Hinweis 2 ACHTUNG: Eine verbrauchte Batterie nur durch eine Batterie mit der IBM Teilenummer 33F8354 oder durch eine vom Hersteller empfohlene Batterie ersetzen. Wenn Ihr System ein Modul mit einer Lithium-Batterie enthält, ersetzen Sie es immer mit dem selben Modultyp vom selben Hersteller.
Page 236 Hinweis 4...
Page 237 Importante: Tutti gli avvisi di attenzione e di pericolo riportati nella pubblicazione IBM documentation iniziano con un numero. Questo numero viene utilizzato per confrontare avvisi di attenzione o di pericolo in inglese con le versioni tradotte riportate in questa sezione.
Page 238 Avviso 2 ATTENZIONE: Quando si sostituisce la batteria al litio, utilizzare solo una batteria IBM con numero parte 33F8354 o batterie dello stesso tipo o di tipo equivalente consigliate dal produttore. Se il sistema di cui si dispone è provvisto di un modulo contenente una batteria al litio, sostituire tale batteria solo con un tipo di modulo uguale a quello fornito dal produttore.
Page 239 Avviso 4...
Page 240 xSeries 440 Type 8687: Hardware Maintenance Manual...
Page 241 Related service information...
Page 242 xSeries 440 Type 8687: Hardware Maintenance Manual...
Page 243 Related service information...
Page 244 Importante: Todas las declaraciones de precauciín de esta IBM documentation empiezan con un número. Dicho número se emplea para establecer una referencia cruzada de una declaraciín de precauciín o peligro en inglés con las versiones traducidas que de dichas declaraciones pueden encontrarse en esta secciín.
Page 245 Cuando desee sustituir la batería de litio, utilice únicamente el número de pieza 33F8354 de IBM o cualquier tipo de batería equivalente que recomiende el fabricante. Si el sistema tiene un mídulo que contiene una batería de litio, sustitúyalo únicamente por el mismo tipo de mídulo, que ha de estar creado por el mismo fabricante.
Page 246 Declaración 4...
Page 247: Problem Determination Tips
Problem determination tips Due to the variety of hardware and software combinations that can be encountered, use the following information to assist you in problem determination. If possible, have this information available when requesting assistance from Service Support and Engineering functions. v Machine type and model v Processor or hard disk upgrades v Failure symptom...
Page 248: Notices
References in this publication to IBM products, programs, or services do not imply that IBM intends to make these available in all countries in which IBM operates. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used.
Page 249: Trademarks
Lotus, Lotus Notes, SmartSuite, and Domino are trademarks of Lotus Development Corporation and/or IBM Corporation in the United States, other countries, or both. ActionMedia, LANDesk, MMX, Pentium, and ProShare are trademarks of Intel Corporation in the United States, other countries, or both.
Page 250 xSeries 440 Type 8687: Hardware Maintenance Manual...
Page 251: Index
Remote Supervisor Adapter 32, 122 DIMM considerations 90 RXE, verifying 61 DIMMs 90 scalability and RXE, testing 65 order of installation 90 scalability, verifying 61 removing 93 SCSI 121 specifications 4, 5 serial (COM) port 32, 33 supported 4 © Copyright IBM Corp. 2001...
Page 252 diskette drive 83 specifications 4 failover for redundant Ethernet 47 documentation failure, merge 53 Remote Supervisor Adapter 31 fans 104 DOS configuration utility 33 Fast EtherChannel 47 drive installation 83 Fast Ethernet 47 drive, CD-ROM, DVD-ROM 84 features drive, diskette 83 ServerGuide 28 forgotten power-on password, bypassing 19 electrical input 4...
Page 253 load balancing 47 pointing device connector 110, 114 port Ethernet 49, 112 Remote Supervisor Adapter 111 major components 70 USB 113 maximum sync transfer rate 26 USB connector 114 media bay card replacement 141 POST media extract mechanism replacement 146 in partitioned environment 52 memory POST (ISPR) error procedures 188...
Page 254 replacing (continued) shield, power-control button 10 media extract mechanism 146 SMI Handler messages 159 PCI brick 125 PCI-X board 130 Expansion Port power/reset card assembly 147 connector 114 Remote Supervisor Adapter 136 Verifying SMP Expansion port cabling 117 riser card 136 SMP board replacement 143 SMP board 143 SMP Expansion Module 86...
Page 255 viewing the test log 60 virtual LAN (VLAN) 48 mode 47 virus-warning test 18 Web site compatible options 90 ServerGuide 27 Windows 2000 ASM device drivers, installing 39 Windows NT ASM device drivers, installing 39 working inside a server with power on 71 Index...
Page 256 xSeries 440 Type 8687: Hardware Maintenance Manual...
Page 258 Part Number: 49Y0156 4949 (1P) P/N: 24P2935...

IBM eserver xSeries 440 8687 Hardware Maintenance Manual

General Checkout

General Information

Configuration

Diagnostics

Installing Options

FRU Information (Service Only)

Symptom-To-FRU Index

Parts Listing, Xseries 440, Type 8687

Related Service Information

Index

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