Troubleshooting Hard Drives; Troubleshooting Usbdevices - Dell PowerEdge M630 Owner's Manual

Troubleshooting hard drives

Prerequisites
CAUTION: Many repairs may only be done by a certified service technician. Youshould only perform troubleshooting and
simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support
team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety
instructions that are shipped with yourproduct.
CAUTION: This troubleshooting procedure can destroy data stored on the hard drive. Beforeyou proceed, back up all the
files on the hard drive, if possible.
Steps
1.
Run the appropriate controllers test and the harddrive tests in system diagnostics.
If the tests fail, go to step 3.
2.
Takethe hard drive offline and wait until the hard drive indicator codes on the drive carrier signal that the drive may be removed
safely, then remove and reseat the drive carrier in the blade.
3.
Restart the blade, enter the System Setup and confirm that the drive controller is enabled.
4.
Ensure that any required device drivers are installed and are configured correctly.
NOTE: Installinga hard drive into another bay may breakthe mirrorif the mirror stateis optimal.
5.
Remove the hard drive and install it in the other drive bay.
6.
If the problem
If the hard drive functions properly in the original bay, the drive carrier could have intermittent problems. Replace the drive
carrier.
7.
If the hard drive is the boot drive, ensure that the drive is configured and connected properly.
8.
Partition and logicallyformat the hard drive.
9.
If possible, restore the files to the drive.
If the problem persists, see the Getting help section.
Related links
Getting help
driveor SSD indicator patterns
Removing a hard drive or SSD
Installing a hard drive or SSD

Troubleshooting USBdevices

Prerequisite
CAUTION: Many repairs may only be done by a certified service technician. Youshould only perform troubleshooting and
simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support
team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety
instructions that are shipped with yourproduct.
Steps
1.
Ensure that the blade is turned on.
2.
Check the USB device connection to the blade.
3.
Swapthe USB device witha working USB device.
4.
Connect the USB devices to the blade byusing a powered USB hub.
5.
If another blade is installed, connect the USB device to that blade. If the USB device works with a different blade, the first
blade's USB ports may befaulty. See the Getting help section.
Related links
Getting help
122
is resolved,
Hard
reinstall the hard drive in the original bay.