Page 1 Dell PowerEdge M620 Systems Owner's Manual Regulatory Model: HHB Regulatory Type: HHB003...
Page 2 CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2013 Dell Inc. All Rights Reserved. Trademarks used in this text: Dell , the Dell logo, Dell Boomi...
Page 3: Table Of Contents
Contents 1 About Your System........................7 ........................7 Front-Panel Features And Indicators ......................7 Using USB Diskette or USB DVD/CD Drives .......................... 8 Hard-Drive/SSD Indicator Patterns ..........................9 Other Information You May Need 2 Using The System Setup And Boot Manager...............11 .......................... 11 Choosing The System Boot Mode ............................12 Entering System Setup...
Page 4 .............................. 25 Recommended Tools ........................... 25 Removing And Installing A Blade ............................25 Removing The Blade ............................26 Installing The Blade ..........................27 Opening And Closing The Blade ............................27 Opening The Blade ............................28 Closing The Blade ..............................28 Inside The Blade ...............................
Page 5 .......................62 Troubleshooting The NVRAM Backup Battery 5 Using System Diagnostics....................... 63 ............................63 Dell Online Diagnostics ........................63 Dell Embedded System Diagnostics ..................63 When To Use The Embedded System Diagnostics ....................63 Running The Embedded System Diagnostics ..............64 Running Embedded System Diagnostics From An External Media ..........................
Page 6 ..............................142 Alert Messages 9 Getting Help..........................143 ..............................143 Contacting Dell...
Page 7: About Your System
The blade has USB ports on the front which allow you to connect a USB diskette drive, USB flash drive, USB DVD/CD drive, keyboard, or mouse. The USB drives can be used to configure the blade. NOTE: Your blade supports only Dell-branded USB 2.0 drives. Use the optional external drive storage tray to support the drive while in use.
Page 8: Hard-drive/ssd Indicator Patterns
Hard-Drive/SSD Indicator Patterns The hard-drive/SSD indicators display different patterns as drive events occur in the system. NOTE: The blade must have a hard drive/SSD or a hard-drive blank installed in each drive bay. Figure 2. Hard-Drive/SSD Indicators 1. drive activity indicator (green) 2.
Page 9: Other Information You May Need
Dell Chassis Management Controller User’s Guide provides information on installing, configuring and using • the Chassis Management Controller (CMC). • For the full name of an abbreviation or acronym used in this document, see the Glossary at www.dell.com/ support/manuals. • Dell systems management application documentation provides information about installing and using the systems management software.
Page 11: Using The System Setup And Boot Manager
Description <F2> Enters the System Setup. <F10> Enters System Services, which opens the Dell Lifecycle Controller 2 (LC2). The Dell LC2 allows you to access utilities such as embedded system diagnostics. For more information, see the Dell LC2 documentation. <F11>...
Page 12: Entering System Setup
NOTE: Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode. NOTE: For the latest information on supported operating systems, see dell.com/ossupport. Entering System Setup Turn on or restart your system.
Page 13: System Bios Screen
Menu Item Description Device Settings This option is used to view and configure device settings. System BIOS Screen NOTE: The options for System Setup change based on the system configuration. NOTE: System Setup defaults are listed under their respective options in the following sections, where applicable. Menu Item Description iDRAC Settings...
Page 14: Memory Settings Screen
Mode configuration of your system are Optimizer Mode, Advanced ECC Mode, Mirror Mode, Spare Mode, Spare with Advanced ECC Mode, and Dell Fault Resilient Mode. By default, the Memory Operating Mode option is set to Optimizer Mode. NOTE: The Memory Operating Mode can have different defaults and available options based on the memory configuration.
Page 15: Sata Settings Screen
Menu Item Description Virtualization Allows you enable or disable the additional hardware capabilities provided for virtualization. By Technology default, the Virtualization Technology option is set to Enabled. Adjacent Cache Line Allows you to optimize the system for applications that require high utilization of sequential Prefetch memory access.
Page 16: Integrated Devices Screen
Menu Item Description CAUTION: Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode. If the operating system supports UEFI, you can set this option to UEFI. Setting this field to BIOS allows compatibility with non-UEFI operating systems.
Page 17: Serial Communications Screen
Menu Item Description OS Watchdog Timer Allows you to enable or disable the OS watchdog timer. When this field is enabled, the operating system initializes the timer and the OS watchdog timer helps in recovering the operating system. By default, the OS Watchdog Timer option is set to Disabled. Embedded Video Allows you to enable or disable the Embedded Video Controller.
Page 18: System Profile Settings Screen
Custom. By default, the System Profile option is set to Performance Per Watt Optimized (DAPC). DAPC is Dell Active Power Controller. NOTE: The following parameters are available only when the System Profile is set to Custom.
Page 19: Miscellaneous Settings
BIOS updates, it is recommended to set this field to Limited. By default, the Local BIOS Update Support option is set to Unlocked. NOTE: BIOS updates using Dell Update Package is not affected by this option. Power Button Allows you to enable or disable the power button on the front of the system.
Page 20: System And Setup Password Features
Menu Item Description Report Keyboard Allows you to set whether keyboard-related error messages are reported during system boot. Errors By default, the Report Keyboard Errors field is set to Report. F1/F2 Prompt on Error Allows you to enable or disable the F1/F2 prompt on error. By default, F1/F2 Prompt on Error is set to Enabled.
Page 21: Using Your System Password To Secure Your System
– The following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`). A message prompts you to re-enter the system password. Re-enter the system password that you entered earlier and click OK. Select Setup Password, enter your system password and press <Enter> or <Tab>. A message prompts you to re-enter the setup password.
Page 22: Operating With A Setup Password Enabled
Operating With A Setup Password Enabled If Setup Password is Enabled, enter the correct setup password before modifying most of the System Setup options. If you do not enter the correct password in three attempts, the system displays the message Incorrect Password! Number of unsuccessful password attempts: <x>...
Page 23: Boot Manager Screen
Displays a list of the drivers installed on the system and their health status. Launch System Setup Enables you to access the System Setup. System Utilities Enables you to access the BIOS Update File Explorer, run the Dell Diagnostics program, and reboot the system. UEFI Boot Menu...
Page 24: Entering The Idrac Settings Utility
Enable a LAN Platform Event Trap (PET) destination • Attach or detach the Virtual Media devices For more information on using iDRAC7, see the iDRAC7 User's Guide, at dell.com/supoort/manuals. Entering The iDRAC Settings Utility Turn on or restart the managed system.
Page 25: Installing Blade Components
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 26: Installing The Blade
Figure 3. Removing or Installing the Blade 1. blade handle 4. guide rail on enclosure 2. release button 5. guide rail on blade (or blade blank) 3. blade Installing The Blade If you are installing a new blade, remove the plastic cover from the I/O connector(s) and save for future use. Orient the blade so that the handle is on the left side of the blade.
Page 27: Opening And Closing The Blade
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 28: Closing The Blade
Closing The Blade Ensure that no tools or parts are left inside the blade. Align the notches in the edges of the chassis with the cover alignment pins on the inner sides of the cover. Lower the cover onto the chassis. Slide the cover until it clicks into position.
Page 29: Cooling Shroud
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 30: Installing The Cooling Shroud
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 31 DIMM Type DIMMs Populated/ Operating Frequency (in MT/s) Maximum DIMM Rank/ Channel Channel 1.5 V 1.35 V LRDIMM 1333 and 1066 1333 and 1066 Quad rank 1333 and 1066 1333 and 1066 Quad rank 1066 1066 Quad rank Figure 7. Memory Socket Locations Memory channels are organized as follows: Processor 1 channel 0: memory sockets A2, A6, and A10...
Page 32: General Memory Module Installation Guidelines
General Memory Module Installation Guidelines NOTE: Memory configurations that fail to observe these guidelines can prevent your system from starting and producing any video output, hanging during memory configuration, or operating with reduced memory. This system supports Flexible Memory Configuration, enabling the system to be configured and run in any valid chipset architectural configuration.
Page 33: Sample Memory Configurations
The following sections provide additional slot population guidelines for each mode. Advanced ECC (Lockstep) Advanced ECC mode extends SDDC from x4 DRAM based DIMMs to both x4 and x8 DRAMs. This protects against single DRAM chip failures during normal operation. Memory installation guidelines: •...
Page 34 Table 1. Memory Configurations – Single Processor System Capacity DIMM Size (in Number of Organization and DIMM Slot Population (in GB) DIMMs Speed 1R x8, 1333 MT/s 1R x8, 1600 MT/s 1R x8, 1333 MT/s A1, A3 1R x8, 1600 MT/s 1R x8, 1333 MT/s A1, A2, A3, A4 1R x8, 1600 MT/s...
Page 35 Table 2. Memory Configurations – Two Processors System Capacity (in DIMM Size (in Number of Organization and DIMM Slot Population DIMMs Speed 1R x8, 1333 MT/s A1, A2, A3, A4, B1, B2, B3, B4 1R x8, 1600 MT/s 1R x8, 1333 MT/s A1, A2, A3, A4, A5, A6, A7, A8, B1, B2, B3, B4, B5, B6, B7, B8 2R x8, 1333 MT/s...
Page 36: Removing Memory Modules
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 37: Installing Memory Modules
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 38: I/o Module Mezzanine Cards
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 39: Installing A Mezzanine Card
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 40: Management Riser Card
Lower the card into place until it is fully seated and the plastic clip on the outer edge of the card fits over the side of the blade chassis. Close the retention latch to secure the mezzanine card. Close the blade. Install the blade in the enclosure.
Page 41: Internal Usb Key
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 42: Sd Vflash Card
Install the blade in the enclosure. Enter the System Setup and verify that the USB key is detected by the system. Figure 11. Replacing the USB Memory Key 1. USB memory key connector 2. USB memory key SD vFlash Card Replacing The SD vFlash Card Remove the blade from the enclosure.
Page 43: Network Daughter Card/lom Riser Card
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 44: Installing The Network Daughter Card/lom Riser Card
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 45 Figure 14. Installing and Removing a Heat Sink 1. screws (4) 2. heat sink Use a clean, lint-free cloth to remove any thermal grease from the surface of the processor shield. CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped.
Page 46 Figure 15. Processor Shield Opening and Closing Lever Sequence 1. OPEN 1st label 4. close first lever 2. open first lever 5. CLOSE 1st label 3. processor Hold the tab on the processor shield and rotate it upward and out of the way. 10.
Page 47 Figure 16. Installing and Removing a Processor 1. socket-release lever 2 6. socket-release lever 1 2. pin-1 corner of processor 7. pin-1 corner on system board 3. tabs (2) 8. processor 4. processor shield 5. socket protective cap...
Page 48: Installing A Processor
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 49: Hard Drives/ssds
c) Tighten the four screws to secure the heat sink to the blade board. NOTE: Do not over-tighten the heat sink retention screws when installing the heat sink. To prevent over- tightening, tighten the retention screw until resistance is felt, and stop once the screw is seated. The screw tension should be no more than 6 in-lb (6.9 kg-cm).
Page 50: Installing A Hard Drive/ssd
Figure 17. Removing and Installing a Hard Drive/SSD 1. release button 2. hard drive/SSD 3. hard-drive/SSD connector (on backplane) 4. hard-drive/SSD carrier handle Installing A Hard Drive/SSD CAUTION: When a replacement hot-swappable hard drive/SSD is installed and the blade is powered on, the drive automatically begins to rebuild.
Page 51: Configuring The Boot Drive
CAUTION: If you need to power off the blade to service a hard drive/SSD, wait 30 seconds after the blade’s power indicator turns off before removing the hard drive/SSD. Otherwise, the hard drive/SSD may not be recognized after it is reinstalled and the blade is powered on again. Configuring The Boot Drive The drive or device from which the system boots is determined by the boot order specified in the System Setup.
Page 52: Hard-drive/ssd Backplane
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 53: Installing The Hard-drive/ssd Backplane
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 54: Installing The System Board
Figure 20. Removing and Installing the System Board 1. I/O connector cover 4. tabs on system chassis 2. retention latch 5. slots in system board tray 3. system board Installing The System Board Transfer the following components to the new system board: –...
Page 55: Nvram Backup Battery
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 56: Storage Controller Card
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 57: Installing The Pcie Extender Card/storage Controller Card
Figure 22. Removing and Installing the PCIe Extender/Storage Controller Card 1. PCIe extender/storage controller card 2. screws (2) 3. tab 4. connector Installing The PCIe Extender Card/Storage Controller Card Holding by its edges, position the PCIe extender/storage controller card so that the card-connector aligns with the system board connector.
Page 59: Troubleshooting Your System
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 60: Troubleshooting Hard Drives
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 61: Troubleshooting An Internal Sd Card
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 62: Troubleshooting The Nvram Backup Battery
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 63: Using System Diagnostics
Dell Online Diagnostics Dell Online Diagnostics, a stand-alone suite of diagnostic programs or test modules, allows you to run diagnostic tests on the systems in a production environment, and helps you ensure maximum uptime of your systems. Online Diagnostics allows you to run diagnostic tests on chassis and storage components such as hard drives, physical memory, and network interface cards (NICs).
Page 64: Running Embedded System Diagnostics From An External Media
Create a directory for the system diagnostics on the resource media. Copy the system diagnostics files into the directory. To download the Dell diagnostics utility, go to support.dell.com. Connect the resource media on your system. As the system boots, press <F11>.
Page 65: Jumpers And Connectors
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 66: System Board Connectors
System Board Connectors Figure 23. System Board Connectors Table 4. System Board Connectors Item Connector Description BATTERY Connector for the 3.0 V coin cell battery CPU2 Processor socket 2 B3, B7, B11, B4, B8, B12 Memory module sockets (for processor 2) A1, A5, A9, A2, A6, A10 Memory module sockets (for processor 1) CPU1...
Page 67: Disabling A Forgotten Password
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 69: Technical Specifications
Technical Specifications Processor Processor type One or two Intel Xeon processor E5-2600 product family Memory Architecture 1600 MT/s, 1333 MT/s, 1066 MT/s, or 800 MT/s DDR3 and LV-DDR3 DIMMs Memory module sockets Twenty-four 240-pin Memory module capacities RDIMMs 2 GB (single-rank), 4 GB (single- and dual-rank), 8 GB (dual-rank), 16 GB (dual-rank), and 32 GB (quad-rank) UDIMMs 2 GB (single-rank) and 4 GB (dual-rank)
Page 70 CR 2032 3.0 V Lithium coin cell Environmental NOTE: For additional information about environmental measurements for specific system configurations, see dell.com/environmental_datasheets. Storage temperature –40 °C to 65 °C (–40 °F to 149 °F) with a maximum temperature gradation of 20 °C per hour.
Page 71 Dell PowerEdge RAID Controller (PERC) H710/H710P cards (in dual-processor configurations) • When populating the blade slots in the M1000e enclosure with only PowerEdge M620 blades: – Install only 97 mm wide heat sink(s). – Dual-processor blades with PERC H310 cards cannot be mixed with single- processor blades.
Page 73: System Messages
System Messages LCD Status Messages The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation. Viewing LCD Messages If a system error occurs, the LCD screen will turn amber.
Page 74 Error Code Message Information Action 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help. AMP0301 name > current is less than the lower warning Message The system board <...
Page 75 Error Code Message Information name > current is outside of the optimum range. Details System board < Action 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help.
Page 76 Error Code Message Information name > current is outside of range. LCD Message Disk drive bay < name > current is outside of the optimum range. Details Disk drive bay < Action 1. Review system power policy. 2. Check system logs for power related failures. 3.
Page 77 Error Code Message Information Action 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help. AMP0315 Message System level current is greater than the upper critical threshold. LCD Message System level current is outside of range.
Page 78 Error Code Message Information 3. Review system configuration changes. 4. If the issue persists, see Getting Help. AMP0320 Message Chassis power level current is greater than the upper warning threshold. Details Chassis power level current is outside of the optimum range. Action 1.
Page 79 Error Code Message Information Details The operating system or an application failed to communicate within the time-out period. The system was reset. Action Check the operating system, application, hardware, and system event log for exception events. ASR0002 Message The watchdog timer powered off the system. Details The operating system or an application failed to communicate within the time-out period.
Page 80 Error Code Message Information Details The operating system or an application failed to communicate within the time-out period. The system was shutdown. Action Check the operating system, application, hardware, and system event log for exception events. ASR0103 Message The OS watchdog timer powered down the system. Details The operating system or an application failed to communicate within the time-out period.
Page 81 Error Code Message Information Details The system board battery is either missing, bad, or unable to charge due to thermal issues. Action Check system fans. Replace the system board battery. BAT0002 Message The system board battery has failed. LCD Message The system board battery has failed.
Page 82 Error Code Message Information bay > is absent. Check battery. LCD Message Battery for disk drive bay < Details Verify the cable connection between the storage battery and the controller. Action Verify the storage battery installation. BAT0015 name > battery is low. Message The <...
Page 83 Error Code Message Information number > has a thermal trip. Check CPU heat sink. LCD Message CPU < Details The processor temperature increased beyond the operational range. Action Review logs for fan failures, replace failed fans. If no fan failures are detected, check inlet temperature (if available) and reinstall processor heat-sink.
Page 84 Error Code Message Information Action 1. Turn system off and remove input power for one minute. Reapply input power and turn system on. 2. Make sure the processor is seated correctly. 3. If the issue persists, see Getting Help. CPU0008 number >...
Page 85 Error Code Message Information number > temperature is outside of range. Check fans. LCD Message CPU < Details System performance may be degraded. Action Check system operating environment, fans, and heat-sinks. CPU0104 number > temperature is outside of range. Message CPU <...
Page 86 Error Code Message Information damage to the processor or other electronic components in side the system. Action 1. Turn system off and remove input power for one minute. 2. Reapply input power and turn system on. 3. Ensure the processor is seated correctly. 4.
Page 87 Error Code Message Information 4. If the issue persists, see Getting Help. CPU0701 number > protocol error detected. Message CPU < number > protocol error detected. Power cycle system. LCD Message CPU < Details System event log and operating system logs may indicate that the exception is external to the processor.
Page 88 Error Code Message Information CPU0704 number > machine check error detected. Message CPU < LCD Message CPU < number > machine check error detected. Power cycle system. Details System event log and operating system logs may indicate that the exception is external to the processor. Action 1.
Page 89 Error Code Message Information Action 1. Turn system off and remove input power for one minute. 2. Reapply input power and turn system on. 3. Ensure the processor is seated correctly. 4. If the issue persists, see Getting Help. CPU0804 number >...
Page 90 Error Code Message Information Details System performance may be degraded or the system may fail to operate. Action If removal was unintended, check presence and reinstall. HWC1001 name > is absent. Message The < name > is absent. Check hardware. LCD Message The <...
Page 91 Error Code Message Information Action If removal was unintended, check presence, then reinstall or reconnect. HWC2006 name > is not installed correctly. Message The < name > is not installed correctly. Check connection. LCD Message The < Details The device may be necessary for proper operation. System functionality may be degraded.
Page 92 Error Code Message Information HWC4000 Message A hardware incompatibility detected between BMC/iDRAC firmware and CPU. LCD Message Incompatibility between BMC/iDRAC firmware and CPU. Update firmware. Details A hardware incompatibility was detected between BMC/iDRAC firmware and Processor(s). An iDRAC or BMC firmware update is needed.
Page 93 Error Code Message Information Action Check chassis fabric type in CMC GUI and compare to the type of IOM or mezzanine card. HWC5004 name >. Message A link tuning failure detected on < Details CMC has old firmware. After updating the firmware the CMC will recognize the device.
Page 94 Error Code Message Information Details The IOM module performance may be impacted. Action If the issue persists, see Getting Help. HWC6000 name > controller is offline. Message The < Details Information and status from the controller is unavailable. Action Remove and reapply input power. If the issue persists, see Getting Help.
Page 95 Error Code Message Information Action Review System Log or front panel for additional information. HWC7008 number > health changed to a warning state from more Message Server < number > health changed to a critical state from severe state. Server < a non-recoverable state.
Page 96 Error Code Message Information MEM0002 Message Parity memory errors detected on a memory device at location location >. < Details The memory is operational. This an early indicator of a possible future uncorrectable error. Action Re-seat the memory modules. If the issue persists, see Getting Help.
Page 97 Error Code Message Information MEM0010 location > is over heating. Message Memory device at location < LCD Message Memory device < location > is over heating. Check fans. Details System performance is degraded. Action If unexpected, review system logs for power or thermal exceptions. MEM0022 location >...
Page 98 Error Code Message Information MEM1012 location > is in a degraded state. Message Memory device at location < Details The memory may not be operational. This an early indicator of a possible future uncorrectable error. Action Re-seat the memory modules. If the issue persists, see Getting Help.
Page 99 Error Code Message Information Action Review system logs for memory exceptions. reinstall memory at location > location < MEM1214 Message Memory redundancy is degraded. Details The memory may not be seated correctly, misconfigured, or has failed. Action Check the memory configuration. Re-seat the memory modules. If the issue persists, see Getting Help.
Page 100 Error Code Message Information Action Review system event log for platform events capable of shutting the system down. OSE0005 Message Agent is not responding. Details Graceful shutdown request to an agent via the BMC did not occur due to a system hardware or software exception. Action Review operating system logs and system video for additional information.
Page 101 Error Code Message Information PCI1302 Message A bus time-out was detected on a component at bus bus >device< device >function < func >. < Details System performance may be degraded. The device has failed to respond to a transaction. Action Cycle input power, update component drivers, if device is removable, reinstall the device.
Page 102 Error Code Message Information Action Cycle input power, update component drivers, if device is removable reinstall the device at the next scheduled service time. PCI1316 Message A bus uncorrectable error was detected on a component at bus bus >device< device >function < func >. <...
Page 103 Error Code Message Information PCI1344 Message An I/O channel check error was detected. LCD Message An I/O channel check error was detected. Power cycle system. Action Cycle input power, update component drivers, if device is removable, reinstall the device. PCI1346 number >.
Page 104 Error Code Message Information Action Cycle input power, update component drivers, if device is removable, reinstall the device. PCI1360 number >. Message A bus fatal error was detected on a component at slot < number >. Re-seat PCI card. LCD Message Bus fatal error on slot <...
Page 105 Error Code Message Information Details Either the BIOS, BMC/iDRAC, LOM, or NIC firmware is out of date and does not support FlexAddress. Action Update BIOS, BMC/iDRAC, LOM, and mezzanine card firmware. If the issue persists, see Getting Help. PCI3004 number > failed to support Message Device option ROM on mezzanine card <...
Page 106 Error Code Message Information Action Cycle input power, update component drivers, remove and reinstall the device at the next scheduled service time. PDR0001 number >. Message Fault detected on drive < number >. Check drive. LCD Message Fault detected on drive < Details The controller detected a failure on the disk and has taken the disk offline.
Page 107 Error Code Message Information Details The controller detected that the drive was removed. Action Verify drive installation. Re-seat the failed drive. If the issue persists, Getting Help. PDR1024 number > in disk drive bay < bay >. Message Drive mismatch detected for drive < number >...
Page 108 Error Code Message Information PST0132 Message CMOS failed. LCD Message CMOS failed. Power cycle system. Details System BIOS detected a failure with CMOS memory during system POST. Action Check system event log for CMOS battery exceptions. Remove and reapply input power. If the issue persists, see Getting Help.
Page 109 Error Code Message Information Details System BIOS detected a parity error during post. Action Remove and reapply input power. If the issue persists, see Getting Help. PST0138 Message SuperIO failed. LCD Message SuperIO failure. Power cycle system. Details System BIOS detected a failure with the SIO. Action Remove and reapply input power.
Page 110 Error Code Message Information PST0143 Message Intel Trusted Execution Technology (TXT) fatal error. LCD Message Intel Trusted Execution Technology (TXT) fatal error. Details TXT boot failed. This could be related to memory errors or an error with the system TXT configuration. A socketed TPM module may have been removed.
Page 111 Error Code Message Information LCD Message Incorrect memory configuration. Review User Guide. Details System BIOS detected an invalid memory population. Action Reinstall memory to match supported memory configuration. PST0254 Message General failure after video. LCD Message General failure after video. Check screen message. Details System BIOS detected a functional or configuration issue during system POST.
Page 112 Error Code Message Information PSU0004 number > is outside of the Message The power input for power supply < allowable range. number > is outside of range. Check PSU LCD Message Power input for PSU < cables. Details The operating requirements for the power supply may be found in this manual or on the power supply itself.
Page 113 Error Code Message Information number > is absent. Check PSU. LCD Message PSU < Details The supply has been removed or has failed. Action 1. Remove and reinstall the power supply. 2. Check cables and subsystem components in the system for damage.
Page 114 Error Code Message Information Details The current power operational mode is non-redundant because of a power supply exception, a power supply inventory change, or a system power inventory change. Action Check the event log for power supply failures. Review system configuration and power consumption.
Page 115 Error Code Message Information Action If unintended, review system configuration changes and power policy. PWR1006 Message The system halted because system power exceeds capacity. LCD Message System power demand exceeds capacity. System halted. Details The system halted because system power exceeds capacity. Action Review system configuration, upgrade power supplies or reduce system power consumption.
Page 116 Error Code Message Information RFM1006 name > is offline. Message Removable Flash Media < Details At boot, the Card Identification (CID) signature of the card is different from the Non-volatile (NV) storage value or the card is the destination of a copy operation that is in-progress. Action If unintended, reinstall the flash media.
Page 117 Error Code Message Information RFM1024 Message Removable Flash Media is offline. Details At boot, the Card Identification (CID) signature of the card is different from the Non-volatile (NV) storage value or the card is the destination of a copy operation that is in-progress. Action If unintended, reinstall the flash media.
Page 118 Error Code Message Information RFM1205 Message Internal Dual SD Module is not redundant. Insufficient resources to maintain normal operations. LCD Message Internal Dual SD Module is not redundant. Insufficient resources. Check SD Card. Details The current operating configuration cannot maintain redundancy. The unit may operate in a degraded state.
Page 119 Error Code Message Information SEC0001 Message The drive bay is open. Details The drive bay is open. A drive may be added or removed. System performance may be degraded. Action Close the drive bay. Check system logs. SEC0002 Message The I/O card area is open. Details The I/O card area is open.
Page 120 Error Code Message Information SEC0033 Message The chassis is open while the power is off. LCD Message Intrusion detected. Check chassis cover. Details The chassis was opened while the power was off. System security may have been comprised. Action Close the chassis and verify hardware inventory. Check system logs. SEC0040 Message A critical stop occurred during OS load.
Page 121 Error Code Message Information Action Check system hardware inventory and software configuration. SEC0600 Message A secure mode violation detected. Details This may apply to a physical or remote access attempt. Action Check system logs for intrusion attempts, and ensure strong password policies.
Page 122 Error Code Message Information Action If unintended, re-enable logging. SEL0006 Message All event logging is disabled. Details This message is displayed when all event logging has been disabled by the user. Action If unintended, re-enable logging. SEL0008 Message Log is full. Details When the event log is full, additional events are not written to the log.
Page 123 Error Code Message Information a platform event (such as power down, cycle, interrupt, and send alert). Action Review platform event configuration. SEL1211 Message The time-stamp clock could not be synchronized. Details The time stamp on system event log events may not correlate to the system time.
Page 124 Error Code Message Information Details An action or failure has taken place that breaks CMC redundancy. Action Check the CMC network cables and network connections. Check that CMC firmware versions match. SEL1502 Message Chassis management controller (CMC) redundancy is degraded. Details An action or failure has taken place that breaks CMC redundancy.
Page 125 Error Code Message Information SWC4004 Message A firmware or software incompatibility detected between iDRAC in number > and CMC. slot < Details FlexAddress is not implemented in one of the versions of firmware. Action Check the firmware versions of iDRAC and CMC. Update with the latest version.
Page 126 Error Code Message Information name > temperature is outside of range. LCD Message System board < Details Ambient air temperature is too warm or one or more fans may have failed. name > temperature is outside of the optimum Action The system board <...
Page 127 Error Code Message Information Details Ambient air temperature is too warm or one or more fans may have failed. name > temperature is outside of the optimum Action The system board < range. Check Fans. TMP0109 number > temperature is greater than the upper Message The memory module <...
Page 128 Error Code Message Information Action Check the system operating environment and review event log for fan failures. TMP0115 name > temperature is greater than the upper critical threshold. Message The < name > temperature is outside of range. Check Fans LCD Message The <...
Page 129 Error Code Message Information name > temperature is outside of range. Check Fans. LCD Message System inlet < Details Ambient air temperature is too warm or one or more fans may have failed. Action Check the system operating environment and review event log for fan failures.
Page 130 Error Code Message Information TMP0130 Message The control panel temperature is less than the lower warning threshold. LCD Message Control panel temperature is outside of range. Details Ambient air temperature is too cool. Action Check the system operating environment. TMP0132 Message The control panel temperature is greater than the upper warning threshold.
Page 131 Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Remove the processor module. Inspect processor socket for bent pins.
Page 132 Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Remove the processor module. Inspect processor socket for bent pins.
Page 133 Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables.
Page 134 Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables.
Page 135 Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables.
Page 136 Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables.
Page 137 Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables.
Page 138 Error Code Message Information If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help.
Page 139 Error Code Message Information If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help.
Page 140 Error Code Message Information If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help.
Page 141 Error Code Message Information 2. Re-seat the mezzanine card. 3. If the issue persists, see Getting Help. VLT0232 number > < name > voltage is greater than the Message The mezzanine card < upper warning threshold. Details System hardware detected an over voltage or under voltage condition.
Page 142: Warning Messages
Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a hard drive, a message warns you that you may lose all data on the hard drive. Warning messages usually interrupt the task and require you to respond by typing y (yes) or n (no).
Page 143: Getting Help
Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Visit dell.com/support...

Dell PowerEdge M620 Owner's Manual

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