Troubleshooting Your System; Safety First-For You And Your System; Troubleshooting Hard Drives/Ssds - Dell PowerEdge FD332 Owner's Manual

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Table of Contents

Safety first—for you and your system

CAUTION:

Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple

repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.

Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions

that came with the product.

NOTE:

For troubleshooting information on the PowerEdge FX2s enclosure components, see the

Enclosure Owner's Manual at dell.com/poweredgemanuals. For information on troubleshooting the compute sled components,

see the relevant compute sled Owner's Manual at dell.com/poweredgemanuals.

Topics:

•

Troubleshooting hard drives/SSDs

•

Troubleshooting a storage controller module

•

System messages

Troubleshooting hard drives/SSDs

Prerequisites

CAUTION:

Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple

repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.

Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions

that came with the product.

CAUTION:

This procedure can destroy data stored on the hard drive/SSD. Before you proceed, back up all the files on the hard

drive/SSD.

Steps

Run the appropriate controllers test and the hard drive/SSD tests in system diagnostics.

If the tests fail, go to step 3.

Take the hard drive/SSD offline, remove, and reseat the drive assembly in the sled drive slot.

Restart the sled, enter the System Setup and confirm that the drive controller is enabled.

Ensure that any required device drivers are installed and are configured correctly.

NOTE:

Installing a hard drive/SSD into another bay may break the mirror if the mirror state is optimal.

Remove the hard drive/SSD assembly and install it in the other drive bay.

If the problem is resolved, reinstall the drive assembly in the original bay.

If the hard drive/SSD is the boot drive, ensure that the drive is configured and connected properly.

Partition and logically format the hard drive/SSD.

If possible, restore the files to the drive.

If the problem persists, see