Videx 4000 Series Technical Manual page 5

4000 Series GSM Audio Intercom with Proximity
Introduction
Standard SIM
25mm
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NETWORK PROVIDER SELECTION
It is imperative that for the reliable operation of the system that the best network provider for the area is selected. Problems such as
network disconnection can occur if the provider has signal or interference problems for that area. We would recommend using a GSM
signal strength meter to survey the intended antenna location. Contact Videx for more information on where to purchase a tester.
For UK customers, as an initial check we also recommend visiting the ofcom website www.ofcom.org.uk and follow the onsite links to
their online mobile coverage tool (ofcom broadband and mobile checker app). This tool will advise on the best coverage for the main
network providers and other general queries that you may have about the service provider. For all overseas customers we suggest
consulting the website of the network provider that will be used to check the coverage in your area.
The antenna should always be mounted vertically at the highest point possible. Metal structures and sources of interference such as
power cables, control panels etc. can affect signals and so the antenna should be mounted away from these.
When registering a new SIM you may be asked for the IMEI number. This is the unique serial number of the GSM intercom. This
number is located internally on the main hardware chip inside the GSM PRO module. To obtain the IMEI number from the GSM
module refer to the programming notes obtain the GSM's IMEI number on page 61.
PRECAUTIONARY ADVICE
• When mounting the GSM antenna, choose a location which is away from human interaction and away from the intercom panel.
Route the GSM antenna cable from the intercom panel so that it is separate from the power supply cables and microphone wire.
• Always ensure the power is switched OFF to the intercom panel before inserting or removing the SIM card.
• New SIM cards will need registering with the network service provider before they can be used. Full details of how this is done
can normally be found in the SIM card pack. It will normally require that the SIM card is inserted into a mobile phone, a number
dialled and instructions followed. While the SIM is in the mobile phone it would be a good time to disable any PIN codes, call
diverts, ring back and disable features such as voicemail and text alerts. Details of how to do this can be found on the SIM card
provider's web site or by calling their customer services. Recommended SIM card providers are: Vodafone, T-Mobile, O2 or
Orange/EE. The 3 network can only be used on our 3G devices (Art.4810-0/3G, Art.4810-1/3G etc.), also refer to page 6.
• To be able to receive text messages from the intercom panel, the SIM card will require an SMS service centre number. This is
normally preinstalled on new SIM cards but if you are having trouble receiving SMS messages you will need to confirm this by
inserting the SIM card into a mobile phone and using the phones menu options to check it. If a number is not programmed then
it should be programmed while in the phone (the number can be obtained from the network service provider).
• Voicemail and text alerts must be switched OFF on the SIM card when using the dial in to release the door/gate feature. For
Vodafone and O2 this can be done while the SIM card is in the intercom panel. For Orange/EE, T-Mobile and other providers the
SIM card must be removed from the intercom panel, inserted into a mobile phone and the mobile phone menu instructions
followed. This procedure may vary from provider to provider of different countires, we suggest contacting your provider for
information.
• When storing the intercom panel's telephone number in your own mobile phone avoid using an obvious name such as 'Front
Door' , or 'My Gate' as this would make it easy to decipher if your phone was lost or stolen.
• The PIN request feature must be disabled on the SIM card before using it in the Intercom panel. It is likely on a new SIM card that
it will not be enabled but if it is, it will prevent the system from working at all.
• This product may not be suitable for installation in hospitals, health care facilities or in the presence of flammable gases or
liquids. Seek advice and authorisation before installing this product in these locations. This product is not designed to be used
as an emergency call point.
Network provider and services configuration codes mentioned in this manual are specific for the UK. For overseas customers please contact
the network provider of your country for the corresponding codes, however Videx offers no guarantee that any additional codes will work.
IMPORTANT NOTE ABOUT THE SIM
When using a pay monthly SIM card you can ask the service provider to put a spend limit (credit limit) on the account (Vodafone
call this service 'spend checker'). This is to safeguard against possible problems which could result in a large phone bill at the end
of the month. Most network providers offer this service. You will need to either ring or e-mail them to set this up. Automatic top
ups should also have a monthly limit. We would suggest a limit of £50.00 which should be more than enough. This service is not
provided by Videx.
4000 Series GSM Audio Intercom - Technical Manual
Micro-SIM
15mm
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- 5 -
Nano-SIM
12.3mm
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66250754-EN - V1.0 - 18/02/19