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TROUBLESHOOTING
Problem
Web page does not
display properly
Studio cannot
discover the card
Studio cannot access
file system
LED is flashing red. The
Firmware-generated
error
266
Symptom
•
Corrupt web server or
•
outdated flash player
•
plug
•
The studio does not
•
display the card under
"Online Devices"
•
•
•
If the studio continually displays an error regarding access to the
The studio displays an
file system, the card's file system may be corrupt. Please format
error when uploading
the card's file system and then restore the configuration (refer to
and downloading the
section 5.8). If the card cannot be formatted, please contact
configuration.
technical support for instructions to manually format the card's file
system.
"MODULE STATUS"
Record the error code blinking pattern and contact technical
number of times the
support for further assistance.
LED flashes indicates
an error code.
Solution
Ensure that USB and FTP are disconnected.
Download and install the latest flash player plug from Adobe.
Delete the "WEB" folder from the card's file system and copy a
valid default "WEB" folder to the card's file system.
Confirm that the card is running normally and connected via
USB or to the local Ethernet network. It is preferable to
connect via USB as there are scenarios in which the Ethernet
discovery is not available or disabled.
Confirm that the module and network status LEDs blink the
green/red startup sequence when power is first applied.
Add the studio as an exception to the computer's firewall.
Add UDP port 4334 as an exception to the firewall.
Temporarily disable the computer's firewall.
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