Customer Services - Eicon Networks Diva Server Series Installation Manual

Customer Services

Eicon Networks provides various possibilities to obtain technical support for your
Eicon Networks product. We recommend that you contact your Eicon Networks
supplier first. If your supplier is not able to solve the problem, visit our help web
with its detailed information about a variety of topics. In the unusual case that the
information on the help web cannot help you fix the problem contact our Customer
Support.
Eicon Networks supplier
To obtain technical support for Eicon Networks products contact your Eicon
Networks supplier. A debug trace created with Diva Server tools may help you or
your supplier to find out the reason for your problem. For Windows operating
systems see the Diva Server Diagnostics Online Help DIVATRACE.chm on your
Diva Server Software Suite CD-ROM for more information about creating traces.
For Linux, the Diva Server for Linux Reference Guide contains helpful information
about traces.
Eicon Networks Help Web
If your supplier was not able to help you to solve the problem visit our Help Web.
It contains detailed information on:
• Installation and upgrade of Diva Server drivers, configuration scenarios, and
applications.
• Diagnostic and testing utilities.
• Basic issues, error messages and how to resolve them.
• 'How to' guides and wizards.
• Online training for ISDN, Diva Server API, and X.25 primarily 1st level technical
support people, but much of the course is also suitable for a non-technical
audience.
Visit our Help Web at www.eicon.com/support/ema.
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VoIPon www.voipon.co.uk
Customer Services
sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 600030