Troubleshooting - Eicon Networks Diva Server Series Installation Manual

Troubleshooting

If you are having problems with your adapter or with the corresponding software,
the following suggestions can help you diagnose and solve the problems. If these
suggestions do not work for you, try the suggestions described in the online
reference guides or in the help files for the corresponding software, or those on the
Help Web (see page 57).
Using Diva Server Line Test
(under Windows 2000, Windows XP, and Windows Server 2003)
Diva Server Line Test allows you to quickly verify that your Diva Server adapter
and analog, ISDN, E1, or channelized T1 line are working properly.
To open Diva Server Line Test click:
Start > Programs > Diva Server for Windows > Diva Server Line Test.
Diva Server Line Test offers the following tests:
• Line Check: Performs a quick check of your Diva Server Software installation
and the physical connection.
• Hardware Test: Performs a test only of the controller.
• Phone/Loop: Performs basic inband or outband phone tests, to verify the
connection to other telephones or to itself.
• Call Transfer: Performs different call transfers tests, with the option to choose the
transfer type.
• Fax: Performs basic inbound or outbound fax tests.
For more information about the tests of Diva Server Line Test, see Diva Server
Line Test Online Help (DSLineTest.chm).
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VoIPon www.voipon.co.uk
Troubleshooting
sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 600030