NEC Electra Elite IPK II General Description Manual page 89

Electra Elite IPK II
I P K I I - P C A t t e n d a n t
The PC Attendant Console is a software product that provides access to the most
common functions required by an operator or receptionist. By using this application in
conjunction with an IPK II S, M, L, or XL system, the attendant can easily manage
their call handling tasks without having to switch their attention between the telephone
and the PC. A company directory, recording capability, and PC-to-PC messaging,
provide additional features to further enhance the operation. (The attendant
telephone requires a CTU Adapter installed with connection directly to the end-user
PC for the Call Recording and Personal Greeting voice functions).
The PC Attendant application uses a CTI (Computer Telephony Integration) service
that is provided with the product in order to integrate with the IPK II telephone
systems. Through the CTI service, an ethernet connection over the company LAN,
and an IPK II multiline terminal for audio, the PC Attendant application is able to
monitor all extensions on the phone system and control the actions of the attendant's
phone, including placing calls.
The CTI service on the PC communicates with the IPK II system through the CTI port
on the telephone system. An administration utility (Telephony Administrator) is
provided which allows the system administrator to configure the global settings for the
console application.
The PC Attendant application can also be installed on multiple PCs for installations
that need to support more than one attendant position (each attendant PC would
require a licensed version of the PC Attendant installed). Up to 8 PC Attendant
positions can be installed.
The PC Attendant application also includes a supporting application, call Quick
Message. By installing the Quick Message client on individual PCs, the attendant is
able to quickly send short messages to other employees, who can respond with a
single keystroke.
The host PC to be used as the CTI Server requires Windows XP, Windows 2000, or
Windows Server 2003 and an interface to the IPK II system through the 3rd-party CTI
link to monitor and control the telephone activity. When installing the PC Attendant
Console on multiple PCs for more than one attendant position, the PC requires
Windows XP or Windows 2000.
General Description Manual
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