NEC Electra Elite IPK II General Description Manual page 119

Electra Elite IPK II
T r a n s f e r
Transfer permits an extension user to send an active Intercom or outside call to any
other extension in the system. With Transfer, any extension user can quickly send a
call to the desired co-worker. A call a user transfers automatically recalls if not picked
up at the destination extension. This assures that users do not lose or inadvertently
abandon their transfers. While a transferred call is ringing an extension the system
can optionally play ringback tone or Music on Hold to the caller.
The system allows the following types of transfers:
J
J
J
J
Automatic On-Hook Transfer Operation
With Automatic On-Hook Transfer, a Transfer goes through as soon as the
transferring user hangs up. For example, extension 104 can answer a trunk, press
Transfer, dial 105 and hang up. The system extends the call to extension 105.
Without Automatic On-Hook Transfer, the call would stay on Hold at extension 104
when the user hangs up. To extend the call, the user at extension 104 would have to
press the Transfer key again before hanging up.
Each method has advantages. Automatic On-Hook Transfer makes transferring calls
easier. However, users have to be more aware of how they handle their calls on Hold.
Without Automatic On-Hook Transfer, extending a call becomes a two-step operation
- but separate from placing calls on Hold.
Prevent Recall of Transferred Call
The Class of Service program has an option that will allow you to prevent a
Transferred call from recalling the originating extension if the call is not answered.
Transfer Call into Conference/Existing Call
This feature allows either a multiline terminal or single line telephone user with Barge-
In capability the ability to transfer a call into an existing call. This call can be a 2-party
call, a Conference call, or a Barge-In Conference. The system allows Intercom and
General Description Manual
Screened Transfer
The transferring user announces the call to the destination before hanging up.
Unscreened Transfer
The transferring party extends the call without an announcement.
Extension (Department) Groups Transfer
The Transferring party sends the call to a Department instead of an extension.
Transfer Without Holding
A user presses a busy line key or the same (busy) CAP key and waits for the
call to complete. The system automatically sends them the call when the
internal caller hangs up.
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