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GENERAL INFORMATION The following should be considered when reviewing this Attendant User Guide: • Attendant console keys can be assigned as Direct Station Selection/Busy Lamp Field (DSS/BLF), Call Arrival, or as additional central office lines (CO Add-On Console). • Refer to the Multiline Telephone User Guide for additional information on telephone operation.
DSS/BLF LEDs ADD-ON CONSOLE LEDs Telephone DSS/BLF CO Line Status LED Indication Status Status Attendant Steady Green Idle Unlit Message Idle Unlit Incoming Call Rapid Flashing In-Use Steady Red In-Use (by Steady Green Attendant) Hold Steady Red Other-Use Steady Red FWD All (DND) Flashing Red Held Call...
ATTENDANT ADD-ON CONSOLE Answering Calls When CO incoming ringing occurs: 1. Lift the handset. 2. Converse and process the call. Transferring Calls With a call in progress: 1. Press DSS/BLF key for the desired station (call is placed on Non- Exclusive Hold.) 2.
Placing Internal Calls To make a call within the organization: 1. Lift the handset. 2. Press the DSS/BLF key on the Attendant Add-On Console. 3. Voice announce after the tone burst. Wait for the ringing call to be answered. When calling a multiline telephone, dialing 1 after the station Note 1: number will change the ringing to voice or voice to ringing.
NIGHT TRANSFER Set/Cancel Using Console Set/Cancel Using Access Code With a call in progress: With a call in progress: 1. Press the NT key. 1. Press the Feature key. 2. Dial Night Transfer code 3. Press the Feature key again. When programmed for Automatic Day/Night Transfer, the system will Note: enter/exit night mode at the pre-programmed times.
AUTOMATIC TRUNK TO TRUNK TRANSFER Program/Modify/Erase Forward Set/Cancel Assignment 1. Press the Feature key. 1. Press the Feature key. 2. Dial Automatic Trunk 2. Dial Automatic Trunk Transfer code 63. Transfer code: • Set 3. Dial the incoming trunk number to be forwarded: •...
STATION OUTGOING LOCKOUT To cancel Station Outgoing Lockout and default the password on a per station basis: 1. Press the Speaker key. 2. Dial Attendant Reset Password access code ____. 3. Dial the Station number to be canceled. 4. Press the Speaker key again. PAGING Paging Using the Direct Paging Access Key To make the page:...
DIRECT INWARD SYSTEM ACCESS (DISA) Setting Passwords Setting DISA Passwords Resetting DISA Passwords 1. Lift the handset. 1. Lift the handset. 2. Dial the DISA Password 2. Dial the DISA Password set access code ____. reset access code ____. 3. Dial the DISA ID code of 3.
DISA Set/Cancel To set or cancel DISA: 1. Press the Feature key. 2. Dial the DISA code: • • Cancel 3. Dial the trunk number to be set/canceled from DISA: • Individual trunks 01 ~ 64 • All trunks 4. Press the Feature key again.
3. Dial the trunk number to be set/canceled for the Automated Attendant: • Individual trunks 01 ~ 64 • All trunks 4. Press the Feature key again. RECORDING VOICE PROMPTS Verify/Delete 1. Lift the handset. 1. Lift the handset. 2. Dial the VRS Voice Mes- 2.
6. Press the Hold key (if entering name) and dial the name of the party (13 characters maximum). 7. Press the Feature key again. Press the Redial key to insert a pause or the Recall key to store Note 1: a hookflash.
CLOCK/CALENDAR SETTING To set the clock or calendar: 1. Press the Feature key. 2. Dial 9#. 3. Enter the hour and minute via the dial pad. 4. Press the Recall key to change the AM/PM setting. 5. Press the Hold key to change to the calendar setting. Press the Feature key to exit this feature.
Setting Supervisor Password To set a supervispr Password: 1. Call a Conference Bridge extension. 2. When the Conference Bridge extension answers, dial the default Supervisor Password (0000#). 3. Follow the voice prompt and enter the setting verification mode. Then enter the setting change mode. 4.
4. Press to skip the setting verification mode. 5. Press # to change the system settings. 6. Skip the steps until the Customized Greeting option is played. 7. Follow the voice prompt and record a new Customized Greeting. SYSTEM SPEED DIAL DIRECTORY...
Character Entry To add a name to each speed dial entry, use the Character Entry Code table or press the dial pad number corresponding to the alpha character desired (six characters maximum). i.e. 2 = A, B, D, a, b, c, or 2 3 = D, E, F, d, e, f, or 3 4 = G, H, I, g, h, i, or 4 For the name Bob press: 2-2-6-6-6-2-2...
Character Code Character Code Character Code → ¥...