Hardware Troubleshooting - Ingenico iCT250 Merchant Manual

" T" E r r o r c o d e s
Transaction Cancelled
Transaction Already
Voided
Transaction
Not Allowed
"U" E r r o r c o d e s
Use Chip Reader
Hardware troubleshooting
P r o ble m
Chip cards cannot be processed
Display screen is black
Magnetic Stripe Card reader won't
read cards
Printer does not print
Printer Jam
Transaction not going through
E x pla n at io n
You have cancelled the transaction.
Void transaction is attempted on a
transaction that has already been
voided.
Transaction not allowed for that type
of card.
E x pla n at io n
A chip card was swiped.
Ac t io n r e q uir e d
1.
T ry inserting a different card. If this card can be read, the problem is
with the first card.
2.
U se a cleaning card to clean the card reader. If you need cleaning
cards, contact the TD Merchant Solutions Help Desk to purchase.
3. I f problem persists, contact the TD Merchant Solutions Help Desk.
1.
E nsure that the power cables are firmly connected to the power ports
and the wall jacks.
2.
I f the PINpad screen is black, press any key on the terminal.
3.
I f problem persists, contact the TD Merchant Solutions Help Desk.
1. T ry swiping the card more quickly or more slowly or from the front
of the reader towards the back.
2.
T ry swiping a different card. If this card can be read, the problem is
with the first card.
3.
Request another form of payment.
4.
U se a cleaning card to clean the card reader. If you need cleaning
cards, contact the TD Merchant Solutions Help Desk to purchase
them.
5. I f problem persists, contact the TD Merchant Solutions Help Desk.
1. E nsure there is paper in the device; if yes, ensure the paper roll is
inserted correctly.
2.
I f problem persists, contact the TD Merchant Solutions Help Desk.
1. O pen the printer and check that the paper feed is clear and that the
paper roll is seated correctly.
2. C lose the printer lid and ensure that it is closed completely.
3. I f problem persists, contact the TD Merchant Solutions Help Desk.
1.
E nsure that the data cables are connected to the terminal and
PINpad.
2.
C heck your Internet connection to ensure that it is working.
3. I f problem persists, contact the TD Merchant Solutions Help Desk.
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Ac t io n r e q uir e d
N/A
N/A
Request a different card.
Ac t io n r e q uir e d
Insert card into chip reader.