Ingenico iCT250 Manual
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Ingenico iCT250 Manual

Future proof terminal merchant manual for cptu02 application
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Ingenico iCT250
Future Proof Terminal
Merchant Manual
for CPTU02 Application
JULY 2013

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Summary of Contents for Ingenico iCT250

  • Page 1 Ingenico iCT250 Future Proof Terminal Merchant Manual for CPTU02 Application JULY 2013...

  • Page 2: Disclaimer Statement

    CHASE PAYMENTECH SOLUTIONS MAKES NO WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR ANY PARTICULAR PURPOSE. Chase Paymentech Solutions shall not be liable for errors contained herein or for incidental consequential damages in connection with the furnishing, performance, or use of this material.

  • Page 3: Installation

    Installation Unpacking the Terminal The iCT250 Terminal is shipped with the following items:  iCT250 Terminal  Paper roll  Magic Box with attached cables  Telephone cable  2 Piece power adapter with power cord  An Ingenico installation guide...
  • Page 4 PIN pad, ECR, or card access point to the ETH port. reader to the RS232 comm port. April 2012 Ingenico Telium CPTU02 User Manual CONFIDENTIAL – Chase Paymentech Solutions, LLC - CONFIDENTIAL...
  • Page 5 Magic Box. Note: Secure the Magic Box in a location which is accessible for future troubleshooting 5. Connect the power adapter to a nearby outlet April 2012 Ingenico Telium CPTU02 User Manual CONFIDENTIAL – Chase Paymentech Solutions, LLC - CONFIDENTIAL...
  • Page 6 ‘caps’ from the Magic Box cable. 4. Reattach the cable cover and reconnect the power to the device. iCT220 Example iCT320 Example April 2012 Ingenico Telium CPTU02 User Manual CONFIDENTIAL – Chase Paymentech Solutions, LLC - CONFIDENTIAL...

  • Page 7: Installing Paper

    Note: Press and hold the yellow [<] key to feed paper. April 2012 Ingenico Telium CPTU02 User Manual CONFIDENTIAL – Chase Paymentech Solutions, LLC - CONFIDENTIAL...

  • Page 8: Transaction Overview

    Key the sale amount and press [Enter]. Amount $0.00 Pass Terminal Pass the terminal to customer for card entry. EMV or Pass PASSTERMINAL To Customer Terminal is enabled July 2013 Ingenico Telium CPTU02 User Manual CONFIDENTIAL – Chase Paymentech Solutions, LLC - CONFIDENTIAL...
  • Page 9 Key the card expiration date and press [Enter]. Manually Entered Date MMYY Card Enter Key the cardholder ZIP code and press [Enter]. Manually Entered PCODEONSWIPE ZIP/Postal Code Card – Not Present BIN RANGES Ingenico Telium CPTU02 User Manual Transactions CONFIDENTIAL – Chase Paymentech Solutions, LLC – CONFIDENTIAL...
  • Page 10 The transaction amount was partially approved. Confirm Only a portion of $XX.XX the amount due and press [Enter]. the transaction total AMOUNT DUE was approved. $X.XX Press Enter July 2013 Ingenico Telium CPTU02 User Manual CONFIDENTIAL – Chase Paymentech Solutions, LLC - CONFIDENTIAL...
  • Page 11 Receipt prints and approval is displayed. Press [Enter] to print the customer copy. Press Enter INSTRUCT CUSTOMER The card can now be removed from the terminal. TO REMOVE CARD Ingenico Telium CPTU02 User Manual Transactions CONFIDENTIAL – Chase Paymentech Solutions, LLC – CONFIDENTIAL...
  • Page 12 Key the Purchase Order number and press [Enter]. PO Number Enter RRN Key the desired transaction RRN number and press [Enter]. Enter Approval Key the transaction Approval code and press [Enter]. Code July 2013 Ingenico Telium CPTU02 User Manual CONFIDENTIAL – Chase Paymentech Solutions, LLC - CONFIDENTIAL...
  • Page 13 Note: not required on pre-auth completion. Captured The receipt prints and the transaction is stored in the batch. Press [Enter] to print the customer copy. Press Enter Ingenico Telium CPTU02 User Manual Transactions CONFIDENTIAL – Chase Paymentech Solutions, LLC – CONFIDENTIAL...

  • Page 14: Ebt Balance Inquiry

    Customer keys PIN number on the terminal or PINpad and presses [Enter]. Dialing…/Connecting… Terminal connects to host. No action Approved 123456 Receipt prints and approval is displayed. Press [Enter] to print the customer copy. Press Enter July 2013 Ingenico Telium CPTU02 User Manual CONFIDENTIAL – Chase Paymentech Solutions, LLC - CONFIDENTIAL...
  • Page 15 Swipe / Insert / Tap / Key Swipe, insert, tap, or key the card on the terminal. Captured Receipt prints and approval is displayed. Press [Enter] to print the Customer copy. Ingenico Telium CPTU02 User Manual Transactions CONFIDENTIAL – Chase Paymentech Solutions, LLC – CONFIDENTIAL...
  • Page 16 Review the transactions. Use the scroll keys to page through each transaction. Auth: 123456 Press the far right hot key [F4] to select the transaction to adjust. TR: Credit Sale Total: XX.XX Select Printing… No action. July 2013 Ingenico Telium CPTU02 User Manual CONFIDENTIAL – Chase Paymentech Solutions, LLC - CONFIDENTIAL...
  • Page 17 Swipe or key the card. Dialing…/Connecting… Terminal connects to host. No action Approved 123456 Receipt prints and approval is displayed. Press [Enter] to print the customer copy. Press Enter 7-10 Ingenico Telium CPTU02 User Manual Transactions CONFIDENTIAL – Chase Paymentech Solutions, LLC – CONFIDENTIAL...
  • Page 18 Dialing…/Connecting… Terminal connects to host. No action Approved 123456 Receipt prints and approval is displayed. Press [Enter] to print the customer copy. Press Enter July 2013 Ingenico Telium CPTU02 User Manual 7-11 CONFIDENTIAL – Chase Paymentech Solutions, LLC - CONFIDENTIAL...
  • Page 19 Note: Debit will only be an option when debit is enabled on the terminal. Dialing…/Connecting… Terminal connects to host. No action Approved 123456 Receipt prints and approval is displayed. Press [Enter] to print the customer copy. Press Enter 7-12 Ingenico Telium CPTU02 User Manual Transactions CONFIDENTIAL – Chase Paymentech Solutions, LLC – CONFIDENTIAL...

  • Page 20: Application Error Messages

    The chip card type inserted is not enabled Swipe or key the card. SWIPE ALLOWED on the terminal. Fallback to swipe is REMOVE CARD supported. January 2013 Ingenico Telium CPTU02 User Manual CONFIDENTIAL – Chase Paymentech Solutions, LLC - CONFIDENTIAL...

  • Page 21: Card Read Error

    Insert the card into the card reader. PINPAD READER pad. INVALID CARD The incorrect last 4 digits of the card were Retry the entry, or try a new card. XXXX entered. Ingenico Telium CPTU02 User Manual Error Messages CONFIDENTIAL – Chase Paymentech Solutions, LLC – CONFIDENTIAL...
  • Page 22 The admin will be locked out for 30 min. LOCKED OUT enter the admin password with an incorrect Another admin user can reset the username PRESS ENTER password. and password. January 2013 Ingenico Telium CPTU02 User Manual CONFIDENTIAL – Chase Paymentech Solutions, LLC - CONFIDENTIAL...
  • Page 23 The cardholder has pressed cancel. Retry the transaction. WARNING: FOR CHANGE Changes such as PIN pad settings require No Action. TO TAKE EFFECT a device reboot. TERMINAL WILL REBOOT Ingenico Telium CPTU02 User Manual Error Messages CONFIDENTIAL – Chase Paymentech Solutions, LLC – CONFIDENTIAL...

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