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Troubleshooting
The terminal cannot be started.
The device may be in a low energy status or an application running on the
device may be in a defective state. Please ensure that the device is powered,
and then reset the device. If this still fails, please contact our customer
service department for help.
Transaction Processing Failure
Following reasons are likely to cause transaction failure: damaged
magnetic card or smart card SAM card, damaged card reader, improper
operation of card swiping, damaged or unconnected, unconnected phone
line, etc.
Try to use more than one magnetic card to test the transaction, to confirm the
failure is not caused by magnetic card.
Make sure card swiping is operated correctly.
Manually process the transaction instead of card reader. If manual transaction
works, the failure may be caused by magnetic card reader.
Use more than one smart card to test the transaction, to confirm the failure is
not caused by smart card. Make sure the SAM card is correctly inserted into
the card slot.
Check if the SIM card is installed correctly and local wireless communication
network functions or not.
If there is still problem, please contact our customer service center.
AXIUM EX6000
07/11
26
Banks and Acquirers International Holding SAS
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