Troubleshooting; Error Codes - Ingenico iCT250 Merchant Manual

Troubleshooting

With any equipment, sometimes problems occur. With the TD iCT250 terminal, error messages are displayed on screen
with a short description. Below is a list of error messages that you could see on the terminal screen and the actions
required to resolve them.
Error codes
"A" E r r o r c o d e s
Already In
Training Mode
Amount $0.00
Not Allowed
"B" E r r o r c o d e s
Bad Communication Press CANC
key
And Try Again
"C" E r r o r c o d e s
Cannot Reset Invoice # to 1 When
Set to Manual
Card Error
Please Try Again
Card Error
Use Mag Strip
Card Removed
Too Soon
Try Again
Cashback Amount
Exceeds Limit
OK to Try Again
Check Printer
Close Batch Failed
End Of Business Day
Not Complete
Close Batch Now
Close Batch Soon
E x pla n at io n
The user tried to enter Training mode
when they were already in it.
You must enter an amount greater
than $0.00.
E x pla n at io n
Terminal detected a communication
failure after the transaction was
initiated to the host.
E x pla n at io n
The terminal has invoice number entry
set to manual entry, and this option is
not allowed in this mode.
The terminal failed to read the chip on
the inserted card.
The terminal failed to read the chip on
the inserted card.
The chip card was removed from the
terminal before the transaction was
completed.
The cashback amount entered exceeds
the maximum allowed for this
terminal.
The printer is not ready for printing.
The terminal failed to complete a
Batch Close transaction during the
End of Business Day.
The terminal has reached the
maximum number of transactions that
can be accumulated for a batch.
The terminal has almost reached the
maximum number of transactions that
can be accumulated for a batch.
- 31 -
TD iCT250 Merchant Guide
Troubleshooting
Ac t io n r e q uir e d
Either proceed with Training Mode or
repeat the steps and exit Training
Mode.
Please enter a new amount and
press OK.
Ac t io n r e q uir e d
Press Cancel and try again.
Ac t io n r e q uir e d
Contact the TD Merchant Solutions
Help Desk if you wish to change the
entry mode to automatic.
Remove the card and try inserting it
again. Allow three consecutive
attempts of the card insertion.
Remove the card from the chip reader
and swipe it through the magnetic
strip reader.
Process the transaction again, while
instructing the cardholder not to
remove the card until instructed by
the terminal.
Enter another amount within the
cashback limit.
Press OK to continue or Cancel to
return to previous screen. Verify that
the printer has paper and that the
cover is closed properly.
Retry the End of Business Day
transaction.
Perform a Batch Close immediately.
A Batch Close must be processed as
soon a possible in order to continue
processing.
6