Force Post (Sale Or Phone / Mail); Void; Transaction Recall - Ingenico iCT250 Merchant Manual

Force post (sale or phone / mail)
This option is only used when you can't process a credit card sale normally through the network whether due to
communication problem or that the force post is requested via the terminal.
Before you perform this transaction you must call the TD Merchant Help Desk at 1-800-363-1163 and receive an authorization number.
1. P ress OK  Force Post 
2. Enter the dollar amount
3.
P erform one of the following payment methods for the credit card in question: Swipe or Manual
Swipe card
a) Verify the card info with what is on the screen and press OK. Go to step 3.
Manually enter card
a) E nter the account
b) E nter the expiry
c) A manual imprint of the credit card is required. Make the imprint and press OK.
d) Enter the CVD number
4. T hen enter the authorization number and press OK.
5.
T he screen shows that authorization number, the transaction total and the receipts print. The customer must
sign the signature field on the merchant copy for a force post sale transaction.

Void

This transaction is used to correct a previously entered transaction from the terminal in the current, open business day.
You can also use Transaction Recall to recall and cancel/void a transaction based on information other than the trace #.
If you have closed the business day that the transaction was performed in, you can only perform a return. The option to void the transaction
is no longer available.
1.
Press OK  Void.
2.
E nter the trace
3.
V erify that this is the correct transaction: Void or Back. If you select back, you can enter a new trace # to void.
4. T he voided transaction receipts print.
Transaction recall
This option recalls a transaction so that you can view or void it. The following instructions access any transactions that
were performed in the current open batch. If a day close has been completed you can only recall transactions after the
last day close or batch close. Pre-authorization and tab transactions are covered in our online documentation at www.
TDMerchantSolutions.com/ResourceCentre.
1. Press / Admin
. , # *
2. Select one of the following options:
by Detail
T his recalls the details all of transactions in the open batch.
a) S croll to the transaction and press Select. Go to step 3.
by Amount
T his recalls any transaction for the entered dollar amount in the open batch.
a) Swipe the card or enter the dollar
b) I f more than one transaction appears, scroll to the desired one and press Select. Go to step 3.
Force Sale or Force
and press OK.
number and press OK.
date and press OK.
and press OK. Go to step 3.
# for the transaction to be voided and press OK.
 Trans Recall Menu.
TD iCT250 Merchant Guide
Ph/Mail.
amount and press OK.
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Financial Transactions
entry.
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