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Ingenico iCT250 Read Me Next

Fixed card machine
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Fixed card machine
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Summary of Contents for Ingenico iCT250

  • Page 1 Read me next Fixed card machine Get ready to trade...
  • Page 2 Useful numbers: (Call charges apply) Customer services: 0844 811 6666 Authorisation: 0844 822 2000 / 0844 824 5092 Chargebacks: 0844 755 0094 American Express: 0800 032 7216 Diners: 0845 850 0195 Supplies for your card machine: Supplies for your fixed card machine, including till rolls and holsters, can be purchased directly from our approved supplier, PDQ consumables.
  • Page 3 • Refunds • End of day – banking your payments • Printing a transaction log • Changing the till roll Troubleshooting • Common prompts • Troubleshooting and more help Important information • Important safety information from Ingenico Ltd. and best practice...
  • Page 4 Essentials...
  • Page 6 Essentials Keeping your business safe Taking card payments means that you’ll be handling personal Make sure you know who has your card machine at all times data from your customers, so you’ll need to make sure that Fraudsters can sometimes target card machines in order to you keep their details secure.

  • Page 7: Best Practice

    Essentials Receiving your money At the end of each day you should do an ‘End of Day It’s important to keep your card machine connected Banking’ process, as described on page 22. This will allow at all times you to confirm that all of the payments you’ve taken have You need to keep your terminals switched on at all times been submitted to us for settlement.
  • Page 8 Taking a payment...
  • Page 10 Chip and PIN payments 14.33 14.33 10/09/2015 10/09/2015 TU2 .01.19 TU2 .01.19 Key in Amount Amount £55.00 £0.00 PIN **** Cardholder to key PIN and then press ENTER Enter=OK Clear=Del At the ‘ready’ prompt, key in Ask your customer to insert their Ask your customer to enter their the amount.
  • Page 11 Chip and PIN payments 14.33 10/09/2015 TU2 .01.19 Sale Connecting to Barclaycard 14.33 10/09/2015 TU2 .01.19 Your card machine will contact Your card machine will print two Barclaycard to request authorisation receipts, one for you to give to your for the sale. If the sale doesn’t go customer, labelled ‘customer copy’, through then it’ll display a warning and a second for you to keep for your...

  • Page 12: Contactless Payments

    Contactless payments 14.33 14.33 10/09/2015 10/09/2015 TU2 .01.19 TU2 .01.19 Key in Amount Key in Amount £0.00 £0.00 and then press ENTER and then press ENTER At the ‘ready’ prompt, key in The cardholder should hold their Your card machine (or PIN pad) will the amount.
  • Page 13 Contactless payments 14.33 10/09/2015 TU2 .01.19 Printing MERCHANT RECEIPT Please Wait ... Your card machine will only print a If the cardholder requests a receipt, merchant receipt. at the ‘ready’ prompt press the button and a customer receipt will Follow your card machine prompts be printed.
  • Page 14 Chip and signature payments 14.33 10/09/2015 TU2 .01.19 Key in Amount £0.00 and then press ENTER 14.33 10/09/2015 TU2 .01.19 At the ‘ready’ prompt, key in Your card machine will prompt you to When prompted, tear off the the amount. take a chip and signature payment if merchant receipt and obtain the card is set-up to do so.
  • Page 15 Chip and signature payments 14.33 10/09/2015 TU2 .01.19 SALE Signature OK? Enter=Yes Clear=No Remove the customer card from the Follow your card machine prompts to card reader and check the signature. complete the transaction. If signatures don’t match, refuse the card and ask for a different form of payment.
  • Page 16 Magnetic stripe payments 14.33 14.33 10/09/2015 10/09/2015 TU2 .01.19 TU2 .01.19 Key in Amount Key in last 4 digits of Card Number £0.00 and then press ENTER and then press ENTER At the ‘ready’ prompt, key in Swipe the customer’s card with the Follow your card machine prompts to the amount.
  • Page 17 Magnetic stripe payments...
  • Page 18 Mail order and telephone payments 14.33 14.33 14.33 10/09/2015 10/09/2015 10/09/2015 TU2 .01.19 TU2 .01.19 TU2 .01.19 SALE SALE SALE Enter an amount Insert or Swipe Card Key expiry date to continue £0.00 And press ENTER (or press Cancel key) (or press Cancel key) At the ‘ready’...
  • Page 19 Mail order and telephone payments 14.33 14.33 14.33 10/09/2015 10/09/2015 10/09/2015 TU2 .01.19 TU2 .01.19 TU2 .01.19 SALE Key in Numerics from Key in First Five Digits Key in security code the Post Code of the Address and then press ENTER and then press ENTER and then press ENTER Key in the CV2 code (this is normally a...
  • Page 20 Refunds 14.33 14.33 10/09/2015 10/09/2015 TU2 .01.19 TU2 .01.19 TRANSACTION MENU REFUND Refund Key in Amount Sale £0.00 Purch. with Cashback And then press ENTER At the ‘ready’ prompt, press Key in the amount of refund, and then Insert or swipe the customer’s card button.
  • Page 21 Refunds 14.33 10/09/2015 TU2 .01.19 REFUND Remove Card and Tear Off Receipt pres ENTER Swipe the supervisor card through Your card machine will then connect to your card machine or enter your Barclaycard, process the refund and supervisor code. The magnetic stripe print a receipt.
  • Page 22 End of day – banking your payments End of day banking must be carried out after each day of trading to ensure that all the payments you’ve taken are submitted to us for processing. This is 14.33 very important and helps us to ensure 10/09/2015 TU2 .01.19 you receive the payments on time.
  • Page 23 End of day – banking your payments 14.33 14.33 10/09/2015 10/09/2015 TU2 .01.19 TU2 .01.19 Select card types to be End-of-Day Banking? banked Press ENTER for ALL Press CLEAR to SELECT Enter=Yes Clear=No 14.33 10/09/2015 TU2 .01.19 The card machine will display Your card machine will now give Your card machine will now dial out ‘end-of-day banking?’...
  • Page 24 Printing a transaction log 14.33 14.33 10/09/2015 10/09/2015 TU2 .01.19 TU2 .01.19 SYSTEM MENU Key in Function Code Totals Print Function Codes Select Function and then press ENTER At the ‘ready’ prompt, press Your card machine will prompt Swipe the supervisor card through button until the system you to enter a function code.
  • Page 25 Printing a transaction log 14.33 14.33 10/09/2015 10/09/2015 TU2 .01.19 TU2 .01.19 Print Transaction Log Print Transaction Log Acquirer Name? Continue? ENTER=Yes CLEAR=No ENTER=Yes CLEAR=No Your card machine will display Once you’ve selected an acquirer, If you need to, repeat the steps as an acquirer (e.g.
  • Page 26 Changing the till roll Lift the catch, or flap, at the back Peel away the end of the new roll. Holding the free end of the paper and of the card machine and then pull Leaving the end free, hold the till your card machine, close the printer it backwards away from your roll and carefully place into the...
  • Page 27 Changing the till roll While your card machine is Only paper rolls that are 57mm wide displaying the ‘ready’ screen, and 40mm in diameter can be used in press and hold the button to your card machine. Attempting to fit ensure that the paper feeds correctly.

  • Page 28: Troubleshooting

    Troubleshooting...
  • Page 30 Problems using your card machine? Card machine display prompt Possible causes What to do CALL AUTH CENTRE Assistance required. Call the authorisation centre on the number displayed by your card 0844 822 2000 machine. Once you’ve spoken to the authorisation centre, press the 0844 824 5092 button and follow the prompts displayed by your card machine.
  • Page 31 Unable to connect Possible causes What to do (with Print Out) ERROR code 3 Timeout (non-specific). Check that the ethernet cable is connected correctly into your (IP CONNECTION METHOD card machine and modem/ network router. ONLY) Turn your card machine off and on by pressing and the button.
  • Page 32 Important information...

  • Page 34: Important Safety Instructions

    Important safety instructions provided by the manufacturer, Ingenico Ltd. Important safety instructions General Safety Information Upon receipt of your terminal you Your terminal detects any ‘tampered • Do read and understand the should check for signs of tampering of state’. In this state the terminal will instructions before using the equipment the equipment.

  • Page 35: Service Requirements

    ‘Electrostatically Discharged’ via his/ by the user, the unit must be returned to • Only an Ingenico approved power her hand to a suitable metallic earthing the authorised service agent for essential supply (CE Marked) specified for use point prior to opening this area.

  • Page 36: External Cables

    It has an automatic PBXs. Any cases of difficulty should be dialling facility. Systems to which the Modem referred in the first instance to Ingenico. may be connected Connection This Modem is only approved The modem is connected to the PSTN via...

  • Page 37: Declaration Of Conformity

    Declaration of Conformity Decision 1999/303/EC) should advise your bank immediately and stop using the terminal until advised by the The CE marking indicates that the iCT250 • TS 103021-1/2/3/09-2003 bank accordingly. This is to protect both complies with the basic requirements of •...
  • Page 38 Available in large print, Braille and audio format by calling 0844 811 6666* *Call charges apply. Numbers beginning with 0844 or 0845 (for BT business customers only) calls will cost no more than 5.5p per minute, minimum call charge 6p (current at January 2016). (The price on non-BT phone lines may be different).

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